General Printer Error HP Photosmart B8550

The printer thinks it is printing because the control panel says it is printing, but it is NOT.  The print cartridge carrier does NOT move when the top door is opened.  It will move manually.  The printer makes a whining sound but does not appear to go through all the preparation steps prior to printing.  Auny suggestions?  I have checked, cleaned, & reset everything.

Its a hardware issue...call HP for possible replacement.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Similar Messages

  • General printer error ox61011beb on HP Photosmart HP C309n

    I have an HP PHotosmart C309n connected to a pc running Windows 7.  It's also used on a Windows XP system through a wireless network.
    Error Message: General Printer Error - Ox61011beb - refer to printer documentation
    No changes made to the system - just got through printing 3 pictures.  Opened the media tray to insert more paper and got this error message.
    I tried the reset (via HP support) - tried uninstalling and reinstalling cartridges - still getting error

    Hi there,
    I understand you're getting an error code on your Photosmart C309n printer. I'm sorry to hear this has been happening but I will certainly do my best to assist you!
    I am assuming that you have a Photosmart C309n with the error of 0x61011beb as you did not change the title, so if you have a different printer or a different error please post back with that.
    I would recommend that you follow this Carriage Jam document as that is what the error code you're receiving is indicating. If that doesn't resolve the issue, please also plug the printer directly to a wall outlet to ensure the printer is getting all the power it needs to function properly.
    Hope this helps, have a great day!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Photosmart 7520 General printer error 0x610000f6

    i am attempting to print and turn on the printer...it goes through a warm up and then the cartridge holder slides back and forth, making mechanical noise slike it is mis aligned and then  it gives me a General Printer error 0x610000f6 , Refer to printer documentation, Touch OK to continue.  I have tried removing the cartridges (before this...when I opened the top, the cartridge holder would move to the center, that no longer happens and i have to do it manually). it goes through the same process after i push ok...it will nto print and will nto correct itself.  i have tried unplugging it and waiting 60 seconds as well.  Nothing is working.  there is no paper jam.

    Welcome to the HP Community , I saw your post about your Photosmart 7520 making noises and how the carriage will no longer slide properly, and wanted to reach out. By your description it seems like there could be a carriage jam in the unit. Please try the steps from the guide I posted for you below to see if they can help resolve the jam. If the issues continues, consider contacting HP to see about a replacement printer or trade in. I will leave their info for you below too! A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series  Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone number
     Case number and phone number appear.  Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

  • General Printer Error 0x6100004c

    I cannot print from my HP Photosmart Premium C410 printer.  I continually find the error message:  General Printer Error
    0x6100004c and it says to refer to Printer Documentation.
    THIS error message is NOT in my Printer Documentation.
    I cannot figure out WHAT is wrong, WHY it won't print, and NO information regarding this error message.
    This is a NEW printer -- what is wrong???
    Thank you,
    Carol Pinkey

    This article should help resolve the error you are getting:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03081973&cc=us&dlc=en&lc=en
    Give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • General Printer Error - Printer model C309g

    HP Photosmart Premium
     - Model C309g
    How do I fix General Printer Error 0x61011bec

    Hi dr_colt,
    Some solutions to fix this error, here:
    http://fix-your-printer.blogspot.com/2011/02/error-0x61011beb-on-hp-officejet-and.html
    Good luck !

  • General Printer Error 0x6101bef

    So I'm trying to print on a CD which I've done dozens of times before.  I've got an HP Photosmart C309a.  When I stick the CD into the right printer slot in the carrier (yes, the correct side of the carrier) I get "General Printer Error 0x6101bef".  Does anyone know what this means? I've searched using Bing and Google and I've searched through the printer manual but no joy.
    Note to HP and software developers everywhere: Numerical error messages suck.  Undocumented numerical error messages suck harder.

    After rebooting the computer and power cycling the printer, the problem seems to have gone away for me.  There still doesn't seem to be information about what that particular error means.

  • GENERAL PRINTER ERROR 0X6100000E

    Hi.  I am using an HP Photosmart Premium C309g-m wirelessly on 32-bit windows 7 home premium.  I am constantly getting the following error and am unable to print or anything.
    !General Printer Error
    0x6100000e
    Refer to Printer Documentation
    Touch OK to Continue
    This error is on the printer lcd.  My computer also shows an error from HP Solution Center similar to this when trying to print.
    I have searched and searched for an answer but can not find one here or on the internet.  I have troubleshooted by removing all printer cartridges and reinstalling.  I have "reset" the printer by unplugging it for several hours.  Nothing seems to work.  Only a minute or two after I try whatever troubleshooting method, the error re-appears.
    Any ideas at all?

    Hi try this link if these steps fails the printer needs to be replaced
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&dlc=en&lc=en&product=3793676&tmp...

  • How to fix general printer error OX6100004a

    I tried everthing I still come up with general printer error OX6100004a on printer hp photosmart premium 309a

    First, try a printer reset - turn off, unplug power from the back of the printer, wait 30 seconds, plug in and turn on.
    Next, try to re-seat the printheads.  Take out the ink tanks.  Using the gray lever on the right side of the carriage, re-seat the printhead assembly.  Re-assemble and test again.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp 6500 (all-in-one) "General Printing Error (Ox610000f6)" displayed after first use!

    I unpacked my new hp 6500 All-in-One (wireless) today. I was receiving my first fax on the hp 6500 when it stopped printing midway and started to display "ERROR. General Printer Error (Ox610000f6). Refer to printer documentation." I have turned it off and unplugged it many times. It does not work at all. Error message has been displayed all day. This is ridiculous. If I can't resolve this tomorrow it's going back to the store and I'm getting another brand.
    There is also NO reference for the error code. Weak. 
    Message Edited by marie14 on 07-12-2009 10:37 PM

    The original poster just acquired their printer.  In this case, the solution was to simply replace it as it was still under warranty.
    The error code indicates an internal detected logic fault.  These fall into two classes:  transient events and faults do to failed HW.  Transient events are often solved by simply power cycling the printer after disconnecting all I/O.  Permanent faults are typically not repairable by the user.
    I understand your frustration.  If the printer is still under warranty, then simply ask H-P to replace it.
    Other solutions are to reset the printer's NVRAM.  For those with an Officejet 6500, the reset method is to press and hold the * and 6 keys while plugging in power and then continue to hold for another 10 seconds.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Will not print, show error (0x61011beb) General Printer Error.

    I have had this printer since 2009 and have been very happy with it.  I am currently having an error show of (0x61011beb) General Printer Error with instructions to look in the Printer Documentation.  I am not finding anything that helps.  Any suggestions would be appreciated.

    Hello , and welcome to the HP Forums, I hope you enjoy your experience! I see you're having 0x errors.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
    How Do I Find My Model Number or Product Number?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Also, do you have the same errors when you try to make a copy? Good luck and please let me know what you find. Thank you for posting on the HP Forums!

  • General printer error 0x610000f6

    I have gone through a number of steps and I still get general printer error 0x610000f6.  Any suggestions?

    Hi,
    Step no# 1
    clink on the web link below
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03081973
    let me now the printer name,
    Regard
    Vini

  • General printer error 61011 beb

    can not clear the error message

    Hi there,
    I understand you're getting a general printer error that you are unable to clear. I will certainly do my best to help you out with this.
    To help you better I just have a few questions to get a better picture.
    Which printer is it you are working with?
    Is the printer plugged directly to a wall outlet?
    Did you get any other errors prior to this error?
    Once I have these answers, I should be able to help you better!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • "General printing Error"

    this printe has is just over a year old it started printed very faded pictures at first I bought new ink and it did not help the picture quality at all then maybe a month or so later it wont print anything at all it keeps saying general printing error I have used the hp support assistant and nothing is working 

    Hi SuperMotte,
    I understand that you are getting an error message on the front panel of your HP C410 printer. I would like you to go ahead and start troubleshooting An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...You will notice in this document you are required to remove your printhead, please be very careful as you do not want to scratch any of the contacts.
    I will watch for your reply, let me know if this was helpful or if you require more assistance.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • General Printer Error 0x61011bec

    Hi,
    I suddenly got an error  yesterday on my printer as a fax was coming in. The first error message I got was 0x610000e, and then the error message changed to 0x61011bec and has been the same since yesterday afternoon. I've tried troubleshooting, and did the following:
    http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00489814
    to no avail. I cannot try the next option to update firmware -- even if I hit ok on the control panel, the message automatically reappears and I cannot get into the setup options to check the firmware. I did download a patch onto my computer this morning; I don't think it did anything. I can't even try the option to remove the printhead and ink cartridges again  -- the printhead is now stuck all the way to the right so I can't get to it. Does anyone have any suggestions? I've tried going to this option:
    My printer uses ink cartridges 564, 655, 364, 178, 862, or 920.
    Click here to resolve the '0x...' and 'Ink System Failure' error message for your cartridges
    however, once I click on the link, none of the options include the Error message that I'm getting.
    My Mac OS is 10.9.5.
    I  shut down the power from the power button and waited about a minute to start the printer back up, and have also taken the power cord out from the back. Neither of those have produced any results either.  My printer is connected to my computer via the wireless network.  I've checked for paper jams and haven't found any.
    Thanks in advance.
    Joanne

    Hi @jojod10175,
    Welcome to the HP Forums!
    I noticed that you are getting the error General Printer Error 0x61011bec with your HP Officejet 6500, and I am happy to help!
    The error code stands for a Carriage Jam error, I would recommend to go through this guide, A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series, as it begins with 0x6...
    If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this clears things up for you!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • General printer error 61000f6 message

    HP Office Jet 6500 Model E709a. Received "general printer error 61000f6" message which continued after I cleared paper jam. Printer will not operate.

    0070HMSS:
    Thanks so much for the response back, however, I have one additional problem to accomplish the solution to my problem and reset the product:  I can't remove the ink cartridges because the cartridge mechanism wants to go left to right, but does not. It makes a double clicking noise and then nothing.  I've also went through the steps to move the ink cartridge mechanism, left to right, to check for any paper jammed/stuck, there wasn't any and manually the cartridge does move with ease. I made sure to follow all the steps outlined on the HP help site to accomplish that.  One additional point:  when I did move the ink cartridge mechanism to the left, I noticed on the right side of the slide bar the ink cartridge mechanism slides on, there is a lot of ink that appears to have leaked out.  Could the connections be gunked up to the degree that the printer software is compromised?  This is what the readout says:
    General Printer Error (Not ink error)
    0x610000f6
    Refer to Printer Documentation
    Press OK to continue
    When I press OK the readout is "Now printing", it wants to go through the motions (ink cartridge mechanism sounds like it wants to go left to right), but nothing happens but the double clicking sound.  Then the screen goes back to General Error message.  Should I try reseting the printer as outlined on the page you gave but without removing the cartridges?
    Again, thank you so much!!

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