General setting restrictions is grey what is mean

My iTunes application not reacted of any touching the picture not changed but another like iBook app store work perfect I try change status of restriction application but all this menu appears in grey color what my problem

Have you tried closing the iTunes app completely and seeing if it works when you re-open it ? From the home screen (i.e. not with iTunes 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iTunes app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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