GATP allocation by customer with wildcard

Hi
I am facing a situation in GATP product allocations . We are using product allocations for ATP check  by material, location  and customer. 
In APO i created characteristics combinations for the material/location/customer.  customer has wildcard of "**********".   all configuration of allocation is OK. 
Now the situation is when i am doing a simulation for ATP check for the customer specified in characteristics combinations in planned area, every thing works fine.  yet when customer doesn't exist in pre-defined CVC, i am getting an error with explanation of.
"The system could not determine the following data The characteristic combination of the item"
I am expecting to use "*********" to replace the undefined customer.
Has any body faced similar situation ?
Your help is highly appreciated
Regards
Raymond

Raymond,
"*" does not represent a wild card characteristic unless you have defined it as such.  Most common wild card I have seen used is "#", but many characters are available.  You determine which character is the 'wild card' in /SAPAPO/ATPQ_COLLECT, where you generate your CVCs.  I usually stay away from 'asterisk', but that is just my preference.
Rgds,
DB49

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