GCU Discount Didn't Apply to Purchase In Store

I bought a couple items and my GCU discount didn't apply. I have never had this problem before. What can be done about? I still have my receipt but don't want to have to go all the way to the store to return and re-buy.

Hi 1988,
It is strange that your My Best Buy member ID associated with your active Gamers Club Unlocked membership was attached to your purchase, but you didn't receive the benefits. I'm sorry for any hassle it would cause to return to the store to have this straightened out.
Using the email address you registered with the forum, I was able to locate the purchase. It would seem that your items should have qualified, and I am sending you a private message with further information in regards to this. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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GCU discount did not applied to purchase.

I ordered a brand new game a few days ago and just noticed that GCU 20% off discount wasn't taken off. I'm 100% positive I was logged in when I made the purchase.

Hi there O_O,
It's awesome to hear you purchased a new game recently, although I'm sorry to hear you may not have seen the 20% discount applied as anticipated. Using the information you registered with the forum, I was able to locate your order. It appears the game you purchased was part of our Save $20 on Select Sony Video Games offer, so you wouldn't have received both the $20 off and 20% discount. I apologize if this wasn't how you anticipated the offers to apply. If you should have any other questions, please let us know.
Regards,

GCU 20% discount was not applied to purchase

Hi--
I purchased two copies of Nintendoland with a Luigi Wii Remote Plus and my GCU 20% discount did not apply since it's a special game+hardware bundle. Please let me know the info needed to apply the discount (should be a $12 refund).
Thanks!
Solved!
Go to Solution.

Hi riptidewahoo,
I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
cbonet,
Thanks for reserving your copy of Assassin's Creed: Unity with us!
Based on available information, it looks like the GCU discount wasn't applied to your order because your membership expired in February of this year. If you've renewed since then, then I would ask that you send me a private message with the Customer Service PIN from the bottom of your receipt so I can further investigate.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

May 25th Weekly Ad...GCU discount does not apply?

Why does the 20% off a new game purchase not apply to the weekly ad where you get $20 off a game with the purchase of watch dogs? Is there fine print that says the 20% discount excludes sale offers?

Hello guitarguy316 and friends,
Thank you for your interest in our Watch Dogs and select titles offer. New games are great, and extra discounts on games you've had your eyes on is even better still!
In researching this, it does appear that the discount should now be working with the offer price, but if this is not the experience for any of you, please let us know so we can look into it further.
Game on!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Am I missing out the GCU promotion for Destiny console bundle purchased on online?

I preordered the PS4 Destiny bundle on Bestbuy.com and picked it up at my local bestbuy. GCU is not included on my receipt. I see on the fine prints that this promotion is for in-store only. Am I missing out?

Hi ukyo080,
Thanks for your interest in the Gamers' Club Unlocked program!
In order to qualify for this week's GCU promotion, both a qualifying console and GCU membership must be purchased on the same transaction. Since GCU memberships are only available for purchase in-store, this means you will need to return your console and re-purchase it in order to receive the offer.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Re: GCU didn't apply towards trade in.

I also had the same problem my 10% trade in didn't go through and I'm a GCU member. I still have the trade in receipt if you need it.

Hi RicardoMiranada,
I'd be glad to take a look at your recent trade and make sure your GCU benefits are properly applied. I'll need to gather some information in order to do so, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-Order Price Adjusted without GCU discount

I had pre-ordered a 3DS game awhile back and the original price had been $39.99. With the Gamer's Club Unlocked discount, my discounted price was $31.99. The price of the game eventually lowered to $29.99. Once my order ({Removed per Forum Guidelines}) shipped, my price was adjusted from $31.99 to $29.99. Shouldn't it be adjusting to $23.99 to account for the GCU discount?

Hi again brandonjf72,
Like enuf mentioned, your Gamers' Club Unlocked discount should have automatically applied to your order, even after the lower launch week pricing had been taken into consideration. No need to worry though! I've had the chance to review your order and it looks like the missing difference was credited earlier today. If you haven't already done so, I'd encourage you to check both your inbox and junk mail folders for a message confirming this adjustment. Please also keep in mind that the funds may not post to the paying card right away -- the exact timeframe required varies by financial institution.
Thanks for being a Gamers' Club Unlocked member, as well as for ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to price match Shadow of Morder including GCU discount

Well I think was Sunday I called in try to get Shadow of Mordor price matched at currently weekly ad price of $49.99. As the purchase was made with the GCU, the phone rep had no clue what GCU was and did not know that the GCU discount stacks with price matches on Best Buy prices. Anyways a note was sent to the Price match department and I was told I would be contacted within 24 hours which has past by a few days already.
I just wanted to get this down in writing now before sale ends. GCU being a new program seems be unheard of by many employees. I hope word spreads out to all customer reps, so these issues could be solved more easily. I know this isn't going to happen anytime soon, as not employes do not know everything about the company they work. Even the company I work for I don't know everything when someone asks me a question.
Solved!
Go to Solution.

Hi himeko123,
We recently communicated a detailed overview of the Gamers' Club Unlocked program and its benefits to our retail stores and support teams, so it's disheartening to learn that customers may still be experiencing difficulties obtaining price adjustments when we lower our sale price on qualifying items. I'd be frustrated too if I found myself in a similar situation, especially if follow-up was promised but no indication was given exactly when that might occur.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How can get my refund from item I didn't mean to purchase?When reported as a problem it's say not refundable, what should I do?

I reported a purchased that I didn't mean to purchase but after report it was saying that not refundable but I didn't mean to bought it.

It is stated that all sales are final...
However... you could Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Good Luck.

Shopping Cart - Show discount code is applied and the discount amount (only when entered)

Hi,
Customers are getting confused whether their discount code is applied or not - does anyone know a way to show that a discount code has been applied (but if no discount code is entered then they wont see the line)
We tried {tag_invoicediscountamount} but this shows for everyone - we would only want it to show if a discount is actually entered like below:
i.e. if no discount code is entered then they wont see any of the yellow circled bits.
Does anyone have any ideas?

Hi David,
Did you solve your problem? If this is the case, i would be grateful if you could explain the solution.
Best regards.
Jordi GM
Edited by: Jordi Gilibert on May 23, 2011 8:49 PM

Purchased iPhoto for 14.00 but it didn't download. went back to store as instructed, it asks me to purchase it??

purchased iPhoto for 14.00 but it didn't download. went back to store as instructed, it asks me to purchase it??

Try downloading it from your Purchases list.

If I buy a digital book in EPUB size from a web site, how I may read it on my IPad? Specify that I didn't buy it from Apple Store.

If I buy a digital book in EPUB size from a web site, how I may read it on my IPad? Specify that I didn't buy it from Apple Store.

First, epub has nothing to do with size, it is a file format that is popularly used for ebooks, but ebooks published in epub file formats vary greatly in file size.
It will depend on where you buy it. Many books are DRM locked (Digital Rights Management, a software lock). If so, in order to load it into another companies reader or reader software, you need to use something like Adobe Digital Editions to "authorize" the book on the device. Apple's iBook software does not work with ADE.
If the book was DRM free, you should be able to read it in any ereader or ereader program that supports epub format.
If the book is DRM locked to B&N, Amazon, Kobo or whichever seller you shopped from, then the simples thing is to download their free app for the iPad (they all make one, in fact they all make free apps for iPad, Android, Mac OS X and Windows).
So the short answer is yes, you should be able to read any epub ebook file on an iPad, although not necessarily in iBook.
So, books from
Amazon - get the Kindle reader app
B&N - get the Nook reader app
Kobo - get the Kobo reader app
non-DRM epubs can be read in iBook, Nook, Kobo, or Google Play

Ordered phone online, can I purchase in store before canceling order?

Hi Everyone,
I purchased a Verizon phone online (add-a-line to a family plan) from a 3rd party retailer and asked to port my number from a different carrier. I haven't received any communication from them about the order yet and it's been a few days and I'm getting uneasy reviews about them and their service.
My question is, can I go into a store and purchase a phone and port my number over and then cancel the online order when I can contact them or when I receive the online phone? Or do I need to first cancel the order before I can purchase in store and port my number?
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If you go into your online order, there is an option to return it. Instructions are provided.

I can't purchase from store as drp down box asking for my password keeps reappearing. Password is not wrong.

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I am having the same problem...I have changed my password twice...all my apple devices accept the new password except iTunes...the drop down keeps asking for my password.

Songs purchased from store only play back a few seconds and stop any ideas?

purchased from store only play back a few seconds and stop any ideas?

I think I might have found an answer - importing a folder and or Limewire!
Either Limewire mess's with the files, folder or your system or iTunes attempts to stop illegally downloaded files being played. iTunes might also do it if importing a lot of files in one go.
I imported a music folder that isn't mine from our home network drive that has a few tracks in it downloaded through Limewire. I re checked some of the files in Ableton Live and they are actually damaged! So I tried importing one of the Limewire tunes again individually after finding some info online (links to the pages at bottom) and the track plays no prob now. I also un-checked the "look for shared folders" in iTunes preferences.
For about 2 years now I haven't been able to import more than 3 files at a time which is why I imported a whole folder (about 50 tracks) just after the software update and C.D importing.
My concern is that importing a whole folder even without any Limewire downloads in it might well be treated this way by iTunes. Most of the tracks in our network drive folder that have been downloaded through Limewire are legit direct connect transfers from producer to producer or legit submitted tracks!
Hope this helps.
http://www.tuaw.com/2007/03/14/limewire-reportedly-unhappy-with-itunes-7-1/2#com ments
http://www.crunchgear.com/2007/03/15/limewire-will-make-a-mess-of-your-itunes/
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GCU Discount Didn't Apply to Purchase In Store

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