GE 31591GE - cannot hear the other person after co...

Hi,
I am using a Skype GE phone 31591GE.
Since couple of weeks, only with the contacts that updated their skype version, the sound stops after couple of seconds of conversation. The other person is still able to hear me when the event happens.
With other skype users, with older SW version, it keeps working well. 
On the GE phone, it is shown that it has the last updated version.
Could you please advise a solution?
Thank you!

Hi,
Thanks for dealing with this issue.
Basicaly, the problem started with the Skype updates from Mid-July. Any Skype version released from Mid-July on, has this issue.
If my understanding is correct, it is the same issue with:
http://community.skype.com/t5/Hardware/FreeTalk-ConnectMe-adapter-problem-noise-instead-of-normal/td...
"If you enable "tech info" on another side, than you can see: at few first seconds encoding sample rate (SR) is e-8 000 Hz, then changed to 12 000 Hz or 16 000 Hz."
So fixing this issue might solve many other problems.
Thank you!

Similar Messages

  • Cannot hear the other person when using Skype.

    When receiving a video message via Facebook (skype) cannot hear the other person. They hear me but I don't get any sound. Please help. Thank you.

    Both of you can take a look at this help Guide from Skype:
     Making a video call (Windows desktop)
    Kind Regards,
    Dragon-Fur

  • I cannot hear the other person talk on my new iPhone 4s

    Whyyyyyy???

    Have you pressed the volume up on the side of the iPhone? Also, is it with everyone who calls or just a certain person?

  • Cannot hear the other party after greetings for the past 3/4 days

    My father is in Uzbekistan, and me and my mother are in Russia and after the call connects we exchange greetings and all words turn into isolated sounds? Is there a reason for this? Will this be fixed any time soon or is this a connection problem?

    Hi,  I have been having similar issue, while calling my family in Uzbekistan. I can send texts only. Audio and video are not going through. So, the Uzbek authorities say it has to do with maintanence work currenly under way and this will continue unitl August 31. 

  • When using Facetime on my iPod touch, I cannot hear the other person.  Help!, When using Facetime on my iPod touch, I cannot hear the other person.  Help!

    No, the mute button isn't on.  Yes, I've shut down and rebooted and did a backup/sync as well.

    See here http://support.apple.com/kb/HT4319

  • I can see myself and hear the other person while attempting to connect to face time but cannot see them

    New iPhone 4S. Attempting to use face time but it wont show the person I am attempting to connect with. I can see myself and hear the other person while attempting to connect to face time but cannot see them. Face time was working before.

    Hello Wollyt
    Check out the article below for troubleshooting FaceTime issue.
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

    I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

    Hey Itsanaasaunders,
    Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
    http://support.apple.com/en-us/HT203800
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    - Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    - Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    - While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Thanks,
    Matt M.

  • I can't hear the other person while facetiming on the Imac

    I cant hear the other person while face timing on my imac but they can hear me

    HI,
    There have been similar issues with iChat and I will use that as an example first.
    In iChat the Mic needs to be On (in the Video menu).
    It also needs to be listed in iChat Menu > Preferences > Video section > Microphone Drop down and this needs to match ther Mic set up in System Preferences > Sound > Input.
    In addition to this the Mic needs to be "turned up" high enough in the System Preferences to work with the app.
    So If you Buddy cannot hear you it is your Problem when it comes to iChat.
    If you cannot hear the Buddy it is much more likely that they have not set up the Mic in System Preferences or have the Mic Off in iChat.
    Moving to FaceTime you will find a Mic Setting in the Video menu (if you have two or more Mics).
    If you do then the System Preferences > Sound > Input  and the volume setting there needs to match the choice in the App.
    As it is your contact that you cannot hear you need to get them to check their settings first.
    As for your end, it will be worthwhile doing a PRAM reset.
    Shut down the computer.
    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
    9:06 PM      Thursday; June 27, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • TS3367 Using FaceTime between 2 iPhone 4s I can hear the other person but we only see ourselves, how do we see the other person

    Using FaceTime between 2 iPhone 4s I can hear the other person but we only see ourselves, how do we see the other person

    Once the connection is made you should automatically see the other person full screen, with a small inset picture of yourself.  Normally you only see yourself full screen after you initiate the call prior to the other person accepting it.  Are you both connected to wi-fi and are you initiating the call by tapping the FaceTime button on the other person's contact?

  • When i want to call somwhone with my i-phone, i only hear the other person, if i press the loud-speaker. does anywhone know, how i can solve this problem

    what can i do, when i call someone with mit i-phone, i only hear the other person, when i press the loud-speaker button, does anyone know, how to solve this problem

    Does hte iPhone say headphones when you adjust the volume, even when they aren't connected?
    If it does, there might be some lint or something in the jack. Take a look at this Apple document -> iPhone: Can't hear through the receiver or speakers

  • When I make a call, i can't hear the other person, when I get a call, I can hear them and they can't hear me. What's up?

    when i make a call, i can't hear the other person but they can hear me. when i get a call, i can hear the caller, but they can't hear me. what's up?

    Hello there, Maribelita.
    The following Knowledge Base article has some great steps to work on resolving the exact issue you're describing:
    iPhone: Can't hear through the receiver or speakers
    http://support.apple.com/kb/TS1630
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • Can barely hear the other person when talking on the phone

    when using the phone function i can barely hear the other person on the line.. the speker volume is at the max.

    remove the thin plastic cover, its not the protective kind its a shipping one. It is covering you ear piece.

  • When making a call I suddenly can't hear the other person but my iphone 4 says it's still connected

    Phone is on orange contract and today during calls I can't hear the other person and the phone thinks we are still connected.  Help please!

    I've got that problem too sometimes. I think it's a mistake in iOS and it will be fixed in another iOS-update

  • When I make a call I can hear the other person but they can't hear me?  Tried everything.

    When I make a call, I can hear the other person but they can't hear me?  Tried everything.  Took it to the local ATT store and all they could tell me is it shouldn't be happening and to take it to an apple store?  Any ideas?

    Try to isolate the issue. Use earphone and if the issue still happens then it might be the phone issue.
    - If earphone works fine then it may be the mic on the iPhone. Try cleaning the debris on the iPhone. Finally a restore of the device and try to set it as a new device. Tha will isolate if it is a software or hardware issue.
    - You can take the phone to Apple store once you have tried all this.

  • When I make a call, I can hear the other person, but they can't hear me. If I put it on speakerphone, we can both hear each other fine. What is wrong?

    When I make a call, I can hear the other person, but they can't hear me. If I put it on speakerphone, we can both hear each other fine. What is wrong?

    take a look at the link
    Iphone: hardware troubleshooting
    http://support.apple.com/kb/TS2802

Maybe you are looking for

  • Issue while adding DB resources to the fail safe group

    Hi, we are installaing ERP 6.0 EHP4 , oracle10.2.04 in MSCS During the step, Adding the oracle Database Resource to the fail safe group , I am getting the error. 28 13:21:57 ** WARNING : FS-10288: Parameter file C:\oracle\BCP\102\database\init<SID>_O

  • New user of Mail

    After many many years of using Eudora I have moved to using Apple Mail. The main drivers for this were better handling of html content messages, long attachment names, integration with address book and a more standard mail format. Overall I think thi

  • How to control the format(e.g.align-right) in popup of LOV with Jdev 11g

    Hi all, I want to make the column which is found in the popup dialog of LOV to aling right. But I found nothing could be done with it. Is there anyone can help me? Alex

  • PSE Version 8.  Error message 150:30

    I have an iMac running OSx 10.9.3 and Photoshop Elements v8.  However, when I attempted to open the program today I received a message saying the following:  Licensing for this product has stopped working.  This product has encountered a problem whic

  • Factory calendar - Special rules need to be deleted

    Hi, I've created several "special rules" in a specific factory calender 6 months ago, that specified closing days for our plant. Due to market changes, these previously closing days have to be active working days again; subsequently, I deleted these