General Error when capturing

I try to capture from a VHS tape deck thru a Sony DCR-TRC460 camcorder. The signal is reaching the computer because I see it in the Capture window. When Capture Now is clicked, it alerts "General Error" and the capture window goes away. Click Capture Now again and General Error again. Easy Setup set to DV-NTSC DV Converter.

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I always get "general error" when I change value of "Digitizer"

I tried to capture a Prores422 project by FCP6 and Kano3 card.
I changed setting of "Capture Preset Editor" to ensure capture what I needed.
I think parameter value of "Digitizer" will determine Bit Depth of the project.
The original value of "Digitizer" is "AJA 8-bit Digitizer". If I selected "AJA 10-bit Digitizer",it will pop up generel error.
If I re-select the value to "AJA 8-bit Digitizer", it will still pop up general error.
Please give me a hand.
Is bit depth (8bit or 10bit) is determined by the setting of "Digitizer"?
If yes, why does it always pop up general error when I changed it.

From the information available it appears that your install could be conflicting with a previous version or installation. I would recommend reviewing your installation logs to verify the root cause of your difficulties. You can find directions on how to review your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

General Error when Doing Export

I'm getting a "General Error" when exporting a sequence, both as a reference QuickTime and as a self-contained QuickTime file. The process goes along until a certain percentage (73%), and then it bails, and gives this not-very-specific "General Error" message.
I've gone into the timeline and figured what I think is 73% of the timeline, and taken a look at the media at that point, which happens to be a Motion project brought into FCP as a .mov. I've pulled out the Motion project files, re-exported it out of Motion, and put the project back in.
I've also repaired permissions, run Disk Warrior, gone from 10.4.9 > 10.4.10, and up'd my QuickTime version to 7.2.0 (Pro).
I'm using FCP 5.1.4, with Motion 2.1.2
I'm not sure what else to try, or what else to consider.

Hi,
I am also having the same "General Error" message when i am trying to export a sequence that have the setting of HDV720p30 to a QT movie using export to Quicktime Movie>using the Current Settings on the Export tab.
This project is a concert i shot with 4 cameras. I have 4 sequences for the different camera angles and since there are three tapes, i had to line them together on each of their sequence and export them to be a self contained QT movie. I am using the export to Quicktime after right clicking on the sequence.
After that i was going to import them onto FCP Project and then multiclip edit the concert. I just love Multiclip editing.
I am able to export 1 of the 4 angles have and ran into this General Errorr Message.
I have tried making a new sequence, i have also tried using compressor but did not have the patience of waiting 10 hours to export the movie and also i didn't want to see the general error message at the end of the export so i came to ask any FCP Guru out there that can guide me. thanks.

General Error when I try to out put DVD in Encore CS4

I have been trying to output a dvd from and encore project and am continually getting errors. I have imported mpg movie assets. I am working on Encore CS4 Windows XP. I get "General Error" message.
I have also tried other file formats like AVI and still got "Transcoding Failed"errors with the transcoding process, not one of the settings in Transcoding was working, that was when I went to mpg files, those are already dvd ready assets no transcoding necessary.
Any Help would be greatly appreciated.
Thank you

Thank you for responding.
I am on system Windows XP
Service Pack 3
I7 Processor
2.8 GHz, 3 GB Ram
HDD
Using 103 GB
Free Space 828 GB
Encore Project:
Simple Menu with 2 navigation buttons linked to two assets on seperate timelines.
The Assets:
mpg file Duration 0:36:40 File size 1.6 GB
mpg file Duration 0:38:47 File Size 1.8 GB
I just imported the assets as timelines, there are no chapter markers for navigation nor no editing on the timelines, I just want to output to DVD and I'm getting "General Error" When I start to build.
file fits on 4.7 DVD
DVD Transcode Settings are at "Don't Transcode"
DVD Transcode Status are at "Don't Transcode"
Hope that covers it, thank you so much for your help

"General Error" when I export to quicktime movie .mov

I have no idea why all of a sudden FCE4 says "General Error" when I export using quicktime movie... If i use another option like mpeg4 or other it works fine. What could be a problem?
I have lots of memory.

I made the movie self contained and it started but then stops at 10%. This isnt anything complex just a few clips edited together w/ music. I just want to upload to youtube. I have no idea what the deal is!

Encounter "GENERAL ERROR" when rendering

What makes general error when try render certain section in the timeline and how to over come it or prevent it ?

It can be any section. In fact it occurred in my original project. In order not to spoil my original project, I started copying section by section and render it bit by bit. And I found out it can happen to any section. I discovered that there are certain parts when I add transition and render it, then the message "general error" will show. So I cannot put any transition on that part. And I have to undo it. As far as my scratch disk, I am using external hard disc 1 tb, but left only 82 gb.
Thks

Getting general error when saving site using "create PDF from"

I'm using Adobe Acrobat Professional 8.0.0 for Mac, trying to save websites. This started working fine, but I had to shut down in the middle of a site being saved. Now when I try to save a site using Web Capture/create PDF from I get a "general error, nothing was saved". What do I need to do, remove, replace, reinstall or whatever to get this feature working again?
Also can anyone tell me how to set the feature that saves web pages with the headers and footers showing date, time, URL, page title, etc. I often use the print feature (save to PDF) and up until a day or so ago it always saved with those headers and footers. Now they're missing, which is what prompted me to try saving entire sites, above. I remember setting these a long time ago and being able to choose what went on the left, right,header and footer, but I cannot find those settings now.
Thanks,
Michele

Well, after downloading Applejack, I am completely confused. I'm not sure I understand what will happen if I do any of these steps: see 3a.. "clean out all cache files including the Launch Services database and any cached User Pictures". What kinds of things will I lose? Can I choose only the Acrobat cache files? I don't want to have to spend hours or days resetting things as I'm in the middle of a project with a close deadline. I also don't really understand fully what will happen with all the other things they discuss. The instructions say (I just copied and pasted these):
3. Auto mode: You can let the script run through its tasks automatically by typing 'applejack auto'. If you want the machine to automatically restart at the end of its tasks, use 'applejack auto restart'. You can also tell the computer to shut down automatically at the end by using the command line 'applejack auto shutdown'.
3a. Deep Auto mode: If you want to let AppleJack clean out all cache files, including the Launch Services database and any cached User Pictures, use 'applejack AUTO' instead. Use this if you still have problems booting after running AppleJack already.
4. Interactive mode: To run through just one task, or to run the script manually, type 'applejack' and then choose tasks from the menu. Running the script in interactive mode has the benefit of giving you options for working with user level cache and preference files, not just the default system level caches and preferences. To select an option, type the highlighted number or letter associated with the action, and then hit return. Whenever you enter a choice in AppleJack, you will need to hit return for that choice to take effect.
4. Corrupted preference files are moved into a directory that will mirror the original preference directory, with (Corrupt) added to the directory name. For example, corrupt preferences files found in ~/Library/Preferences will be moved to ~/Library/Preferences (Corrupt). After running AppleJack, you'll probably want to take a look at them (and most likely throw out those folders). As of version 1.4.2, AppleJack now creates a copy of the directory tree inside the (Corrupt) folder so that if any files were deeply nested inside the original preference folder, they will be placed in an identical directory hierarchy in the new (Corrupt) folder. This way, if for any reason you would want to move a preference file back, you know where it should go.
6. AppleJack has a primitive logging mechanism. It writes a journal of most of its activity to /var/log/AppleJack.log. AppleJack will automatically reset the log the next time you run it, if the file should ever reach a size somewhat over 500k.

General error when trying to export as a QT movie

Everytime I try to export as a .mov from the timeline (FCP 4.1) I get a general error code. I can export as an .avi file, open in QT Pro and then to a .mov file.
I am having the same issue on two different machines, one is a Quicksilver and the other is a Gigabit Ethernet, same OS and version of Final Cut Pro.
Is there any preference I forgot to change, or got changed without my knowledge.
I need a little coaching here I am still new to the complexities of the programs.

I am exporting to my media drive which is the fourth partition of the master HD and is formated OS Extended (journaled).
By master HD do you mean the system drive? The one with your OS and all applications? And I assume that when you say media drive that you also capture to that partition?
Might not be the cause of your problem but that's about the worst setup you can have for capturing and playing media with FCP. The system drive has to run the OS, run the programs, capture and playback footage! That's a lot of work. And partitioning does not help in that respect... still just one physical drive, and some would say that partitioning slows thing down even more since the heads have to jump from partition to partition to perform various tasks.
If I've misread your post I apologize for going on, but if not, you should really consider adding another drive for capture.
rh

'general error' when trying to get clip from browser to viewer

I'm trying to put together a short instructional video (a kind of 'quick intro' on what a particular website is all about).
Some clips in the video consist of screen captures (made with iShowU) while others are 'live' from a firewire camcorder.
There's no problem with the camcorder clips. All going according to plan there.
However, *when I try to get the screen grab clips from the browser to the viewer (to mark in/out points, etc), I get a 'general error' message followed in quick succession by an 'out of memory' message*. (I have 8GB ram so I'm sure memory's not the issue.)
I can drag the screen grab clips from the browser directly to a sequence in the timeline, but not to the viewer.
Neither quitting FCP nor logging out (and back in again) fixes the problem. (BTW, I'm working with a PAL setup on the camera and am capturing in PAL dimensions in iShowU, if this has any relevance here.)
I'm tearing my hair out... Maybe it's something very simple that I'm doing wrong? *Any ideas on how I might get the screen grab clips from the browser to the viewer?*
TIA.
Hugh

Sounds like iShowU may be writing a less-than-valid QuickTime file.
If you can successfully drag one of these items into the timeline, I'd drag it in and then File->Export->QuickTime Movie... checking the Make Movie Self-Contained box. If this works and you have a lot of clips you might try dragging them all into a timeline and then saving them as one big movie. Sounds like they're not that long so such an approach shouldn't get you into FCP performance problems.
Another approach would be to open each movie in QuickTime and do a Save As... with the "Save as self-contained movie" option.
Either way these will probably write a MOV file that FCP will be happy with.
Good Luck!
-Joe

"General Error" when exporting unrendered clip?

I have .mov clips in my project that already have an alpha channel in them (format is Animation millions of colors +).
They're on the timeline in a sequence, with a single transition between them.
I want to export back to Animation Millions of Colors + in order to keep the alpha channel (this is for Flash video conversion).
The composite mode for the clips are set to normal, with straight alpha. I can see that the alpha is intact on the clips in the timline by temporarily placing an image on a layer under them.
I understand that you have to export without rendering in order to preserve the alpha channel.
However, when I try to export to ANY codec without rendering, I get a dialog that says only "General Error." Rendering will allow export, but of course the alpha channel is gone now.
I'm running System 10.4.10 with the QuickTime 7.3 upgrade installed, FCE 3.5.1. Did QT 7.3 break something?
Thanks in advance,
Steve

Tom,
Thanks for your reply. The problem isn't that I didn't use the right codec (I did, as I said in my original post). The problem is that I am not able to export an undrendered clip using any codec. All I get is the "General Error" message.
Thus no transparency in the exported file.
Also to clarify, I am not keying the source files to create transparency in FCE. The source files already have an alpha channel in them.
I have downgraded to QuickTime 7.2, so 7.3 was not the culprit. I have also run the usual system cleanup utilities like AppleJack, etc.
Thanks,
Steve

General Error When Clicking On Library Assets

I just installed the library assets
and now when I click on any item in the library I get a "General Error" dialog.
How do I fix this?
Thanks,
Don

Never mind, did an uninstall of Encore (had to uninstall After Effects too, seems they share some components), reinstalled them both and both are working well.
Don

General error when accessing blob from oracle

Hi
I have successfully uploaded and saved images into oracle(8.1.5) table DATA_TYPE(dtid number, iconname varchar2(30), icon blob). When I try to retrieve icon from the database, I get "javax.servlet.ServletException: General error" at:
PreparedStatement pstmt = myConnection.prepareStatement(mySQL);
My code looks like this:
imgModifyDataType.jsp
<%
ResultSet myResultSet = null;
Statement myStatement = null;
Connection myConnection = null;
Class.forName("sun.jdbc.odbc.JdbcOdbcDriver").newInstance();
myConnection = DriverManager.getConnection("Jdbc:Odbc:Te","te","te");
String iconName;
String pDTID = request.getParameter("dtid");
String mySQL = "Select iconname, icon from data_types where dtid=?";
//Following statement throws general error exception
PreparedStatement pstmt = myConnection.prepareStatement(mySQL);
pstmt.setString(1,pDTID);
myResultSet = pstmt.executeQuery();
iconName = myResultSet.getString("iconname");
myUpload.initialize(pageContext);
myUpload.downloadField(myResultSet,"icon","application/x-msdownload", iconName);
%>
One more thing. The error occurs only when I try to execute query retrieving blob data. The same set of statements works fine for simple text or numbers.
Please help

When you read a BLOB with ORACLE,
you have to lock the corresponding row.
This means that...
- the connection must not be in "AUTO COMMIT" mode
- you have to do a "SELECT ... FOR UPDATE"

"General Error" when moving older project to newer computer

I have a hobbie /"pet" project for my kids that I have been working on, mostly off, over the last couple of years. Have it up and operating on a 17" 10.4.7 system and wanted to move it to a 12" 10.4.7 for travelling ease. Everything for the project is on a portable 90G drive, and ran media manger just to be sure. But it all runs OK on the 17"-FC5 on both- when I boot the project on the 12" get the ubiquitouse "general error". Anybody have any idea where to start? Preference on the 12"? Just got a hold of FCP rescue5 but not quite sure what "backup" or "Trash" mean -but get a "settings are in place" message- SHOULD I TRASH AND RESTART THE PROJECT? THNX ALL
17" and 12" Mac OS X (10.4.7)

re: fcp rescue. backup takes your current preferences and backs them up. If your preferences get corrupted, you can restore them. But since it's the first time you're running fcp rescue, you need to just trash them. You will have to redo any customizing you have done. I guess you could do a backup then do a trash and if it doesn't fix the problem, you could do a restore. I usually just trash'em and redo em.
Post back if you can't solve the problem. This is just the first step. And post back if you solve it, so everyone will know how you fixed it.

General Error When Opening A Project in FCE

I have read many threads on this.
My Config: FCE HD 3.51 / Intel Duo iMac
When I opened the project (both from FCE and double click), it would not open and I received a General Error. My projects are saved in a folder called FCE Projects in my documents folder on my iMacs hard drive.
I am able to open from my Auto Save - I moved this file to my desktop and renamed as the project copy - now I can open the project again.
HOWEVER - when I move this project off my desktop back into my FCE projects folder, I get the same General Error again. Other projects from the same folder open fine.
Any ideas?

Try repairing permissions and re-boot.
Al

Receiving General Error when opening Project file in FCP 5.04

Hi to everyone.
I would need a little help. We have 4 Macs running (two G5 and two Laptops). All running with FCP Pro 5.04.
When I create a project on my G5 and open it with my laptop everything runs fine. When I make some edits/renders and save the project and try to open it again, I receive a General Error message.
But on the other two machines the file opens. I have used FCP rescue, trashed also manually the prefs, deleted on the G5 the Render files, made a PRAM zap, used Disk Utility, cleared the Wavecache etc. but no result. The Mediafiles are stored on a LACIE 500 GB. I do work this way since years and never had this before.
Does anybody have an idea ?Thanks in advance.
Zzz
G5 2 Ghz Dual Core and G4 Laptop Mac OS X (10.4.8) 4.5 Gig Ram, LA CIE 500 G

Hi everyone,
at first thanks for the replies. I tried already the New User account. It's not working and also the Lacie is fine. The problem is more complicating, I guess.
Basically it's funny that the problem starts, when I have already worked in the project. When I set up the project (load picture and sound files all standard formats, Uncompressed picture and Aiff sound) and save the project, it opens simply, when I work in the project, edit, render etc (pluggins are on both machines identicall) and save (after deleting the render files), my machine is the only one who gives General Error.
Funny is that I used FCP since years in the same setup (Desktop-laptop) and never had this. I already trashed even the trash -:)
So I guess that this problem is a really special one, perfect for all Mac Sherlocks to solve -:)
So if anyone has an idea....
Cheers Zolee

General Error when capturing

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