Generating TTS Crashes Captivate 7

I'm working with another developer and she is having trouble generating TTS. Every time she tries, Captivate crashes. She has uninstalled and reinstalled Captivate per Adobe's recommendation. Nothing seems to fix the problem.  The thing is, she can send me the cptx file she created, and I can generate the TTS with no trouble at all. This indicates to me that it isn't something in the way she has written and/or copied the slide notes, but rather something with how Captivate is installed.
Has anyone run into this issue? It's a real problem, and it delaying a lot of our projects.
Any help would be appreciated!
Thanks.

I'm having the same issue. Seems like there's no pattern as I've tried numerous differences and can't isolate problem since I can get it to work once in a while and think I've figured it out, only to find the next slide crashes it again. When it does crash I get nothing but desktop in a split second; no progress window with a 33% complete bar. Nada.
Here's what I have:
Mac OSX Mavericks
Captivate 7.0.1.237
Using Bridgette
Here's what I've tried:
Did a search and replace in PPT before import to omit special characters including swithching out "@" for " at ".
Tried generating audio one slide at a time rather than batching it with Speech Managment trying to isolate the bad text
Tried saving PowerPoint file as PPT instead of PPTX since I saw it converts it on the import. Worked once, but likely coincidence.
Removed imported text from slide; Copied text from Notes field in PPT to Text Wrangler and then to CpWorked once, but likely coincidence.
Renamed Preferences folder and restarted Cp to build new
Ran the CleanPreferencesMac in the Utils folder.
I'm no further along...

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