Garbage Mail in Outlook 2007 for workflow approval and completion

Dear SRM Gurus,
We have implemented SRM 7.0 and are currently facing issue with outlook 2007 integration.
The workflow work item mail are getting Fwd to Outlook after scheduling the report /SAPSRM/OFFLINEAPPROVALSEND with option
- one e-mail per workitem
-HTML format
- approval button not available.
However the work item mail is coming with garbage content. earlier we have formating issue and then implemented OSS Note 1482125 , after that entire mail content is a garabage mail in outlook. the format of the mail in SOST is now showing "HTM" and in SOST mail looks good.
Have anyone experienced this issue earlier ?
Or does outlook 2007 only support plain text format and not HTML format.
Any help in this will be appreciated.
Thanks
Iftekhar Alam

Dear Iftekhar,
I guess your problem is the HTM format of the mails, as Outlook 2007 does not use browsers but MS Word to display the mails. You should try to send the RAW format.
For Outlook 2010, HTM is supported again, but weu2019re using RAW format, too, for that version.
Best regards,
Karsten

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