General problems with BT Vision's current approach...

Firstly, in case anyone doesn't know where I'm coming from, I really enjoy the BT Vision service. I've got just the TV Package and I think that represents fantastic VFM. But it's not without (some serious) niggles, most of which I think BT need to take the time to think about because they should be within their power to correct and unresolved they will put some folk off the service and they'll go elsewhere.
Limitated library availability. The "Box Sets" are great from old stuff like Buffy to new True Blood and Lost. But it's frustrating that you can't keep them on the servers permanently. It's simply not good enough to be told that you have until a certain date to watch an entire series. Also, the WB approach of drip feeding VOD to me just takes away the whole On Demand point of VOD. And it's frustrating to have gaps, where you have series 3 and 4 but not 1 and 2. You have new customers joining all the time, and it's frustrating to not start from the start, especially when you see the new stuff time out and disappear.
Get the information right and the episodes in the correct order with no gaps. Time and time again this has been wrong and there's no excuse for it. It really spoils things. Get it right.
Finding the content. It's all over the place, and takes many selections to navigate your way back to a series you're watching (and often the route changes). I'd like to see a configurable favourites menu, preferably with some way of ticking off the episodes that you've watched. Also, it would be very handy if you numbered the episodes so that they appear in the correct order in the search menu, this means numbering the single digit episodes as 01, 02 so that the search doesn't present you with 1, 10, 11, ..., 2, 20, ...
I understand that the first issue is a problem. You have contract deals with the media owner and you have limitations on storage space. But you need to think long and hard about what it is that you're trying to provide to your customers. There are surely some series that you know (and can check) will always pull an audience (Lost, Desperate Housewives, Friends, Doctor Who) so you should consider having these permanently available. I was compelled to watch several series (Lost, Buffy) faster than I wanted to because it was going away. Unfortunately I've kept up the pace and now I've watched all of Buffy and I'm eager for more and considering going out and buying the box set and then being able to enjoy it at the pace I want to. Maybe that's what the media owner would like to happen, but it leaves me struggling to justify having BT Vision as well.

I agree with you about the way series' are added. A while back I started watching 'Charley Boorman - By Any Means. BT put up the first 3 episodes but as yet haven't put up any more, leaving viewers wondering about his return journey from Australia.

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    Not a webOS device. Moved to Wireless Providers.
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
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