Gchat is no longer working on my Mozilla Firefox browser, but is working on Chrome...

I have read Chris Ilias' response to another question similar to mine and have tried the solutions he provided on that thread. Clearing the cookies/cache, restarting firefox in safe mode with add-ons disabled...etc. I have not been able to solve this issue and have inserted my firefox details from my clipboard below. Only other thing I can think of is deleting Firefox and re-installing, but then I would lose my bookmarks, right?
Clipboard info:
Application Basics
Name
Firefox
Version
17.0.5
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Symantec Vulnerability Protection
12.2.0.5 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130328110703
browser.startup.homepage_override.mstone
17.0.5
extensions.lastAppVersion
17.0.5
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
91655
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2639
Driver Date
2-1-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSS Util
3.14.3.0
3.14.3.0
NSS SSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSS S/MIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC

Why are you using such an old version of Firefox? Upgrading to at least 28 might solve the issue in case you've heard of Firefox 29's new UI and don't want to switch. This link will get 29.0.1 but if you want 28, it can be downloaded through the [[Install an older version of Firefox]] link.
*https://www.mozilla.org/en-US/firefox/all/
Please try updating to at least Firefox 28 before continuing troubleshooting. Symantec extensions are known to be quite problematic. Please try removing it as it is not needed to run Norton.
In regards to your bookmarks, no, uninstalling and reinstalling Firefox won't fix the issue and it won't remove your bookmarks unless you specify you want to remove it. There's a check box that says "Remove my personal data" and is unselected by default.

Similar Messages

  • My bookmarks works fine in Mozilla Firefox V8, but when I click on history in navigation, nothing happens. Any solution?

    Mozilla Firefox V8

    Please see solution in http://kb.mozillazine.org/Problematic_extensions
    for "McAfee Site Advisor".
    (Windows): For best results you should uninstall '''McAfee Site Advisor''' from Control Panel > add/change programs (Programs and Features). Reboot the system. Then Reinstall from http://www.siteadvisor.com/ and reboot the system. When installing refuse other suggested (crapware) applications.
    <br><small>Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.</small>

  • Flash 11.0 doesnt work on my xoom using firefox browser but does work through the xoom default browser, any fix for firefox?

    flash 11.0 doesn't work through firefox on my Motorola XOOM 3.2.2 Flash 11.0 does work through the basic browser that came with the XOOM. Any fix for this through Firefox?

    Hi,
    This thread is about Flash in Firefox for Mobile: [https://support.mozilla.com/questions/757638 https://support.mozilla.com/questions/757638]
    Jack

  • Mozilla Firefox browser stopped working altogether about 6-8 weeks ago!

    We love Mozilla Firefox...and, as genuine early adopters and "pioneers," have been using it since day one! That is until our service was disrupted about a month or two ago and we were forced to use IE as default Browser.
    Wha happened?
    At first we thought something was wrong with the settings in our PC (DELL desktop, 32 bit, Vista), they they had somehow gone 'out of whack' and were making it impossible to open MF any longer. What a disaster! The first and second level Support team at AT&T tried everything, including removing and reloading our Mozilla Firefox browser app, but to no avail...even after running through this process as well as other basic protocols a number of times.
    Interestingly, a friend called me yesterday complaining that a virus (Trojan) had invaded his computer and was wreaking havoc in a number of ways. When I asked what the symptoms were, he said, "well, the main one is I can no longer use my Mozilla Firefox browser!"
    I couldn't believe my ears. What do you guys know about this symptom and what can I do to fix it? Is it some kind of MS IE conspiracy we are up against?
    Thank you!
    Zinzen
    Chicago

    Got that mha007, and many thanks for jumping into the fray with us. However, once I am confronted by the Safe Mode window I do not know what to do next, e.g.,
    "You can elect to make the following changes:
    •Disable all add-ons
    •Reset toolbars and controls
    •Reset bookmarks to Firefox defaults
    •Restore default search engines
    •Disable all add-ons
    •Reset toolbars and controls"
    Which, if any, do I check... and, importantly, why?
    Please reference my note to Weather15 (about 3 notes above)...
    "However---and this may be significant based on your advice earlier,
    when I went back to START and right clicked on the Mozilla Firefox
    icon, I was able to initiate a'Safe Mode' execution, which then presented
    me with the 'Safe Mod window' mentioned at the site.
    If I simply "Continue in Safe Mode," without selecting any of the
    options offered in the window, e.g., "Disable all add-ons," I am still
    unable to open or run Mozilla Firefox...so nothing has been fixed or
    changed.
    What, if any, boxes in the Safe /Mode window should I try checking?
    And, having run both SUPERAntiSpyware and Malwarebytes several
    times now, why has the malware or virus not at least been recognized if
    not removed the ''perp''?"

  • I cant find my Airport Express any longer under Wi Fi in my iPhone but it works in ipad and my imac?

    I cant find my Airport Express any longer under Wi Fi in my iPhone but it works in ipad and my imac?
    I also get a message that I cant listen to music from itunes in my speakers in the other room that have been worked before?

    I have fixed it so wi fi working in my iphone by doing my Airport Express to Zero by a nail in the little whole...but still has problem to get out my music from my iMac from ituens to my speakers in my other room that was working before...

  • HT5022 After setting up, no longer appears in either version of Airport but DOES WORK! Why?

    After setting up, no longer appears in either version of Airport but DOES WORK! Why?

    Hey Bob...
    So far, using wireless only on the AirPort Extreme... (No Ethernet Devices or USB connected)
    Yes to "create a wireless network".
    My Cable Modem is the latest Motorola Docis 3, The APE is M8799LL/A Model A1034
    Yes both versions...
    More detail.... If I reset the APE, it shows up just fine in 5.6.
    I  go through configuration. I choose APE name, new wireless network, enter Wireless Network name and password.
    Set for WPA.
    Anyway, Airport 5.6 claims success and restarts APE. Never finds it again, (unless I reset it again. Went thorugh this process 3 times with same results... )
    Anyway. the utility cannot "see" APE but my devices, (iPads, iPods, iPhone, Macbooks, Android devices as well), All can see APE and connect to it.
    So, NOT major issue except that in order to make ANY changes to the APE, I must do a reset..
    It's just WEIRD!    

  • I recently installed Adobe Flash Player 11 ActiveX--11.4.402.265 and when I open My Mozilla Firefox browser I keep getting this message flashing on my screen: '

    I recently installed Adobe Flash Player 11 ActiveX--11.4.402.265 and when I open My Mozilla Firefox browser I keep getting this message flashing on my screen: 'Adobe Flash Player 11.4 r402 has stopped working" and then "Windows is checking for a solution"
    This flashes a few times then usually stops but not always.
    It happens every time I try to open a new page.
    I fixed this problem by uninstalling Adobe Flash Player 11 and installing Adobe Flash Player 10.3. However, now my IE browser wants me to install Adobe Flash Player 11 again. Although I don't use my IE browser frequently, I DO have to use it sometimes. Will there be an update to Firefox 15.0 to correct this issue?

    Tylerdowner:
    Thank you, your solution worked great.
    mohenryj

  • I have OS 10.4.11 and would like a Firefox browser that will work. Please advise

    I have OS 10.4.11 and would like a Firefox browser that will work. Please advise . I know that this version exists because i have it on another Mac laptop. Please tell me where I can get a version of Firefox compatible with my OS

    Firefox 3.6.x is the last available from Mozilla for PPC Macs. <br />
    http://www.mozilla.com/en-US/firefox/all-older.html

  • The mozilla firefox browser vertical slide bar is moving up and down automatically?

    The mozilla firefox browser vertical slide bar is moving up and down automatically. This is happening when i am browsing internet?

    Hello,
    You said you have disabled all add-ons and plug-ins. This may be a repeat exercise but can you please test for the problem when Firefox is in safe mode. This disables plug-ins as well but also applies various other changes. See here for details:
    [[Troubleshoot Firefox issues using Safe Mode]]
    If the problem still appears in Safe Mode then it may be that there is still some part of Hola that is causing the problem. You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    If none of that works then I suggest resetting Firefox. This will return Firefox to its default state but will keep your personal data, bookmarks etc. See here for instructions:
    [[Reset Firefox – easily fix most problems]]
    I hope that helps.

  • My Mozilla Firefox Browser v15.0 open then some file loading and my desktop display automatically created folder name is old Firefox data then ask me chose two

    ''duplicate of https://support.mozilla.org/en-US/questions/936244 - locking this one''
    '''My Mozilla Firefox Browser v15.0 open then some file loading and my desktop display automatically created folder name is old Firefox data then ask me chose two option 1st is Safe Mode or 2nd is Restore so i chose Restore and then open Mozilla Firefox Browser page Blank Black display page,
    How can i do solve this error plz plz plz plz help me out what you say troubleshooting,error or issue.'''

    Did you perform a Firefox Reset either by clicking the button on the Help > Troubleshooting Information page or via the Safe mode start window?
    You may have gotten the Safe Mode start window as the result of not being able to start Firefox more than once after crashes.
    See:
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.org/kb/Firefox+crashes
    If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    *You can open the <b>about:crashes</b> page via the location bar, like you open a website.
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
    If you can't open Firefox then see:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
    "Reset" creates a new default profile with a time stamp appended to identify it and tries to recover settings like bookmarks and history and passwords and cookies and auto-fill data from the old profile, but you lose data like extensions and other customizations.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    Firefox 15+ versions will move the old profile folder to an "Old Firefox Data-##" folder on the Desktop that gets a number appended if you use reset more than once, so you can no longer use the profile manager to revert to the old profile.

  • On another PC I want to backup my bookmarks but my Firefox browser is not working how can I do the backup before I reinstall Firefox

    On another PC I want to backup my bookmarks but my Firefox browser is not working how can I do the backup before I reinstall Firefox.
    Firefox can't renew it's last tabs and now won't run and let me do a backup

    It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
    Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
    See also:
    *http://kb.mozillazine.org/Session_Restore
    *http://kb.mozillazine.org/sessionstore.js
    *http://kb.mozillazine.org/Multiple_profile_files_created

  • How do I install Adobe Flash Player on Mozilla Firefox browser

    How do I install Adobe Flash Player on Mozilla Firefox Browser?

    Download and run the installer from http://get.adobe.com/flashplayer/otherversions/

  • No character is visible on screen while using mozilla firefox browser

    upto last sunday I was able to browse net using Mozilla firefox. But from yesterday no characters are visible.

    You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
    *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false
    *http://kb.mozillazine.org/about:config
    You can try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    You need to close and restart Firefox after toggling this setting.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • Installing flash player 10.1.   with existing Mozilla Firefox browser

    I am using Mozilla Firefox browser and would like to install FLASH PLAYER 10.1 -Operating System Windows XP, 32 bits
    I have difficulty following the installation instructions. When clicking on " tools" on my browser I am uncertain to go to " Options"
    or "Add-ons". If I select add-ons I am taken to a window that prompts me to make selections among " recommendations".
    - If I select "options" I am unable to locate the tab where I can install add-ons , specifically where I type in the Adobe address. I am also uncertain whether I would use www.adobe.com or a more specific address.
    - When I install the flash player without the add-ons the program becomes corrupted within a short time. Any solution? Please

    adob41 wrote:
     When I install the flash player without the add-ons the program becomes corrupted within a short time.
    Sorry, I don't understand this.  To install FP for Firefox, just download the installer http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe, save it to disk, then close all browser windows and run the downloaded installer.
    P.S. what is your Firefox version?

  • Mosip app not work in wifi for i phone6 but it work mobile data

    mosip app not work in wifi for i phone6 but it work mobile data

    I don't know, you'll have to talk to MoSIP about it...
    See MagicJack and Google Hangouts for more up-to-date apps regarding iPhone VoIP.

Maybe you are looking for