Gave up, returned, charged restocking fee

Well folks I've been doing all the research, trying to make the best decision like many of you and after as much "testing" as I can do I've finally given up on having this phone and now must consider my options. I'm in my 14 day window coming over from AT&T and with the switch I'm activating 4 smartphones with Verizon. I was hoping to make this my first Android phone having been an apple user for the last 2 years and for reasons I don't need to go into here I was really excited with the prospects of stepping away from iPhone to give the GNex and the new OS a try. However...
I was unable to really acquire even a 3G signal at my house sitting in the living room on the main floor. The vzw coverage map shows that I should have 4G here and definitely 3G. First call to tech support did all the usual resets with no real changes on signal. And when I say "signal" I mean the phone's ability to actually do something with data. I'm not one to fixate on the signal bar and I simply try to open a web browser, open a few sites and run a speed test to measure upload/download speed. I even went outside my home and walked around the yard to see if I could do any better. Once I was able to get a bar of 3G for a very short time. Tried to open the browser- webpage not avail, speedtest- couldn't complete. Got the communication issues error message. Next I wonder just where this phone will actually work on 3G and if I'm lucky 4G. So I print a map of my town and set out to drive my favorite roads to the places I usually go, stopping at intervals to record my connection results. What I found out is pretty simple. Unless this phone is fairly close to a tower it will not work in 4G mode. And, apparently, it will have a hard time switching to 3G as it seems to be trying to resolve operation in 4G. I make that last statement because of this finding: I was about to box it up after an hour of comparing it to a Razr where the Razr could show 2-3 bars of 3G and open web pages and complete a speed test and I thought I'd dig into the settings again for another look and decided to switch off the CDMA/LTE in favor of CDMA only. I had tried that on the first day and it had no effect. But this time the GNex liked that. It almost immediately found the 3G signal and it then could load a web page and complete a speed test. Sigh.
Well, there are other details but this is getting long so suffice-it-to-say that if you are ok with digging into the settings and switching the network mode manually you might get this thing to work better than what most of us have been experiencing. I'm not in for any more frustration so I returned the phone today. Oh, and by the way, the other smartphones are iPhone 4S's and they have 2-3 bars 3G, usually staying on 3 in the same living room I had the issues with on the GNex. And of course, open web pages and speedtest results are good, better than the razr (in 3G) as I recall but that could have been environmental since those tests were done a day apart.
So the icing on the cake is, and I'd like your opinion, is should I think it to be ok that Verizon charges a restocking fee on a phone that they acknowledge has issues. Most of us agree that a software fix to change how the signal strength is displayed will do nothing to fix the radio issue and real world actual data transmit and receive. I'm not likely to consider wasting too much of my time further arguing for a credit of that restocking fee but I find it aggravating that Verizon would handle this issue in this manner. I've searched quite a bit (next will be a phone call) for a copy of the "worry free guarantee". I'd like to read exactly what that means and how it relates to defective phones. Perhaps that is where the problem lies... to get a phone exchanged without a restocking fee it must be so defective that it is "dead". In this case "defective" is a bit of a grey area so we end up being tagged just a bunch of whiny customers with expectations set too high. Thoughts?

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

Similar Messages

Inconsistent delivery balance after return with restocking fee

My client does not like the work around she must use to delete negative delivery balances after returns are processed with a restocking fee. Here is her description of the problem:
1. We receive this unit back from customer. When a return is created the unit is received back into stock and cost account is credited.
2. We revised the unit and decided to accept the return but charge a 10% restocking fee which means we will give back to the customer only 90% of what he paid for the unit.
When a credit memo is created, the customer receives the credit and the revenue account is debited. Also the base return document is closed.
3. However the system indicates that there is a negative delivery amount of $509 (On the BP master screen) We donu2019t want to see that balance; there is no document open linked to that balance.
If I do the same process, but add the total credit amount to the unit price directly the system does not show this negative balance even though the total amount of the return document is different than the total amount of the credit memo.
In order for me to clear that balance, I needed to create a return, copy it to a credit memo, and create an invoice to offset the invoice.
Is ther a better way to do this?

The proper way to do it would be full credit plus new service invoice to complete this transaction. The restocking fee s a new charge to customer. That process will reflect the true financial transaction.
Thanks,
Gordon

Question about restocking fee when returning purchase

I bought a black MacBook from an Apple Store 10 days ago, so I still have 4 days in which to return it.
Obviously, I'd like swap it for the Core 2 Duo model. However, I'd prefer not to pay the 10 percent restocking fee.
My question: Have others who have been in this same situation (new owners of an Apple product that was replaced by a better model within the 14-day return period) been charged the restocking fee, or do the Apple Stores generally let it slide?

Actually, when I had the problems with the very first one, Apple gave me two free 1GB sticks of RAM (in addition to the two 256MB modules already installed).
So, when I returned the machine today, I gave them back the 256 modules and kept the 1GB modules. And when I got the C2D machine home, I took out the two 512 modules, installed my 1GB modules, and then put the two 512 modules into my wife's month-old MacBook (which had the stock 512MB of RAM).
Tonight, everyone in my family is happy!

Does Circuit City charge 10% restocking fee on ipods?

Thanks

Yes, I agree... I sold a 1 year old 30gb ipod on ebay and i was surprised by what it went for... But call first, they may not charge a restocking fee but i highly doubt it... they have to send it all back to get it repackaged if it has been open and like mentioned, its usually 15 - 20 % restocking fee..

I will be returning my A505-S6005. Help me to avoid the restocking fee by reading this list.

About five days ago I bought a Toshiba A505-S6005 laptop at Best Buy. I am so sorry I did because this computer has been a pain in the **bleep** since day one. I have numerous problems or errors with the unit, but the system still works (to a point) and I would think that a Geek Squad agent would deem it as operational and I would be subject to a restocking fee. Here is a list of issues I have seen or experienced with it. Maybe someone can really attest that it is indeed defective and I can get all of my refund.
List of errors or issues.
1. Very slow startup. (This is a Core i3, but it does not seem like it. I think I would get better performance from a cheapie Celeron)
2. Stuttering audio at startup and while playing media..(online media, videos, music, and normal Windows Operations, Windows Media Center)
3. Display Driver has stopped responding and has recovered error. Experienced numerous times during startup or restarts
4. Completely blank screen while running on battery. Plugged in and it did not help. (After turning it on for the day) No backlight or anything. As if screen is off.
5. Acronis True Image cannot find any Hard Disk Drives when running the recovery manager from the bootable CD or within the Windows recovery methods. (have followed advice of forum posters, all of which have failed. Have also tried to generate a system report which also failed.)
6. Very noisy DVD/CD drive when burning discs (Makes extremely loud vibrating sound)
7. Problems with camera sensing light in well lit room. (not sure if this is an issue or not) although it does not hapen all the time.
I think this is everything I have experienced so far. I am not sure if there are other issues or not. But there might very well may be.

I agree, go bring it back to them. If its within 14days they should not ask for a restocking fee.
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the only easy day was yesterday.....
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Credit memo with restocking fee

Hello,
I've got a customer that wishes to charge a 20% restocking fee on returned or exchanged items. Is there any way to create this on the credit memo or do I need a UDF? I kind of remember reading something about this but can't seem to locate the documentation.
Any help would be greatly appreciated
Kind Regards,
Lucas

Are the Credit Memo's going to be creating by copying the Invoice to CM
One of the ways I have seen people use is add a Freight Type called Restocking Fee and enter the amount in negative.
When you add the CM click on freight and on the restock fee line enter -xxx.xx
Suda

Does Apple still waive the restocking fee of iphone 4??

I bought my iPhone4 3 days ago and had to get an exchange because of a faulty on my iPhone. However, they gave me a refurbished one. I don't want to take this, so that I want to get a refund and buy a new one.
I remember Apple had waived the restocking fee, but I don't know they still keep that policy.
Does anyone know about it? If it sill applies, when are they going to change the policy?

An exchange under warranty is called a service unit and is provided in a plain box with the iPhone only regardless if new or refurbished and there should be no way to tell the difference. An exchange under warranty includes the iPhone only since all other package contents included with the retail sales box do not need to be exchanged.
I believe the restocking fee for the iPhone 4 continues to be waived due to the unwarranted hysteria over the antenna, but this is for someone returning the iPhone for payment credit and not purchasing another because they are unhappy with it and want a different make and model.

Restocking Fee for an exchange???

While I understand the need to charge a restocking fee for returns, I find it incredibly ridiculous that we are charged a restocking fee when it is an exchange for the same exact phone. My mother's phone was not working properly so she went to the verizon store to get it exchanged within 14 days as they mentioned, and the representative at our verizon wireless store charged my mother with the restocking fee in order to exchange her less-than-14-day old phone for another phone.
Then what she witnessed afterwards is disappointing. The phone that she had turned in was being wiped down carefully and put back into the box. Does that mean someone else will buy that phone as a "new" phone even though it was not working properly?
We almost feel as if we were scammed into getting a bad phone at first and then exchanged for a good phone afterwards.
Is this just an over-imaginative thought or does this seem highly possible for a company that will nickel and dime you at every thing possible.
This is upsetting as I've been with the company for a very long time and will have to consider other options when my contract ends soon.

Sounds like you were at a Verizon Wireless Authorized Premium Retailer and not a Verizon Wireless Corporate store. Retailers are owned and operated independently of Verizon Wireless. All of the inventory in those stores is paid for by the proprietor out of pocket. They have to sell it. They shouldn't get away with putting a returned phone, defective or not, into a box and reselling it to someone else but it does happen.
At a corporate store if you have a defective device (very rare but it happens) and it needs to be exchanged for the same exact phone within 14 days there is no fee.
There are a couple of ways you can tell the difference between the two types of stores. First, below the big Verizon Wireless logo it will say Authorized Premium Retailer or the name of another company. Most people miss this when walking into one of these locations. Second, usually the phones on display are fake or non-working models. Third, your receipt is usually printed on 8 1/2" x 11" paper and not on regular receipt paper. It's a shame but I would call VZW customer support and see what can be done. When you purchase at one of these locations you must take it back there within the first 14 days. It's the same as if you went to Best Buy. After the first 14 days these locations won't even help you and they will direct you to a corporate store anyway. In which case a defective device is replaced with a Certified Like New Replacement no matter where it was originally purchased.

Restocking fee policy

I don't understand the restocking fee policy of $35. I have been an AT&T customer for nearly 10 years and I have never returned a phone. However, given the size of the IPhone 6 Plus, I returned it yesterday in exhange for an IPhone 6 and was charged a restocking fee of $35. The phone was in excellent condition since I had used it for less than a week. Perhaps more egregious was the fact that my screen protector was completely non-refundable. I believe it cost $29.99. Thanks

The restocking fee has been there for years. Once the phone is issued, it cannot be sold as new, that is one of the reasons for the restocking fee, to recoup to cost of not being able to be sold as new.
Most accessories are not returnable once the packaging has been opened.

Best buys restocking fee on exchanges

Would anyone happen to know if Best Buys will charge me a restocking fee if I exchange my macbook pro 13' for an air ? I would be paying two hundred dollars more for the air and everything is neatly packed back in the box...... but I'm also about four days past my return date!! I really love the mac pro, but it is a bit heavy to carry around if I should decide to return back to college.....also the glare on the screen is causing great eye strain(aging eyes) and I understand that the glare on the AIR screen is very little glare! ....Also, it is a bad feeling to hear that a new line of pro's could be coming soon and that they could be light weight like the air!! but on the other hand I do realize that the pro can be updated in the years to come and the air can't.... but still I hate the fact that a 100lbs woman got stuck with one of the heavy 13' laptops around ..compared to all the other 13' laptops out there!! I get the feeling that the pro was on sale because new ones might be coming in soon! I realize that I can't keep up with changing Apple, but just wish to make the right choice, because I wish to keep it a long time. Any thoughts would be helpful or how I could exchange it at best buys??

call Best Buy. This forum is not for questions about Best Buys policies.

Restocking fee??

Is there one or not? I got a restock fee for $29

iPhone Return Policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 30 days of purchase for a full refund. Please visit online Order Status or call 1-800-676-2775 to request a return. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
I'd call them. I returned mine to apple.com last week and they put the reason as 'changed mind' instead of what I really reported with the proximity sensor issue. I haven't received my refund yet.

Restocking Fee on a Full Price Defective S3? See ya VZW

I broke the screen on my RAZR which has left me without a phone. I'm paying for service that I can't use... but my main concern?? How can any company justify charging their customers a restocking fee for a defective device return? You're not restocking it... you are going to refurbish it. I've been with these clowns for almost a decade and how do they repay me? By telling me that if I want to keep my unlimited data I have to pay full price for a phone. If the phone I get is damaged, I have to pay them to take it back. If I want to upgrade with their subsidies then I have to pay an extra $20 more for a data package that only allows me 8gb. Not cool Verizon.. Sprint sucks in Denver, T-Mobile is iffy... but at this point, I'll take a prepaid gas station flip phone if it means not having to feel trapped and unappreciated. Thanks for nothing Verizon... I'll be glad to see the day that you are filing for bankruptcy.

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

ATT restocking fee - waived after press conference ??

I bought two iPhone 4s recently from AT&T and both had death grip issues. I immediately went back to the store in order to return them (hearing that Apple had waived its restocking fee and was giving a full refund). Once there, I was very surprised to hear that AT&T was still charging a 10% restocking fee. I could not argue my way out of it.
As I felt it unfair to lose any money over a faulty product, I then convinced myself to hold on to the phones and wait for the "software fix" and the press conference.
Now that Apple has admitted to a problem with the iPhone 4, does anyone know if AT&T is waiving its restocking fee for those of us who want to return it??
Thanks

Only AT&T can answer your question for sure. Did you phone AT&T customer service to ask them? I assume you checked online to see if there was notice of policy change from AT&T (I just checked and saw no such notice).
If you are asking for experience of others - I can say that I returned my iP4 to AT&T this week and was charged the restocking fee (after my best effort to have it waived based on it being an Apple product and Apple's policy to waive)

How to handle restocking fee

Dear guru,
We cut a PO to vendor and later we decided to cancel the PO. However the vendor wants to charge a 15% cancellation fee(or restocking fee). I need your opinion on how to handle this situation:
1. if this is a stocked/valuated material, can I post the 15% to the material stock(says, currently there are stock on hand available). How to achive this?
2. If there is no exisitng stock on hand, how do I post this 15% cancellation fee upon receipt invoice from vendor(no PO issued)? via direct FI?
Appreciate your input.

Hi,
Is there a way that if I need this to be handled via PO process instead of making manual/direct FI entries?
Reason being the supplier wants us to issue a PO to them and I need the cost of cancellation goes back into this particular material/stock.(i have stock on hand now).
Appreciate your further input on this.

Restocking fee option not available on ebay.ca

ebay.ca does not offer the restocking fee option that ebay.com has available in their settings. Not surprising we are always left in the stone age when it comes to changes. With the new return process I`ve had more return requests in the past 2 weeks than I have had in almost 10 years on ebay. Yet another unnecessary change. Now when I go to issue a refund when the item is returned it only gives the option to refund the full item cost. Will have to refund through paypal and see how the return process handles or acknowledges the partial refund.

Noticed the same thing. Essentially, the ebay hassle free returns feature is not yet ready for sites other than ebay.com so I went ahead and disabled it for now in site preferences. I will turn it on again once they fully implement it including the ability to setup restocking fees.

Gave up, returned, charged restocking fee

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