GCU with console purchase did not add to my account

I purchased an Xbox one on September 7th to get the Gamer's Club unlocked deal but it was not added to my account. My gamers club unlocked says unlocked through 8/23/2016. It should say unlocked through 8/23/2018. I purchased a year of unlocked for $15 during the old program on 8/23/13 which meant it was good till 8/23/14. Then the new program came out and I was offered a $30 for two years of the service. This made it good till 8/23/2016. On September 7th, which as of this message was more than a week ago, with the purchase of an xbox one, I should have received a free 2 year sub which should have extended my unlocked through 8/23/18. I have the receipt should you need any pertinent information. There is a line on the reciept that says RZGC Unlock which I imagine is the 2 year service.Thank you for your time and please get back to me as soon as possible.

Hi leylines,
We're aware of an issue that's currently affecting the listed expiration date of some members' Gamers' Club Unlocked subscriptions. Our My Best Buy team is working on a solution that will correct these renewal dates, and we hope to have a resolution soon. In the meantime, rest assured that your benefits are active and you can take advantage of all your GCU offers at this time.
Thanks for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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