Garbled French characters in EBP

Hi Gurus,
I have a problem where my catalog contents are in French and the characters appear okay in CCM. However, as I add the item to my SC and bring it back to EBP, some of the characters become garbled in EBP. For example the letter ê comes in as a series of jumbled texts instead of the letter ê itself.
The other issue I have is also garbled characters in the search header texts. Does anyone know what's causing these characters to garble like that? And how can we fix them?
Thanks.
SN

Masa,
I checked the following:
1. SRM Server code page
System-> Status, Unicode = No. In case of No, What is the code page? Where do I find this code page?
2. OCI parameter http_content_charset from SRM. I have ~HTTP_CONTENT_CHARSET_ENABLED set to 1 in the ICF service for BBPSC01.
3. Browser encoding in CCM screen. Is this where I click on the catalog name (category tree) or the following screen that lists the catalog items (product list)? What am I looking for here?
4. OCI return encoding. Where do I find this? Use httpWatch tool?
Does it matter if we use internal or external ITS? We use external ITS and we only have this issue in QA and not in Dev.
Thanks.
SN
Edited by: SRM Newbie on May 30, 2008 4:14 PM

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