Gardenscapes hd full version does not work after buying

Hi all
Do you have the same problem?  paying and not playing....
what can i do....?
i payed Fr. 5.00 but there is no possiblity to send a problem to itunes

http://playrix.zendesk.com/entries/20986446-problems-with-gardenscapes-hd-premiu m-version-1-0-2
Regards.

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