GCU discount did not applied to purchase.

I ordered a brand new game a few days ago and just noticed that GCU 20% off discount wasn't taken off. I'm 100% positive I was logged in when I made the purchase.

Hi there O_O,
It's awesome to hear you purchased a new game recently, although I'm sorry to hear you may not have seen the 20% discount applied as anticipated. Using the information you registered with the forum, I was able to locate your order. It appears the game you purchased was part of our Save $20 on Select Sony Video Games offer, so you wouldn't have received both the $20 off and 20% discount. I apologize if this wasn't how you anticipated the offers to apply. If you should have any other questions, please let us know.
Regards,

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GCU 20% discount was not applied to purchase

Hi--
I purchased two copies of Nintendoland with a Luigi Wii Remote Plus and my GCU 20% discount did not apply since it's a special game+hardware bundle. Please let me know the info needed to apply the discount (should be a $12 refund).
Thanks!
Solved!
Go to Solution.

Hi riptidewahoo,
I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
cbonet,
Thanks for reserving your copy of Assassin's Creed: Unity with us!
Based on available information, it looks like the GCU discount wasn't applied to your order because your membership expired in February of this year. If you've renewed since then, then I would ask that you send me a private message with the Customer Service PIN from the bottom of your receipt so I can further investigate.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

GCU Discount Didn't Apply to Purchase In Store

I bought a couple items and my GCU discount didn't apply. I have never had this problem before. What can be done about? I still have my receipt but don't want to have to go all the way to the store to return and re-buy.

Hi 1988,
It is strange that your My Best Buy member ID associated with your active Gamers Club Unlocked membership was attached to your purchase, but you didn't receive the benefits. I'm sorry for any hassle it would cause to return to the store to have this straightened out.
Using the email address you registered with the forum, I was able to locate the purchase. It would seem that your items should have qualified, and I am sending you a private message with further information in regards to this. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

May 25th Weekly Ad...GCU discount does not apply?

Why does the 20% off a new game purchase not apply to the weekly ad where you get $20 off a game with the purchase of watch dogs? Is there fine print that says the 20% discount excludes sale offers?

Hello guitarguy316 and friends,
Thank you for your interest in our Watch Dogs and select titles offer. New games are great, and extra discounts on games you've had your eyes on is even better still!
In researching this, it does appear that the discount should now be working with the offer price, but if this is not the experience for any of you, please let us know so we can look into it further.
Game on!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

20% off GCU did not apply at register

Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
My 'My Best Buy' account info is listed on my receipt, so I don't understand why GCU didn't get applied. I did receive my DLC code, so that is a plus. Please help. thanks

Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

The user '*' preference item in the 'User - 6th Form Students Policy {E03166E7-A848-48B5-AA93-97B848AA9C13}' Group Policy object did not apply because it failed with error code '0x80070003 The system cannot find the path specified.' This error was suppres

I am looking at an issue with users not getting specific group policies.
After searching a number of client computers I found that the following error
The user '*' preference item in the 'User - 6th Form Students Policy {E03166E7-A848-48B5-AA93-97B848AA9C13}' Group Policy object did not apply because it failed with error code '0x80070003 The system cannot find the path specified.' This error was suppressed.
I can find the folder in the Sysvol folder on all of the domain controllers.
The issue with end users seems to be that the proxy settings for internet explorer is not being applied.
Potential problems?
one folder in sysvol entry is empty
\\<server>\SYSVOL\<domain.name>\Policies\{E03166E7-A848-48B5-AA93-97B848AA9C13}\User\microsoft\IEAK\LOCK
or is this our issue
The old method of configuring proxy settings to Internet Explorer 9 has changed?
https://support2.microsoft.com/kb/2530309?wa=wsignin1.0
http://thommck.wordpress.com/2013/11/08/the-new-way-to-configure-internet-explorer-proxy-settings-with-group-policy/

Hi all
In administering this policy I am a little confused.
We have a policy that distributes proxy settings in the internet explorer maintenance settings section - however when opening this policy up in GPO editor the internet explorer maintenance section is not present.
I plan to apply the settings via User/preferences/control panel settings/ internet settings (or registry settings from article) however I am unable to edit the settings for internet explorer maintenance and these will persist. Ideas????

I just got an email showing that I purchased items totaling almost $25 on the 13th and I did not make these purchases. What can I do?

I just got an email showing that I purchased items totaling almost $25 on the 13th. I did not make these purchases. What can i do?

iTunes Store: What to do if your account has been compromised

HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

ITunes Store charged me $41.71, I did not make any purchase.

Hey guys, First time posting here so forgive me if i'm in the wrong place.
Anyways I'll get to it, Basically I just logged onto my Online Banking account which my ITunes Account is also linked too and I just noticed I had been billed for $41.71 on the 19th September.
The only information that was given to me was 'APL*APPLE ITUNES S (numbers here, not sure if i should post them) CA USA'
I am very certain that I did not make this purchase, I logged onto my ITunes account and checked my order history from the last 18 months and there is nothing there. I'm also confused because my ITunes account is actually linked to the Australian Store and the description says USA..
I made a support ticket to Apple, Just wondering if you guys could give me some tips or help within the meantime.
Thanks for reading.

You want to contact iTS for this:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Good chance it's probably just your kids making IN-App purchases for games.

HT1329 My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

HT4009 I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and I need to have the funds refunded.

I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!

http://www.apple.com/support/contact/

HT3702 I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?

I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?

Use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from agift card? How do I view my balance?

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from a gift card or a deposit
? How do I view my balance?

Your balance should show to the left of account id at the top of the iTunes store page on your computer's iTunes. You can also check it by clicking on that id, or doing Store > View My Account, which should show your account balance and let you view your payment info

GCU Discount not applied on purchase

I bought the Gamers Club Unlocked card online and took it into the store to activate it. After activating, I bought 1 game and preordered another (paid in full) game in store, using a $15 RZ certificate for part of it. I asked the cashier if it took off the 20% for Gamers Club, and he said he thinks the RZ certificate "supercedes" the Gamers Club discount. I didn't believe this was true, but didn't have time to argue and/or wait for a manager to try to figure it all out. First, is this true? I don't believe it is, because that wouldn't make much sense. Second, is there are way I can get the discount applied on those two games? If not, I can just return them and fix the GCU issue and rebuy them. If I do this, do I get my $15 RZ certificate back, or is that lost forever? Thanks!

Hello midwestpunk24-
I’m glad to hear you joined the elite of the elite by purchasing the My Best Buy Gamers Club Unlocked membership. Unfortunately, it sounds as though the store associate wasn’t completely up on how the program works and for that I apologize.
If the membership is activated correctly at the store, you should see the 20% discount on the new game and you should also be able to apply a rewards certificate to the purchase as well. With pre-orders, since you are not actually buying a game yet, the discount is applied when you pick up the game; in addition, reward certificates are not able to be used on a pre-order, so this transaction may have been tricky.
However, the main issue that I see is that it appears the GCU was not activated correctly, which is why you most likely did not see the 20% discount. If you can send me a private message with your full name, My Best Buy membership ID number and the BestBuy.com order number starting with BBY01 that had your GCU membership purchase on it, I can look further into this.
You can send me a private message by logging into the forum and clicking on the button across from my name on this signature.
Thanks!

Scheduled Discount mentioned on the AP Invoice, did not apply the discount

The user created an AP invoice on 10/10/2013, added the scheduled payment details on 10/11/2013 and also added the first discount date: 10/19/2013.
The discount has still not applied even after almost a month. Need to get this solved asap.
We are currently on 12.0.3 version

Hi,
Did you check the / Setup / Options / Payables window? Do you have the "Always Take Discount" checkbox selected?
What about at the Supplier and Supplier Site windows?
Are you getting discounts for any suppliers?
Cheryl

GCU discount did not applied to purchase.

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