Gateway laptop dvd/cd drive

Help!! I have a Gateway laptop M685-E. The computer doesn't recognize the dvd/cd drive. When looking at the device manager there's a small yellow exclamation mark on the drive. This happened
once before and a Tech was able to walk me through it to fix the problem, but now there's no support available. Any advice would be appreciated!!

The yellow exclamation point means quite a few things. First of all the drivers could have got lost in another installation process. Second of all, there could be some kind of hardware conflict with another newly installed driver thats really slowing things down.
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CD-DVD ( Optical Drives ) Common Problems and Solutions

CD/DVD Common Problems…
Dear friends, I have noticed that many laptop users suffering from some common problems. cd/dvd ( Optical Drive ) problems are one of them.. so here I am trying to collect and make available solutions related to cd/dvd drives . Almost all solutions are already advised in previous posts but these are all are in one post. We all are here for sharing problems and solutions. I always appreciate all corrections and additions. In first look optical drive problems seems like hardware problem. These problems have hardware/software both possibility so I request to administrator, to make available this post in both ( hardware – software ) sections. I put only solution links to save forum’s valuable space.
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CD-DVD discs called A MEDIA
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Widows based problems
Hardware based problems
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All windows based solutions are from Microsoft Corporation.
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{4D36E965-E325-11CE-BFC1-08002BE10318}
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Replace the defective drive.

" DVD RW Drive " is not reading / writing DVD. It can read only CD.

HP Pavilion dv6-3140se Entertainment Notebook PC
{Personal Information Removed}
Product Number: XS065EA
" DVD RW Drive " is not reading / writing DVD.
The same DVD can be read on my frnds laptop.
Corresponding drivers r up to date.. I even tried uninstall and then restart and then let my laptop install the required driver automatically. I've tried everything I could find on some forums.
I was told to delete " Upper & Lower filters ". I didnt find Lower filter so I had to delete only "Upper Filter".
Plz assist me..
I will be waiting for ur kind reply.
Thank u so much.

The upper and lower filter thing only applies if the drive is not showing up at all in the Device Manager. If it appears as a drive and will perform any function at all, then it is likely a hardware issue. One way you can be sure is to try to boot from a bootable DVD such as a Windows 7 install Disk. If the computer will not boot from such a disk then it is apparent the hardware is defective, not the Windows software because the problem exists even before Windows loads.
The drive has multiple lasers and it is possible for one to go out but not the others. The drive is easily replaced. See below:
This eBay seller ships worldwide. You would have to transplant your plastic drive face but that is very easy to do:
http://www.ebay.com/itm/HP-Pavilion-DV6-3000-DVD-RW-DVD-RW-Multi-Burner-Drive-TS-L633-603677-001-B-/...

Gateway laptop dvd/cd drive

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