GE Standalone Skype Phone dialing out issue

I have the one year subscription activitated which includes LAN lines and mobile dialing. I can receive calls to the phone just fine. I cannot make any outbound calls. Any ideas?
Thanks in advance

Update: I can dial out from my PC using my subscription so the subscription isn't the problem.

Similar Messages

VOIP Dial out issues with SRP547W

Hi All, this is my first post so I appologise if I have posted it in the wrong place up front.
I have recently purchased an SRP 547w replacing an 877w and linksys pap2t voip box.
I have 1 major issue at present - no matter which number I dial, I cannot ring out. I get what appears to be an engaged tone.
History: I used to run the linksys papt2 behind the 877w and it worked without issue. Ports opened and forwarded were:
udp 5060-5061
udp 8000-8001
my SIP port is 5060
the RTP ports are 8000-8001
I know this works on the SRP547 as without them, I cannot make any calls into the system.
These settings worked perfectly on the PAP2T; I have copied them across to the SRP547W and opened the same ports. I can call VOIP device on the specified number, but still no dialing out.
The 2 main differences I can see on the new device 1) The VOIP is integrated into the router so I'm not routing traffic in exaxtly the same way as I was with the PAPt2 and the second being that the SRP547W also has the ability to connect a PSTN line - which I do not have.
I wonder if this has anything to do with the issue?
For the record, I have diabled the firewall - same result; additionally, if I connect the PAP2T to the SRP547 and forward the ports (or enable UPNP) then I can actually dial out which means I think its safew to say that my issue is within the SRP547W.
I can conrim that the SRP547 does 'hear' the tones from the phone. When I dial certain numbers (to force certein codecs) the system responds to them.
If anyone else has had a similar issue, could you help me out with some direction?
I'd post logs, but I'm not sure how to get them off this device (yet) - I've only had this device for 4 days.....

I forgot to post an update.
Get this, I figured out the problem and it was Sun Rocket.
They did a firmware update over night that caused it to break.
After about three months of working with Linksys, Comcast and Microsoft and tyring everything I was told. It still failed.
Then after another month, I finally was contacted by an engineer from Sun Rocket who was giving me advice over everything we already tried.
I asked him if there was a firmware update from the date I put the complaint ticket in. He checked the database and sure enought, that is what it was.
Their firmware update did not work well with the Linksys router. He rolled back the firmware and now it works perfect.
The SunRocket tech said he put me on a list of Sun Rocket Gizmos NOT TO update firmware.
Well , about 2 months later, they updated it by mistake and now I am going through the pains with SunRocket all over again.
I told them how they fixed it but the Level 1, 2 and 3 techs don't seem to know how to roll back the firmware and they did not have any notes from the engineer on what version to roll it back to.
The the root cause was SunRocket's Gizmo.
Trust me, I've tried chaning the MTU to remoting in to the Sunrocket Gizmo and change the bandwith settings ect ect. I've been through the ringer and I still have problems with them.
The SunRocket Gizmo can not handle the high bandwidth like the linksys router can.
Good Luck, I only have SunRocket for another month and I am thnking about going with Vonage or Comcast.
Here is a picture of the SunRocket Gizmo I am using.
Message Edited by TheInfamousOne on 01-05-200709:56 PM
Message Edited by TheInfamousOne on 01-05-200710:00 PM

MeetingPlace Express 2.1.1.2 Dial Out was not Successful

I'm configuring a MeetingPlace Express v.2.1.1.2 and I can't make the MPX do the call to the guests of a meeting.
I make the configuration test in: Services > Logs > Verify Configuration > Call configuration verification and show the following error:
==============================================================
==============================================================
Call-Config Report
Summary
WARNING:The H.323 ID should match the host name
Valid E.164 Address has been configured
H.323 gateway has been configured
Error: Dial Out was not Successful
Call-Config Report Details
H.323 Details
H.323 enabled : YES
E.164 address : 196
H.323 ID : mpxadmin
H.323 gateway 1 : 010.145.002.030
SIP enabled : YES
DialOut Session Summary
VUI Configuration: 250 Sessions, 250 Confs
*** VUI INTERNAL STATUS UTILITY ***
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 4.
Enter destination for your call: The Telephone Number is 196. Len is 3
Do you want specific ports? (t -- F): You entered f.
Placing Call .....Call was unsuccessful: Ring No Answer.
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 0.
==============================================================
==============================================================
That parameter could check?
Here I place information on the configuration of my network:
CUCM v.7.0 --> 10.145.2.10
Voice Gatweay --> 10.145.2.30
In CUCM > Device > Gateway --> Gateway: 10.145.2.20 | Description: Cisco MeetingPlace Express | Type: H.323 Gateway | IP: 10.145.2.20
Please expect your valuable help!
Thanks a lot!
ErnestoG

hi Ernesto,
As the problem you are facing is a dial out issue on MPE, go
through the checklist mentioned below in order to confirm the configuration
is intact.
Here is the checklist :
1.    Ensure that H323 GW is defined on CCM/CUCM.
Device > Gateway > find.
Look for a device name that equals either MPE's hostname, FQDN, or IP
Address.
2.    Ensure that h323 Gateways are configured on MPE.
MPE Administration Center > System Configuration > Call Configuration > H323
Configuration
Ensure that h323 is enabled.
Ensure that you have entered your CCM's IPs in h323 Gateway 1, 2
3.    Ensure that CCM's interface with MPE is up.
Ensure that MPE's IP Address is listed under the "IP Address" column.
Ensure that this IP Address is that of the FIRST NIC on MPE, not the second.
4.    Verify that MPE has the CSS required to call the destination.
FIRST, FIND MPE's CSS:
When MPE places a call, the CSS in question is Device > Gateway > MPE-GW >
Inbound
THEN the relevant config is under Device > "Call Routing Information -
Inbound Calls" > Calling Search Space
SECOND, FIND DESTINATION PATTERN's PARTITION:
If the destination is an IP Phone within the CCM/CUCM Cluster, then the
relevant config is under Device > Phone > click on Directory Number in CCM.
If the destination is a PSTN endpoint/phone, then the relevant config is
under Device > Route Pattern.
5.    Ensure that your user profile is set to allow outdials.
MPE Administration Center > User Configuration > User Profile Management >
Your User Profile > Can call out of meetings should be set to "Yes".
6.    When you place a call from from the CLI, the system applies permissions
from the "Guest" User profile since mpxadmin or root are not Users within
the MPX application. To allow this to work, you need to verify two
settings:
MPE Administration Center > User Configuration > User Profile Management >
Guest > Can call out of meetings should be set to "Yes".
Ensure that the Guest profile is not in a "locked" state.
MPE Administration Center > System Configuration > Usage Configuration >
Allow Guest outdials should be set to "Yes".
Hope this helps!
Thanks,
Karthik

GE 31591 does not dial out

Hi - This is my second Skype phone. I first go the RTX 3088 and had to reboot the base every couple of days. I then bit the bullet and purchased the GE 31591 and set up was a breeze, the only problem I encountered was that I did learn to dial out I needed to dial 1-areacode - xxx-xxxx but I could live with dialing the extra 1. All was good for about 2 weeks and then out of the blue I tried calling my own cell number to look for my phone and noticed that it would not dial out. I can hear the phone dialing out and then it goes silent and my cell phone does not ring.(nor any othe phones that I dial) The GE 31591 recieves calls fine. I purchase a skype number so that I could get rid of my landline. I can dial out from my PC when I login to this same Skype account. I tried rebooting the base station but nothing works. This has been like this for a couple of weeks. I have invested alot of money and time into Skype and really do not want to go back to a landline.

Hi - I fixed this - It appears that a firmware update changed my Preferred line setting.

Cannot Dial Out With a Cordless Phone

A month ago I had a phone line installed at my flat. It's a New Build so I was starting from scratch. I've tried two different cordless phones in the socket and neither will dial out. I get a dial tone, but when I punch in a number a voice tells me the number isn't recognised. Yesterday I plugged in a friend's phone which is a big old corded thing that's at least fifteen years old. It worked fine. Another friend says the only real difference is that the old phone isn't digital and that I can't use a digital phone on my phone line. Has anyone heard of this before? I'm not sure what to do. I've had nothing but trouble with BT getting my address and billing wrong and I'm sick of them. I don't want to call again and lose more of my precious life force if I don't have to.

Hi and welcome
Ensure you have unplugged all other equipment when you have tried a different phone.
Have you tried the phone (with no ADSL filter if you have Broadband) direct in the test point of your main socket?
This main socket looks like this.
remove the 2 screws each side of the socket and gently remove the bottom half, just in side the bit left on the wall you will find another socket on the right hand side, plug your phone directly into there and check if you can dial out now.
If you cant dial out correctly to here (i would try a couple of phones), there is a fault outside of your premises and you should report it to your comms provider.
If it works ok to the test socket you have a fault within your premises either on wiring or aparatus.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

TS2634 My phone won't let me dial out or receive calls. Help

My phone won't let me dial out or receive calls. I'm also unable to send out text messages. Why is this happening and how do I fix this?

Hi VitalSignz,
If you can neither make nor receive calls on your iPhone, you may find the following article helpful:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Regards,
- Brenden

Enter name or number grayed out in Phone dialer

Hi! Just wanna ask if this also happened to you. In the phone dialer, the box where in you can enter the name or number manually is not functioning. It was gray out. This happened when I upgraded to Lollipop. Hope you can help me. Thanks.
Solved!
Go to Solution.

Hi Mishie,
Welcome to the community.
have you by chance tried some of the basics, such as restarting the handset and removing the SIM and placing it back in again?
If you have and seem to have the same issue, you could try clearing the Phone dialer app.
Menu > Settings > apps > All > Phone > Clear Data.
let us know how you get on.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Paste phone n° out of email in work environment to the phone dialing pad is not possible

Hello,
I am trying to paste a phone number out of an email in my work environment to the dialing pad of the phone.
When I do that, I receive the error message that I am not allowed to paste work content into a personal application, although I am in the work environment and I have also opened the phone in the work environment.
When the email recognized the phone number "automatically," I am able to call that number.
I am using a Z30 with the software release 10.2.1.2102.
Thank you.
Regards.

Hmmm go back and sign out and turn off iMessage then after that reset all settings, its not going to delete anything off the phone. After reset all settings. Go back turn imessages on and sign back in.

Phone won't dial out. Old phone received missed calls yesterday instead of my new phone.

Current phone suddenly won't dial out. Yesterday my old phone (which I use for WiFi only and which has not been activated for about 1 year) started receiving calls instead of my current phone. I was not around to answer them, but they only registered as missed calls on my old phone.
Today I tried making a call and my current phone won't dial out--trying to dial any number just gives me silence and then it disconnects after 30 seconds or so. I tried dialing out on the old phone, but it gives me a roaming message and wants me to either buy a calling PIN or call collect to dial out. On my current phone I can still use data/internet fine and I think texting still works (tested by texting my own number and I received the text).
I've tried powering off the old phone for a while and then restarting the new phone, but it didn't help... I can't call verizon since I can't dial out and its saturday night so it looks like their chat is offline..
How can I fix this? Help is greatly appreciated!

Thanks for the reply.
Unfortunately *611 does not work -- like all numbers I try to dial, it goes to the "dialing" screen then does nothing for about 30 seconds, then it disconnects.
*228 Brings up a message box that says "a verizon wireless sim card has activated your service and updated your phone's roaming capabilities. Your phone number is [my number]" The problem is not fixed however.
I should also clarify that I have been using my old phone for wifi/mp3 playing just fine for the past 1 year without experiencing this problem ever before. My current/newer phone has been working fine right next to it all that time. I did just pull my old SIM card out of my old phone just now in case that might help (should have done that a long time ago). I also removed the battery. That was several hours ago, still having the problem after rebooting the new phone and testing many times.
Using another person's phone I have now verified that I can't make or receive any calls on my new phone, but I can send and receive text messages as well as use mobile data/internet. The newer phone is an LG G2 and the old phone is a Galaxy Nexus if that matters.
Thanks for the help so far

Still after update to 5.0.1 same problem with the 4S with dial out, connecting to internet, echo in reception. It is the second phone.

Still after update to 5.0.1 same problem with the 4S with dial out, connecting to internet, echo in reception. It is the second phone.

Try deleting the account(s) you're having problems with, resetting your phone (hold on/off and home buttons simultaneously 10-15 seconds until Apple logo appears, release buttons and wait for it to restart), then add back your mail accounts. I've read that this has worked for some.

Phone can dial out but does not ring on incoming calls

We have a strange problem with a 7961G phone. It's configured the same as all of our other phones in CMM, but it can dial out but when dialing in the phone does not ring nor does the call appear to be routed to the phone. I called out from the phone to my cell and it displays the correct Caller ID information. Any ideas???

I would check the partition that the DN on the called phone is in and the CSS of the calling phone. These are the two fundamental principles that control when a phone can call another phone.
You might want to change the partition of the called DN to momentarily, to see that the calling phone can call it. All phones can call the partition unless there are explicit blocks put in place.

Phone wont dial out

I live in California, daughter is visiting New York and her phone will not dial out. Any suggestions she has tried dialing 1+ area code + number and it still wont work.

guys thanks for those who view my post.
the problem was a bad phone.

Skype phone problem

Skype phone (JAHT JSP-101G) doesnt work with new Skype versions, why?
For example with version 2.5.0.146 everything is fine, but with 5.x versions microphone doesnt work

While you might find an exception to the rule, standalone phones and other similar devices do not support Microsoft accounts either as a method of login or as a speed dial contact. If your account originally had a traditional Skype ID prior to being migrated then you may be able to sign in with that ID. on the phone. If it was always a Microsoft or similar account then it will not work. You would have to create a new account that is not a Microsoft/other account. Your best bet is to contact Skype customer service and inquire about transferring you existing subscriptions to a secondary account, unless they have an option of appending a traditional id on the existing account (which is less likely).
https://support.skype.com/en/faq/FA1170
Go through the options to "Continue support request" to avoid circling back to the Community on this issue.

IPhone 5S lost voicemail and when I tap vm icon the phone diales voicemail and gets busy signal. No other options show.

iPhone 5S lost voice mail and when I tap vm icon the phone dials voice mail and gets busy signal. No other options show.
started yesterday. No voice mail at all. When I tap the voice mail icon the phone immediately dials some number and that number rings busy. I can't select anything else. Using Virgin mobile/ I am stumped.
I have already tried a soft boot... power and home button....
Help!

Other than changing the SIM card, you don't mention any troubleshooting you did with your phone.
If you haven't already, try the following steps as needed:
Settings > General > Reset > Reset Network Setting.
Reset phone - press both home and sleep/wake buttons until the Apple logo appears.
Restore phone in iTunes using a backup
Restore in iTunes as a new iPhone
IF the last step doesn't fix it, there is a hardware problem and you should make an appt. with an Apple Store Genius Bar. The fact that you haven't dropped the phone by no means rules out hardware issues.

Unity Connection 8.6 not able to forward from extension (dial out)

Dear all,
I'm having a problem at a customer where i'm not able to forward calls externally from the Unity (that's a wish too).
Basically here is the request for which I'm having an issue:
- I'm making a menu with a number XXX (CTI Port) with a System Call Handler
- Under that menu i've 3 choices which points to 3 internal numbers (YY1, YY2, YY3) (CTI Ports).
- All the CTI Ports are forwarded to international numbers which are the final destination
So the flow is the following:
NOT Working
- XXX --> Choice 1 --> YY1 --> Forwaded all to 000countrycode
Working
- XXX --> Choice 1 --> YY1 --> Forwarded all to 444 (internal number)
The strange thing is that I tested everything when I was on site by calling internally XXX from an internal number and it was able to forward all my call to the international number ...
If anyone have a clue about what I can do, I'll appreciate a lot ...
Thanks in advance
C.

Hi Taranjit,
The rules are not made to enable unity to dial out, my goal was to permit only internal calls, but in this specific case, the internal number, is a CTI Port forwarded all to the external international number...
I tried the Unity connection system handler from a internal phone and it was working perfectly, but not if the call is coming from outside apparently.
Kind regards
Christophe

GE Standalone Skype Phone dialing out issue

Similar Messages

Maybe you are looking for