Generate topics from a linked Word document failes

RH 9: Every time I try to generate topics from a linked Word document, RH failes and has to be shut. How do I solve this problem? or is this a bug in the application?

There is no Conversion Settings screen.  Here are the steps I took:
1. Created a new RH9 project.  
2. Right-clicked in the Project Manager and selected "Link | Word Document."  (The message "scanning" appeared and then the MS Word document I selected appeared as an MSWord doc in the project folder.)
3. Once all editing was finalized, I right-clicked on the MSWord doc in the Project Manager and selected "Update."
There was no Conversion Settings screen.  The MSWord doc now appeared as a single HTML topic in Project Manager.

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