General printer failure 8315:5218

Question

Hi,
When one of the user is trying to print from Adobe pageMaker 7.01a, it does not print and gives the below error message
An error occured while printing
General printer failure
8315:5218
It works fine when try to use the same printer from other applications like Word etc. Reinstalling also did not help.
Can somebody please help with this issue?
Thank You

Answer 1

Tried below things on users system. But no success.
Print the same file to a different printer
Copied the same file to a local folder and sent to print
Created a new file and sent to print it to different printers
Also ran Repair installation
But none of this worked. The PageMaker does not print to any printer. And gives the same error
Although I installed Acrobat on the system and can print it using Adobe PDF printer to a PDF file.
Is it a PS printer? No
Are you printing to FILE: ?
          I do not know how FILE: is related to this. But I opened "Printers and Faxes" window. Select File --> Server Properties. In the "Ports" tab could see an entry for FILE: Do not know how it is related with Adobe Pagemaker
Are you using the Export… AdobePDF… macro? No
Create a new PM publication, with just a square of black on it - does that print OK? No, it gives the same error
It could be a permissions issue - are all the files on a local drive, usually C:, and not a server or flash drive? I copied file on local folder as c:\data\. But still the same error message.
What if you remove all the images- does it print OK? I created a new publication with only text in it and tried printing it. But same message.
Are you using any non-standard fonts? No
I will also carry out a diagnostic recomposition as per your reply and follow instructions from troubleshooting page. Will update again if it worked or not.