Garden Warfare Preorder Code invalidate​d by store.

I am not sure if i am posting this in the right spot because I thought there use to be a specific form to fill out for this kind of situation, but here I go.
I preordered PvZ Garden Warfare PS4 in store about a week before it came out. The associate who rang up my transaction looked me up in the system by my phone number, I paid the $5, and went on my way. The day the game was released, I went to go pick it up. When the associate redeemed my preorder with my reciept and asked me to pay, i noticed that I was not getting my GCU discount on the game. Turns out, when the original associate who rung out my preorder looked me up, the register for some reason did not attach my Rewards Elite number, thus it did not attach my GCU membership either.
The store's solution was to cancel my preorder to give me my refund and then just ring the transaction as normal so I would get the GCU discount, BUT the problem with doing it this way was that I didnt recieve my preorder DLC code... I did get an email for one but because the preorder was canceled, the code was invalidated in the system.
Could you please issue me a new DLC code and let me know what information I need to provide to you?
Solved!
Go to Solution.

Hi timesplitter88,
Thanks for reserving and purchasing your copy of Plants vs. Zombies: Garden Warfare with us! I hope you're enjoying the game so far.
I was able to locate your account using the e-mail address you used to register for the forum and have sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Please help, me find Plants vs zombies garden warfare 2

    I tried all sites for cheapest preorders for plants vs zombies garden warfare 2 in stores in Mandurah western Australia, except even the preorders are expensive, so my question is will the price get any lower on lauch day? My other question is will any of you kindly send this message to good game spawn point?

    Lol at EB, they only seem to print $99 price tags, the only games I buy from EB are the collectors editions It won't be cheaper on launch day due to not many pre-orders, it's a new release, it might go down after launch but not by much, and not for a few weeks at least. What's wrong with $60 from Target, I doubt you would find it cheaper than that

  • I am having trouble redeeming my iTunes card on the App Store.  It always times out when I enter the code.  But when I try to enter the redeem code in the iTunes Store, an error code comes up (5002)  What does that mean?

    I am having trouble redeeming my iTunes card on the Mac App Store....A message comes up and says, "your session has expired.  Try again."  I try again and it's the same message.  I also tried to enter the redemption code on the iTunes Store and the same message comes up or it says, "Error 5002"  I need help....I feel like I wasted my money.  and I need  a program for school. 

    Clic here:  iTunes: Advanced iTunes Store troubleshooting
    Then click:  Expand All Sections
    Then scroll down to error 5002.

  • Error code -45054 from iTunes store when trying to purchase content

    Tried everything I could think of. Had already done a fresh install of OS Mavericks and this issue recently came up. Couldn't find any threads describing a fix so any help is appreciated.
    error code -45054 from iTunes store when trying to purchase content
    Specifically:
    "We could complete your iTunes store request
    An unknown error occurred (-45054)
    There was an error in the iTunes store. Please try again later"
    3 days later...same error code.

    Hello there, Tyger2204.
    The following Knowledge Base article offers up some great steps and additional reference links for troubleshooting issues connecting to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Feel free to begin with these recommended steps:
    Make sure your computer is up-to-date and meets the following requirements
    Make sure that you can access the Internet on your computer or device.
    Make sure that your computer meets the iTunes minimum system requirements.
    Make sure that your operating system is up to date:
    For Mac: Choose Apple () > Software Update to determine if updates are available for your computer.
    Troubleshoot issues on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
    Update iTunes and Safari to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201359 The redeem function on iTunes times out. If I enter the gift code through the App Store (redeem works there) will it apply to the iTunes purchases?

    Redeem function dies not work from iPhone4S at the iTunes Store but does at the App Store. If I enter the gift code thru the App Store will I get credit for purchases from iTunes Store?

    Clic here:  iTunes: Advanced iTunes Store troubleshooting
    Then click:  Expand All Sections
    Then scroll down to error 5002.

  • Can i copy COD 4 mac app store download to disk and then install. on my other mac if the other mac is compatible? I won,t be sharing it with anyone else.

    Can i copy COD 4 mac app store download to disk and then install it on my other mac? I won,t be sharing with anyone else.

    if you are connected with the same appleID on the other mac then you can just download it for free again in the app store
    you can only buy an app 1 time they don't bind to the computer or ios device for that matter they bind to the appleID

  • Call of Duty Advanced Warfare Preorder problem.

    I preordered my copy of Call of duty Advanced Warfare PS4 on Oct 26th at the Bestbuy store.  I put $5 down on preorder and my purchase history showing order {Removed per forum guidelines.}. I just went to midnight launch and I was going to use $10 call of duty ghost trade in promotion coupon and coupon wouldn't work when they scanned it.  They void the transaction and restart the transaction.  I"m afraid that they cancelled my preorder because on my new receipt it's showing order {Removed per forum guidelines.} and they cancelled previous transaction to restart new transaction.  Can you guys find out if I"m still eligible to receive my $10 reward certificate for preordering call of duty or can you give me $10 certificate on my bestbuy rewardzone account?

    Hello sjc1279,
    As long as both your initial pre-order deposit and My Best Buy membership information are reflected on your final sales receipt, then there's no need to worry! Remember that both base points and any applicable pre-order bonus certificates can take 15-20 days to post, so you won't necessarily see record of them right away. Pre-order bonus certificates also don't always appear as pending, and instead are simply available for use at the end of that timeframe.
    If you still haven't seen record of your purchase at the end of that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
    Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Tried to redeem software updat using content code and nothing happen when I put the code in the app store

    I tried to upgrade my early 2011 mac book pro to mountain lion so I can use airplay.  purchased it from apple store got a license with a contend code. when to the app store and tried to redeem the upgrade.  put in the code but nothing happen...

    Hello tkproducer,
    Thanks for using Apple Support Communities
    After entering your redemption code and clicking redeem, your download should begin.  You can monitor what is currently downloading by selecting "Purchases" at the top bar of the App Store.
    Click Redeem in the Quick Links section.  The Quick Links section is located in the right part of the window shown when you click Featured, Top Charts, or Categories in the toolbar.
    Enter a gift card or download code, and then click Redeem.
    If you’re not logged in to the computer as an administrator, enter an administrator’s name and password.
    If you’re not signed in to App Store, enter your Apple ID and password, and then click Sign In.
    If requested, click Billing Info to enter or verify your billing information.
    Click Done.
    Mac App Store: Redeem gift cards and download codes
    http://support.apple.com/kb/PH11497
    Mac App Store: Buy, download, and install apps
    http://support.apple.com/kb/PH11493
    Take care,
    Alex H.

  • My preorder for the song ghost stories from Coldplay wants me to pay for the album again, how can this be fixed?

    Would like help, I had preorder the album ghost-stories form Coldplay. The moment it came out, iTunes sent an email, as I went to check the album it claims that I must pay for the item again, how can this be fixed?

    Pre-orders are only paid for when you download them, not at the time of pre-ordering - until a pre-order is released and you download it you could cancel the pre-order.
    From http://support.apple.com/kb/HT5714 :
    When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order

  • Need help with Error code (-1202) in itunes store

    ITunes Store keeps giving me error code 1202  when I try to click links. I'm using itunes 11 also itunes music page shows blank white screen. And the iTunes Match section doesn't show any pictures and looks like a website when it's on HTML format.  The radio stream works and itunes is able to display the music I had stored on iCloud so I'm not sure if its connection issue or what. Does anyone have a fix for this?

    See the following:
    Error 150:30 - Error "Licensing has stopped working" | Mac OS :
    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

  • HT201363 Forget the restriction pass code, can the apple store send to me to reopen and change the code?

    Can apple store help me to send back the old pass code, then I can change to a new one for safety!
    Thanks!

    Hello KKchristks,
    It sounds like you need to reset your Restrictions passcode. According to the following article, you will need to restore your iPhone as a new device:
    iOS: Understanding Restrictions (parental controls)
    http://support.apple.com/kb/ht4213
    If you lose or forget your Restrictions passcode, you will need to perform a factory restore to remove it.
    If you are not referring to a Restictions passcode, would you elaborate on the passcode you are attempting to reset?
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • Anyone got their uptodate redemption code yet?  Did anyone get a code at an Apple store?

    Has anyone received their uptodate code yet?  Or can you get uptodate authorization at an Apple Store?

    Ensure that you have an Internet Connection.
    At the chime hold down Command-R and follow the recovery, to repair the Yosemite installation. Your data should still be intact.
                                              A flashing question mark or globe appears when you start your Mac                    

  • My preorder was cancelled by in store rep, I didn't receive my preorder bonus

    Hello,
    I preordered MLB The Show Anniversary Edition, in store. When I arrived for pickup, the case was crushed. It was the only copy they had.
    The rep told me he'd have one sent to my home. All good.
    EXCEPT...what I didn't realize at the time was, he ended up cancelling my preorder when he did whatever he did to get my $5 deposit onto the new order he placed to ship to my home.
    The preorder bonus was for a MLB controller skin, $19.99 value.
    Last week I spent 20 mins on a call with a BB rep, who I explained everything to, and she said I would receive an email within 2 hours. Over a week later, I still haven't heard back from anyone.
    Please help. Thank you.

    Hello bbedwards,
    Thank you for posting on the forums!  I'm sorry to hear about the hassle you've experienced with your MLB 15 The Show purchase.  
    Did you receive the replacement?  Also, please check your "Junk" or "Spam" folder for emails.  
    If you didn't receive an email, then please send me a private message with your pre-order receipt information including the "Customer Service Pin".  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • ESO Preorder not available at local store?

    I was recently trying to put in a preorder for Elder Scrolls Online for Xbox One at store 563 through the website. When I go to checkout, I'm told that its unavailable. I've never seen this for a preorder when I'm sure there will be units on the shelf on Tuesday. Any information? Thanks.

    Hey MuricanDavester,
    I'm glad to hear you were able to get a resolution today.  
    Have a great weekend!
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Foreign app store codes in local app store?

    Hey guys,
    I'm from Italy, living on the border to Austria, so for christmas i got an app store giftcard which was bought in Austria. Now i can't use it while living in Italy with an italian iTunes-account. Hope someone has a solution to my problem.
    Thanks for your answers,
    Greetings
    M.B.

    odd I've heard about people using giftcards in places in europe where movies were not sold in the local itunes store
    to buy them from the american itunes store
    have you tried to change the itunes store locatation on your computer to austria and use the giftcard to get stuff and then change it back to your local store?

Maybe you are looking for