General Failure on 9360

I recently got myself a 9360 and I love the phone. I also upgraded the unit to 7.1.0.336 and it works great except one thing. I cannot seem to send or receive emails using my corporate account. The account uses BIS and I never really had problems with it when I was using my older 9300. When I migrated to the new phone using phone switch, the corporate email doesn't work anymore. Whenever I would send an email, a red X appears and it says General Failure. My Gmails work fine. I tried a number of batter pulls after I deleted and recreated the account on my phone and still nothing. I even tried resending the service books and still nothing. I even have full access to my BIS through my subscriber and recreated my email there and still nothing. I'm considering doing a wipe but that's a little harsh. Any ideas? I don't know what to do, actually. Please help me!
Solved!
Go to Solution.

Please ensure that the old email that is not working is deleted before you run the email set up to re set the same email. It is the only way to have it reconfigured to the device. The settings and information needed by the email set up may vary depending on the company's email settings. You may also try contacting your IT or another person in your office who has done this before..
Ron
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         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:697)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:373)
         at java.lang.Thread.run(Thread.java:568)
    </MSG_TEXT>
    </PAYLOAD>
    </MESSAGE>
    Please share your idea/comments.
    I appreciate your help.
    Regards,
    Rama K

  • AIP-51083:  General failure creating S/MIME digital signature

    I want to do a test my B2B server whether it can sent B2B with certification request, so first I config
    my wallet file is ewallet.p12, not txt file, so I locate wallet location in tip.properties:
    oracle.tip.adapter.b2b.WalletLocation = file:D:\\EAIB2B\\B2BServer\\ip\\config
    and then in the B2B config console change the wallet password.
    I find such error log as below when I sent B2B request, it expose AIP-51083: General failure creating S/MIME digital signature: java.lang.NullPointerException
    Description: General failure creating S/MIME digital signature
    StackTrace:
    Error -: AIP-51083: General failure creating S/MIME digital signature: java.lang.NullPointerException
    at oracle.tip.adapter.b2b.packaging.SmimeSecureMessaging.sign(SmimeSecureMessaging.java:1083)
    at oracle.tip.adapter.b2b.packaging.MimePackaging.createSignatureMimeBodyPart(MimePackaging.java:480)
    at oracle.tip.adapter.b2b.packaging.MimePackaging.createMultipartMessage(MimePackaging.java:934)
    at oracle.tip.adapter.b2b.packaging.MimePackaging.doPack(MimePackaging.java:1132)
    at oracle.tip.adapter.b2b.packaging.MimePackaging.pack(MimePackaging.java:3172)
    at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequestPostColab(Request.java:1685)
    at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequest(Request.java:976)
    at oracle.tip.adapter.b2b.engine.Engine.processOutgoingMessage(Engine.java:1167)
    at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:833)
    at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:400)
    at java.lang.Thread.run(Thread.java:534)
    Caused by: java.lang.NullPointerException
    at oracle.tip.adapter.b2b.packaging.SmimeSecureMessaging.sign(SmimeSecureMessaging.java:990)
    ... 10 more

    Hi,
    Please refer -
    AS2 error: IP-51083:  General failure creating S/MIME digital signature
    Place your wallet at default wallet location - Midtier_Home/Apache/Apache/conf/ssl.wlt/default and mention this location in your tip.properties file.
    Regards,
    Anuj
    Edited by: Anuj Dwivedi on Jun 28, 2009 7:33 PM

  • No internet access, ping general failure, no IP address after SOFTWARE updates to Windows 7 on 15th April,2015

    Hi ,
    I using windows 7 Home premium, and OS got updated yesterday night.
    Then on wards, i am unable to access internet and while pinging, its giving "General Failure".
    Why its happened? Is something wrong in the latest Windows 7 update?
    How to resolve the issue?
    Regards,
    Vijay
    vijai_aalla

    Hi Vijai_aala,
    Are there any error messages recorded in the Event Viewer ?
    Event Viewer \Windows Logs \Application ,System ,Setup
    Please also check the update history for any failed update.
    We can take the folowing steps to have a troubleshoot :
    1.Reinstall the network adapter driver from the device manager .It is recommended to download the driver from the manufacturer website.
    2.Run the built-in troubleshoot to have a check .
    Control Panel\All Control Panel Items\Troubleshooting\Network and Internet\Network Adapter,Internet Connections
    3.Run the following command line to reset the TCP/IP stack.
    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    Reboot
    4.If the issue persists,perform a system restore to recover the machine to a previous point .(Search system restore directly)
    Best regards
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • I click a URL, General Failure, the system cannot find the file specified, then the site comes up.

    If there is a URL on a site to go to for more information. When I click to go there, a window comes up with: General Failure, (repeats the site address) and says - The system cannot find the file specified.
    Then the address I clicked on comes up after that window.

    I tried opening Firefox before clicking on links in e-mail. and it works without that General Failure popping up.
    Why should I need to open Firefox before my e-mail to stop a very annoying process? I never had this problem until I upgraded to Firefox 4.
    Boy how I wish I could go back to the old Firefox because it was so much easier to use. Sometimes progress is not good!!!
    I hope there is something that can be done to correct this problem.
    Thanks for your response.

  • I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a General Failure box stating 'The system cannot find the file specified' yet it still goes to the specified page. Any ideas on how to resolve this

    I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a box stating
    General Failure. The URL was "http:// etc etc".The system cannot find the file specified.
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    I am having the exact same problem with Windows 7 Professional. Out of the blue, this issue just started a few months ago when running my monthly Windows Backup where I have used a USB drive for the last 3 years, and never ever had this issue before. Most
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    "Restore" functions, not the
    "Backup" itself. I have 3 folders being skipped during the backup.
    So I went and changed the Backup from "let Microsoft choose files, directories, etc" to "Let me choose". I included the files and folders that were being skipped, and ran the "Backup" again, and got the same error message,
    but the files that were skipped the first time were "Backed up" finally. This issue is somehow related to my "Libraries"?
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    Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\My Audio Books\Audio Book CD Label-Cover Art. Error:(The system cannot find the path specified. (0x80070003))
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    Did a "checkdisk" - no problems. Ran a program to fix registry - no problems. All updates up to date. I guess I could eliminate these folders from the Backup folders in the
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  • AIP-51083:  General failure creating S/MIME digital signature: java.lang.Nu

    Hi All,
    While sending an 850 document to supplier, I am getting below error, Could any one give some idea how to resolve this.
    Regards
    Machine Info: (usmtnz-dinfwi12.dev.emrsn.org)
    Description: General failure creating S/MIME digital signature
    StackTrace:
    Error -: AIP-51083: General failure creating S/MIME digital signature: Error -: AIP-51083: General failure creating S/MIME digital signature: java.lang.NullPointerException
         at oracle.tip.adapter.b2b.packaging.mime.MimePackaging.createSignedMimeBodyPart(MimePackaging.java:468)
         at oracle.tip.adapter.b2b.packaging.mime.MimePackaging.applySecurity(MimePackaging.java:1807)
         at oracle.tip.adapter.b2b.packaging.mime.MimePackaging.createMimeMessage(MimePackaging.java:296)
         at oracle.tip.adapter.b2b.packaging.mime.MimePackaging.pack(MimePackaging.java:121)
         at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequestPostColab(Request.java:1685)
         at oracle.tip.adapter.b2b.msgproc.Request.outgoingRequest(Request.java:976)
         at oracle.tip.adapter.b2b.engine.Engine.processOutgoingMessage(Engine.java:1167)
         at oracle.tip.adapter.b2b.transport.AppInterfaceListener.onMessage(AppInterfaceListener.java:141)
         at oracle.tip.transport.basic.FileSourceMonitor.processMessages(FileSourceMonitor.java:903)
         at oracle.tip.transport.basic.FileSourceMonitor.run(FileSourceMonitor.java:317)
    Caused by: Error -: AIP-51083: General failure creating S/MIME digital signature: java.lang.NullPointerException
         at oracle.tip.adapter.b2b.packaging.SmimeSecureMessaging.sign(SmimeSecureMessaging.java:1083)
         at oracle.tip.adapter.b2b.packaging.mime.MimePackaging.createSignedMimeBodyPart(MimePackaging.java:426)
         ... 9 more
    Caused by: java.lang.NullPointerException
         at oracle.tip.adapter.b2b.packaging.SmimeSecureMessaging.sign(SmimeSecureMessaging.java:990)
         ... 10 more

    Please refer to below forum Thread :
    AS2 error: IP-51083:  General failure creating S/MIME digital signature
    AS2 error: IP-51083:  General failure creating S/MIME digital signature
    If issue still exist, Please post the detail log in debug mode for further analysis.
    Rgds,
    Nitesh Jain

  • When i click on a web link in an email, i receive a "general failure" message reading "an error occured in sending the command to the application". this has only started since my upgrade to 5.0

    i have an HP Pavilion with Windows 7, Outlook 2007 and Firefox 5.0. since my upgrade to 5.0, i receive the following error message when clicking on a url in an email. message reads:
    General failure. The URL was: [here it repeats the URL]. An error occurred in sending the command to the application.
    what is the cause? what can be done to correct?
    thanks in advance.

    I have the same problem after updating to 6.0.2 on Win 7 Pro SP1. Did not have any problems prior to upgrade to 6.0.2. (setting IE as default browser - yuk - allows links to be clicked with no problem)

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