Gateway Offline for Days Now

I have not been able to log into my home monitor for 3 days. I receive a message that the gateway is off line. So When I click on the troublshoot link, it opens a window with a list of things to check like - is it plugged in? is the ethernet cable connected? etc...
While kinda obvious, I understand those are the first things to check. Theres one problem - I am In NY and the house I want to monitor is in Florida. The whole purpose of installing the system was so that I could monitor it from "anywhere" as the promos claim. Well how am I supposed to remotely troublshoot the unit? I am not about to jump on a plane to see if the darn thing is plugged in. Theres no reason anything has changed since I left the house. I was viewing it for about 3 days making sure it was working, and everything was fine. Now I have nothing and it seens there is nothing I can do about it until I go back down to Florida. Not much home monitoring going on here.

I think this is a perfect palce to post this message. How else would you know that it isn't just isolated to you? Verizon did a firmware upgrade that went horribly wrong. If you look at your Gateway's activity it will say it is on and offline a dozen times an hour. It doesn't recognize any of the devices since it can't communicate with them. Hard reset and power cycling don't work. The fix will have to come from them. I'm on day 3 and I have been told to be patient, which I will. I have to be, I vested $400 in hardware. Hope it gets fixed soon and lives up to its potential. - Derek
After posting this reply, I now see your issue was weeks ago. Use this email as reference if it happens again

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Gateway Offline for Days Now

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