GCU Discount not applied on purchase

I bought the Gamers Club Unlocked card online and took it into the store to activate it. After activating, I bought 1 game and preordered another (paid in full) game in store, using a $15 RZ certificate for part of it. I asked the cashier if it took off the 20% for Gamers Club, and he said he thinks the RZ certificate "supercedes" the Gamers Club discount. I didn't believe this was true, but didn't have time to argue and/or wait for a manager to try to figure it all out. First, is this true? I don't believe it is, because that wouldn't make much sense. Second, is there are way I can get the discount applied on those two games? If not, I can just return them and fix the GCU issue and rebuy them. If I do this, do I get my $15 RZ certificate back, or is that lost forever? Thanks!

Hello midwestpunk24-
I’m glad to hear you joined the elite of the elite by purchasing the My Best Buy Gamers Club Unlocked membership. Unfortunately, it sounds as though the store associate wasn’t completely up on how the program works and for that I apologize.
If the membership is activated correctly at the store, you should see the 20% discount on the new game and you should also be able to apply a rewards certificate to the purchase as well. With pre-orders, since you are not actually buying a game yet, the discount is applied when you pick up the game; in addition, reward certificates are not able to be used on a pre-order, so this transaction may have been tricky.
However, the main issue that I see is that it appears the GCU was not activated correctly, which is why you most likely did not see the 20% discount. If you can send me a private message with your full name, My Best Buy membership ID number and the BestBuy.com order number starting with BBY01 that had your GCU membership purchase on it, I can look further into this.
You can send me a private message by logging into the forum and clicking on the button across from my name on this signature.
Thanks!

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GCU 20% discount was not applied to purchase

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I purchased two copies of Nintendoland with a Luigi Wii Remote Plus and my GCU 20% discount did not apply since it's a special game+hardware bundle. Please let me know the info needed to apply the discount (should be a $12 refund).
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Solved!
Go to Solution.

Hi riptidewahoo,
I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
cbonet,
Thanks for reserving your copy of Assassin's Creed: Unity with us!
Based on available information, it looks like the GCU discount wasn't applied to your order because your membership expired in February of this year. If you've renewed since then, then I would ask that you send me a private message with the Customer Service PIN from the bottom of your receipt so I can further investigate.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
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Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
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GCU discount did not applied to purchase.

I ordered a brand new game a few days ago and just noticed that GCU 20% off discount wasn't taken off. I'm 100% positive I was logged in when I made the purchase.

Hi there O_O,
It's awesome to hear you purchased a new game recently, although I'm sorry to hear you may not have seen the 20% discount applied as anticipated. Using the information you registered with the forum, I was able to locate your order. It appears the game you purchased was part of our Save $20 on Select Sony Video Games offer, so you wouldn't have received both the $20 off and 20% discount. I apologize if this wasn't how you anticipated the offers to apply. If you should have any other questions, please let us know.
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A GCU membership was purchased using my account, however it is not tied to my online account. The card was used in store and the discount was received on a new game. I also see the purchase in my purchase history on my online account. What could be going on here?

Hello dragonpark,
We need to fix this now to get you the Gamers Club Unlocked benefits! So it's fixed.
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions or need any help.

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I am not clear on ur reply
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Hey dallasb86,
Any customer service rep or manager on duty should be able to assist you -- they simply need to void or return your purchase and re-ring it.
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Aaron|Social Media Specialist | Best Buy® Corporate
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Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
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Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Thank you for your interest in our Watch Dogs and select titles offer. New games are great, and extra discounts on games you've had your eyes on is even better still!
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Hi 1988,
It is strange that your My Best Buy member ID associated with your active Gamers Club Unlocked membership was attached to your purchase, but you didn't receive the benefits. I'm sorry for any hassle it would cause to return to the store to have this straightened out.
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Hi rareliga,
Sorry to hear your GCU benefits might not have been properly applied to your recent trade! As long as your My Best Buy membership info was entered at the beginning of the transaction, then both the trade-in credit bonus and bonus points should have been applied automatically.
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Aaron|Social Media Specialist | Best Buy® Corporate
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GCU Discount not applied on purchase

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