Generating WebHelp with RH 7

When I update just a few topics in my RH 7 HTML projects, like with simple typo corrections, do I have to regenerate the entire WebHelp and re-publish all files?

LOL, okay sure
I was thinking in terms of using the Publish function built into RoboHelp. By default, until you change it, only changed content is republished.
Are you going to get in trouble with Darth Sidious? Using Flare and hanging out here in the RoboHelp place?
Cheers... Rick
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Similar Messages

Generating Webhelp with Robohelp10 which operates correctly in IE10

Webhelp generated with Robohelp10 has a defect when opened in IE10. The Search fields do not enable topics to be visualized.
I have tried the recommended changes to enable Searches to operate, but they result in blank pages all-round when launching the Webhelp in Internet Explorer 10.
The files that I have replaced in the Webhelp folder are: whtbar.js and whskin_frmset01.htm.

I installed the patch and scrupulously applied the hotfixes.
Having restarted and launched Robohelp afresh, my catastrophic fantasy has now been realized. When I generate WebHelp the Start Page is missing!
So now I am unable to output functioning Webhelp.
Any clues!
Miles Dempster

Webhelp forcefully generating files with lowercase filepath

Hi,
I have a list of APIs in the TOC that has the folder names in Sentence case;
The TOC is somewhat like this:
~~~~~~~~~~~~~~~~~~~~~~~~~
-Product APIs
---xyz
------API documentation
---------foo
------------foo API1
------------foo API2
------------foo API2
------Webservices API documentation
---------Foo
------------FooAPI1
------------FooAPI2
------------FooAPI2
~~~~~~~~~~~~~~~~~~~~~~~~~
The path to an API in Foo in the auto-generated files, such as in whdata, should be: /product_apis/xyz/webservices/Foo.
However, the path in the the auto-generated files changes to /product_apis/xyz/webservices/foo/
(note 'Foo' changes to 'foo')
Since Linux is case-sensitive, these API links do not work in Linux.
I have replaced all such instances by using a search and replace tool.
But this is only temporary.
How do I make sure the files maintain the correct case of the filepath or foldernames
Thanks and regards,
PT

Okay, got it.
Thanks Rick!!
I could figure out why the links are breaking by knowing that the filapaths are being generated in all lowercase; I got to know about this by examining the auto-generated files. That's about it.
Thanks again
On Wed, 28 Sep 2011 22:02:50 +0530 wrote
    Re: Webhelp forcefully generating files with lowercase filepath
    created by Captiv8r in WebHelp - View the full discussion
Hello again In RoboHelp 7 if you examine the properties of your Single Source Layout recipe, look near the top of the first page of the dialog. There is where you see the option for lower case file names. http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-3942922-84647/318-346/tmp1.PNG Actually, this option is intended to PREVENT things from going haywire when you publish. When it's enabled, the process of generating WebHelp ensures all file names are lower case. But it also ensures all links are amended to lower case so it will prevent broken links from occurring. I'm confused as to your mention of what's inside the whdata, whgdata and whxdata files. These are auto generated by RoboHelp and there should never be a need to muck about with any of them. If you are, perhaps that's part of the issue? Cheers... Rick http://www.robowizard.com/pc.gif Helpful and Handy LinksRoboHelp Wish Form/Bug Reporting FormBegin learning RoboHelp HTML 7, 8 or 9 within
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Search doesn't work in generated WebHelp

I am using RoboHelp10 as part of TCS4.
If I generate Microsoft HTML Help, the .chm file produced has perfect search capability. However, if I generate WebHelp, no matter what I search for, nothing is found. (Obviously I'm searching for words which I know exist. Even a search for "the" results in the usual "No topics found".)
I don't think it should matter at all, given that HTML Help has a working search, but my project has been created from DITA using DITA2Go. I then import the .hhp file into RoboHelp and generate. The reason for going through DITA2Go rather than processing my ditamap directly in RoboHelp is that the .xml files contain context-sensitive help elements which are ignored by RoboHelp when processing the ditamap. Everything works great with this method except that search isn't working.
I would be very grateful for any suggestions about what could be going wrong here.
Thank you in advance!
Heather

Well, I guess I'll reply to let everyone know that this has not been resolved, but I have found a different and better methodology. I have been able to import my ditamap directly into RoboHelp which uses the DITA Open Toolkit in the background. The reason I didn't do that before was that I needed access to my context-sensitive help elements. I have since discovered that I can create an alias text file myself instead of relying on DITA2Go to create it for me. It's a pain to create, but once it's done I can reuse it everytime I import my ditamap into RH by copying it into the project folder. I can then continue using RH as usual and the CSH works from our application.
So in summary - I don't know why search wasn't created before. However, if you want CSH using DITA and RH, there is another option.

RH7 Error: Failed to read from log... Failed to generate WebHelp Pro

Installed RH9 trial on Windows XP PC. Then, generated an existing project using RH7 to a new C: drive directory location on the PC using the same name. Renamed the project files in that C:drive directory to a test name and opened the project's .xpj file in RH9. It converted cleanly.
Now, when I go to generate the RH7 original project from the original server directory, I receive:
Error: Failed to read from log (file name) .log.... Internal error encountered, Failed to generate WebHelp Pro.
Does the log file keep track of the previous generation (time stamp,etc), since this RH7 generation has a skip in it for the one generated to the C:drive? I've compared the log files from each run (.txt files) and don't see a difference. I even copied the log file from the C:drive run to the Server directory. No luck. Any ideas?

Hi John,
Thanks for the prompt response. I am trying to evaluate RH9 / RH Server 9.
When I generate RH7 projects, I’ve always put the server (RH7 Server) directory reference in the ‘Output Folder and Start Page’ field. This directory reference is where the compiled output ends up right? In my case, it’s in that field as:
PBSrobohelp\D$\RoboHelp <file:///
PBSrobohelp\D$\RoboHelp> Web Files\PBS Unit Processes Manual. I’m not aware of a C:Drive local copy of the files. Doesn’t it go out to the server output for the .log file in question?
For the test, I took an existing project in RH7 and replaced this server reference with a C:Drive local hard drive directory reference and ran the output to it. Then I went to the C:Drive directory and changed the project name, because there doesn’t appear to be a way to do a ‘save as’ on a project – RH7 wants to keep that name badly. I then, shutdown RH7 and started RH9. I opened the .xpj file from the new test project copy. It recognized that it was from an older release and it converted the test copy to RH9. It converted cleanly with about 2 inconsequential document warnings but did not create a TOC. I looked it over and saved it in RH9 – it was already my test name.
The original RH7 project opens fine in RH7 and the Test RH9 project opens fine in RH9. So I think I have a good test copy. It’s just that when I point the RH7 original to the Server Output folder (which has its files) it gets the error on generation.
We are evaluating RH Server 9 but I haven’t attempted to publish anything to it yet. I’ve stayed purely on my desktop.
Hope this clears it up.
Jim
Jim Dages
Business Professional Technician III
University of Colorado, Payroll & Benefit Services
1800 Grant St, Suite 400
Denver, CO 80203
t. 303-860-4230
f. 303-860-4299
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Generated WebHelp output folder contains \!ScreenLayout!\ folder

I'm running TCS4 and just played around with creating WebHelp with RH10. In both my project and the sample Salesbuilder project, I find that there's a \!ScreenLayout!\ folder with only a mobile.css file in each sub-folder. I could understand this if I was generating Multiscreen HTML5 output, but I'm not - WebHelp was set to be the default layout in both cases. So 2 questions - first, why is it getting put in there, and second, can I safely get rid of it? My help only gets packaged with our software and installed on clients' LAN servers, never a Webserver. You can't run the software off a mobile phone, so trying to access it that way won't ever come into play.

@Jeff
This is the previous question to yours.
http://forums.adobe.com/message/5039657#5039657
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Generate fails with Mark of the Web

Warning new Rh user
With that disclaimer out of the way maybe someone can help me
figure out this problem. It isn't critical. I am actually running a
trial version of Rh7 on an offline laptop and using a tutorial
document to try and learn the tool.
The laptop is using IE7. One of the scenarios is to generate
WebHelp SSL with and without the 'mark of the web' setting.
When the setting is unchecked I receive the warning about
scripts and ActiveX, but my Help content is displayed and I can
navigate through it.
However when I check the 'mark of the web' option and
generate my SSL even though the warning no longer is displayed I
only see my default topic and no other content. The tabs (Content,
Index, Search) display but do not have any content or function. I'd
appreciate any help or guidance.

Well Peter the result is the same (no content) but I do
receive a different message stating my security setting do not
allow websites to use ActiveX controls installed on this computer.
I guess I can go back and talk to my MIS folks.
Thanks

RH9 Crashing When Generating WebHelp - MAJOR Help Needed

Hello,
Our software release date is next Thursday, August 18th, so I'm a bit panicky. What's happening has never happened before. Every time I try to generate WebHelp, RH9 crashes while "Updating Files". There are two of us working on the project...maybe something has gotten messed up? Can anyone tell me what I should check, or what I should do? Below is a screenshot of the error, as well as the error report itself.
In the above screenshot, you can see the Output View at the bottom of the window, and the crash happens during "Updating files..." Does anyone know what this means? I REALLY need help. If I can't get this figured out, we're in major trouble - possibly no Help released for our product. A trillion thanks in advance for anyone who can help.
Below is the contents of the error report
Message was edited by Peter Grainge - The text posted has been removed as it was over 100 pages long and made the thread very difficult for forum supporters to assist. I have deleted it and put the text into a text file that is attached.

Can we start with some questions to see what is going on here.
Has this project ever compiled correctly, either in RH9 or another version?
Is this a new installation of RH9?
Can you generate any RH project. Try generating one of the supplied dummy projects (e.g. SalesBuilder)?
Can you generate any other output formats from this project (e.g. CHM)?
Have you tried creating a new WebHelp SSL?
If none of this works, perhaps you can post some more details of what exactly has changed since the last successful generation.
The RoboColum(n)
@robocolumn
Colum McAndrew

Images embedded in styles no longer show in generated webhelp

I am using RoboHelp HTML Version 8 and generating webhelp for interent explorer/firefox.
Before christmas when i compiled my project everything looked fine when i reviewed the outcome. However, since coming back in january and compiling my help again, things seems to have gone awry with how the help looks once compiled. I have noticed a couple of issues:
1. There are a number of images that are embedded in the certain styles (and references in my css file) in the project. However, these images now don't show and they have been replaced by bullet points.
2. I use a horizontal line as a placeholder to split up the page - this line is now a lot thicker than it looked before.
The strange thing is that the help topics look exaclty the same in RoboHelp and the preview so i'm not sure what has gone wrong here. I suspect it is an issue with my css file, but i compared the generated file with one i generated last month and they were exactly the same!
Below are two pictures, the first one displaying how the topic looks in RoboHelp preview (this is how it looked when i compiled it last month) and the second one displaying the compiled output in internet explorer:
Any advice would be much appreciated as given the prevalence of these images it would take me a significant amount of time to manually change every instance.

Hi,
I also noticed this problem. What I accidently discovered
that worked for me, is that as long as the characters in the path
were all together with "no spaces," everything worked fine. I used
underscores to connect words. I sell on eBay as well as designing
web sites, so I need DW to generate the code for me to paste into
eBay's html "code box." So anyway, I would create the web page in
my DW eBay template, and then upload it to my server. Then I would
go back to DW, and enter the absolut path(s) for all the pictures
to my server. As long as the path is connected with no spaces, it
works.

Attempt to generate WebHelp (Primary Layout) after updates hangs and then shows "Not Responding"

Hello! I am attempting to generate after making a number of updates to topics in a large project using RoboHelp 7. RoboHelp 7 was recently installed on my machine by an IT staff person. It has been several years since I worked with this project in RoboHelp and at that time we used RoboHelp 5. I have attempted to generate WebHelp but the application hangs and shows "Not Responding" about half-way through Updating files. When I look at the folder (test folder on my computer's Desktop) to which I try to generate, about 2/3 of the topics and subtopics actually show in the folder even though the generate process failed. I have tried to work with IT but no one there knows RoboHelp. I cannot identify (don't know how exactly) where the problem is and how to remedy. Can someone please offer some guidance? I'm very rusty with RoboHelp's processes...it seems as though something has gone missing but I don't know what to look for and where to start looking! A co-worker has also recently had RoboHelp 7 installed on his computer (per IT remote install) and has helped update topics other than those I've updated in the project. He also encounters this problem when he tries to generate the project on his workstation.

Thank you, Peter! The project is a large policy manual which resides on a shared network drive but we place a copy of the project's "working" folder on our computer desktops to allow updates and maintenance. When we generate the project after making updates, the compiled project loads into a separate subfolder in that "working" folder and a member of our IT department pulls the files out of that folder to "deploy" the manual to our users. This process has worked for over four years, however, for most of that time, there has been only one person doing the work and that person is now out of the office for an extended period of time. I rather got tossed back into the fray at the last minute when it was decided that a set of updates was needed by November 1--a deadline that has not been met, of course.
Since posting the plea on the forum, I've had ongoing contact with an IT staff who tells me the best solution right now is to save the files we each updated, request a file restore back to the last known good state, and then try to re-incorporate our changes to the clean version. In the interest of time, we are pursuing that...your additional thoughts and feedback about the situation would be most welcome.

Generated WebHelp bold formatting issue

Hi
I have a problem with formatting that is breaking inconsistently when I generate my project.
The formatting of my stylesheet:
An example of a section of content: "Planning and preparation"and "Training" = Heading 6. the rest of the bulleted text is a multi-level list style based on Normal
The HTML (I included a section of code above the problem section to show that it is not different):
The generated output:
I cannot see why the section below the <h6> Planning and preparation is in bold!! It is also not consistent. In another similar topic with the same layout, the text below the H6 is not bold.
Can anyone help?

Hi Jared
I am generating WebHelp only. It isn't only this topic. It seems to only happen to Normal text after using Heading 6. But it doesn't happen everywhere where Normal text is followed by H6. I have various similar topics and it only happens to some of them.
HTML code:
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta name="template" content="Pragma.htt" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="OriginalFile" content="6. Warehousing.docx" />
<meta name="generator" content="Adobe RoboHelp 10" />
<title>6.1.15 Train WHS resources</title>
<link rel="stylesheet" href="..\default.css" type="text/css" />
</head>
<body>
<h3>6.1.15 Train WHS resources</h3>
<h5>Purpose</h5>
<p>Ensure that the learners:</p>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">understand and comply
with the principles of the WHS business process at the client before it
goes live</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">are fully compliant
with the client’s documented standards and procedures.</p><?rh-list_end ?>
<h5>Responsible role</h5>
<p>Project engineer</p>
<h5>Target audience</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client resources
involved in the WHS process, eg data capturers, operators, artisans, technicians,
foremen and supervisors (who may be contractors).</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client’s warehouse
personnel staff</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">ACC staff for an
ACC@Client or a Service Support Centre</p><?rh-list_end ?>
<h5>Best practices</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Ensure that the training
is interactive and that learners are fairly assessed.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners must
be able to perform the tasks covered in the assessment.</p><?rh-list_end ?>
<h5>Inputs</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training material</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training assessment</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Guidelines for trainers</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Training Attendance
Form (customised)</p><?rh-list_end ?>
<h5>Tasks</h5>
<h6>Planning and preparation</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Review the training
guidelines.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Print the customised
WHS training material as a handout for the learners.</p><?rh-list_end ?>
<h6>Training</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners complete
the Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Train the learners
in:</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">5S principles</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">warehouse
layout</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">coding
and binning of MRO items</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">stocktaking</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">On Key
functionality, if applicable</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">all WHS
procedures documented in the Standards Manual.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Assess
the learners to ensure that they understand the WHS processes and are
competent in using the tools involved.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Present
a certificate to each learner who passed the assessment.</p><?rh-list_end ?>
<h5>Deliverables</h5>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Client
and ACC resources are competent in the WHS standards and procedures.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Populated
Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Results
from the learner assessment.</p><?rh-list_end ?>
</body>
</html>
Stylesheet:
/*Created with Adobe RoboHelp 10.*/
body {
font-family: Arial;
background-color: #ffffff;
font-size: 10.0pt;
margin-top: 0pt;
/* PHeading 1-4 */
h1 {
font-weight: bold;
color: #35365b;
margin-top: 22pt;
margin-bottom: 0pt;
page-break-after: avoid;
font-size: 18pt;
x-next-class: ;
x-next-type: p;
h2 {
font-weight: bold;
font-size: 14.0pt;
margin-top: 22pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #35365b;
x-next-class: ;
x-next-type: p;
h3 {
font-weight: bold;
font-size: 12.0pt;
margin-top: 20pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #35365b;
x-next-class: ;
x-next-type: p;
h4 {
font-weight: bold;
font-size: 11.0pt;
color: #35365b;
margin-top: 16pt;
margin-bottom: 0pt;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PLabel */
h5 {
margin-top: 14pt;
margin-left: 0cm;
font-weight: bold;
font-size: 11.0pt;
margin-top: 14pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #a7a9ac;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PText Bold */
h6 {
font-size: 10pt;
margin-left: 0cm;
margin-top: 12pt;
margin-bottom: 0pt;
margin-right: 0cm;
font-weight: bold;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PText */
p {
font-size: 10pt;
margin-left: 0cm;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
p.TOC {
margin-top: 2pt;
margin-bottom: 2pt;
margin-left: 0cm;
p.Preamble {
font-size: 10pt;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
margin-left: 0cm;
color: #a7a9ac;
font-style: italic;
p.Image {
font-size: 10pt;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
margin-left: 1cm;
a {
display: inline "text-decoration:" underline;
a.popupspot {
color: #733f49;
A:link {
color: #733f49;
text-decoration: underline;
A:visited {
color: #733f49;
text-decoration: underline;
A:hover {
color: #733f49;
A:active {
color: #733f49;
text-decoration: underline;
a.expandspot {
color: #733f49;
cursor: hand;
font-style: italic;
text-decoration: none;
span.expandtext {
font-style: italic;
font-weight: normal;
color: #733f49;
a.dropspot {
cursor: hand;
color: #733f49;
font-style: italic;
text-decoration: none;
a.glossterm {
color: #733f49;
cursor: hand;
font-style: italic;
text-decoration: none;
span.glosstext {
font-style: italic;
font-weight: normal;
color: #733f49;
/* List styles */
ol {
margin-left: 0.5cm;
margin-top: 0pt;
margin-bottom: 0px;
margin-right: 0cm;
ul {
margin-left: 0.5cm;
margin-top: 0pt;
margin-bottom: 0px;
margin-right: 0cm;
list-style: disc;
li {
margin-top: 6pt;
a.breadcrumbs {
color: #733f49;
display: inline;
font-size: 8pt;
rh-list.Heading_Numbered {
x-lvl-1-p-tag: h1;
x-lvl-1-format: "<x>.";
x-lvl-1-margin: 20px;
x-lvl-1-text-indent: -20px;
x-lvl-2-p-tag: h2;
x-lvl-2-format: "<1>.<x>";
x-lvl-2-type: decimal;
x-lvl-2-margin: 30px;
x-lvl-2-text-indent: -30px;
x-lvl-3-p-tag: h3;
x-lvl-3-format: "<1>.<2>.<x>";
x-lvl-3-type: decimal;
x-lvl-3-margin: 40px;
x-lvl-3-text-indent: -40px;
x-lvl-4-p-tag: h4;
x-lvl-4-format: "<1>.<2>.<3>.<x>";
x-lvl-4-type: decimal;
x-lvl-4-margin: 50px;
x-lvl-4-text-indent: -50px;
x-lvl-5-p-tag: h5;
x-lvl-5-format: "<1>.<2>.<3>.<4>.<x>";
x-lvl-5-type: decimal;
x-lvl-5-margin: 60px;
x-lvl-5-text-indent: -60px;
x-level-count: 5;
rh-list.Bullet_Multilevel {
x-lvl-1-type: disc;
x-lvl-1-format: "<x>";
x-lvl-1-margin: 0.5cm;
x-lvl-1-text-indent: -0.5cm;
x-lvl-1-p-tag: p;
x-lvl-2-type: disc;
x-lvl-2-format: "<x>";
x-lvl-2-margin: 1cm;
x-lvl-2-text-indent: -0.5cm;
x-lvl-2-p-tag: p;
x-lvl-3-type: disc;
x-lvl-3-format: "<x>";
x-lvl-3-margin: 1.5cm;
x-lvl-3-text-indent: -0.5cm;
x-lvl-3-p-tag: p;
x-lvl-4-type: disc;
x-lvl-4-format: "<x>";
x-lvl-4-margin: 2cm;
x-lvl-4-text-indent: -0.5cm;
x-lvl-4-p-tag: p;
x-level-count: 4;
table.Table_Normal {
padding: 0px;
x-border-spacing: 0px;
x-row-pat-1: 1;
x-row-pat-1-name: t1Row;
x-row-pat-count: 2;
x-row-pat-2: 1;
x-row-pat-2-name: t2Row;
x-1st-row: 1;
x-1st-row-name: t1st;
x-last-col: 1;
x-last-col-name: last;
border-left-style: Solid;
border-left-width: 1px;
border-left-color: #a7a9ac;
border-top-style: Solid;
border-top-width: 1px;
border-top-color: #a7a9ac;
font-size: 10pt;
vertical-align: top;
margin-top: 6pt;
margin-left: 1cm;
margin-right: 0cm;
margin-bottom: 12pt;
table.Table_Normal td {
padding-left: 10px;
padding-right: 10px;
padding-top: 0px;
padding-bottom: 4px;
vertical-align: top;
p-class: p;
table.Table_Normal tr.t1st td {
font-weight: bold;
padding-top: 10px;
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
vertical-align: top;
table.Table_Normal tr.t1Row td {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
table.Table_Normal tr.t2Row td {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
table.Table_Normal tr.t1st td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t1st td:last-child {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t1Row td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t2Row td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;

RoboHelp 10 crashes when generating WebHelp

I have a new laptop, and have installed TechCommunicationSuite_4_WWEFDJ, which includes RH10. I mapped RH to source control (Team Foundation Server MSSCCI Provider), and have successfully been able to check-in/check-out files.
When I generate WebHelp, below is what displays in the Output View, and then I get an error prompt that RH is not working and to close it, find an online solution, etc.
I must be missing a dll or something in my new laptop. Everything was working fine on the old one. Does anyone know how to resolve this?
Output View
Starting compilation...
WebHelp preprocessor 10.0.0.287
Clearing output folder...
Compiling C:\FuelsManager Help\Web Application\Cirrus\index.htm... note: the output folder is local only; not mapped to source control
Preparing to create WebHelp...
Preparing files for WebHelp...

I think you are in a real nightmare situation.
There are various ways of reverse engineering but as covered above, you have multiple outputs so you would end up with multiple sources instead of one single source for all the outputs.
I'm thinking though that with the mess you currently have, it might be preferable to create six source projects as a start point. Then you can manually compare Topic A in each source and copy / paste until you have one source that can generate all. You could use some file comparison tools on the content or create a Word document from each and then use Word's Compare tool.
You are 100% sure there are no true source files in source control?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Toolbar buttons work in preview, not in generated webhelp

I'm using RH 8.0.2 to generate webhelp.
I took advantage of a few snippets from Peter Grainge's site and have 3 new toolbar buttons for my project:
Here's where I need help.
1. Report an Issue links to a sharepoint site on our network. The link works fine, but displays inside the topic frame. What is the proper Inline JavaScript to open the sharepoint page in a new window? For ease of reply, say the link is http://www.mysite.com/issues/default.aspx
2. Send link by Email sometimes creates a draft email when I click it in the preview pane, but I haven't figured out the reproducible conditions. It doesn't seem to work in the generated files however. A similar issue seems to occur for the Copy Link to Clipboard button - sometimes works in preview, but not in generated webhelp.
Notes:
The Javascript I used for Send Link by Email, from Grainge's snippet 39, is:
window.location=('mailto:[email protected]?Subject=Useful Information&body=This page might be useful to you: ' + window.parent.frames[1].frames[1].document.title +' ' + escape(window.parent.frames[1].frames[1].document.location))
Note, this script throws an error as you preview, 'window.parent.frames.1.frames.1.document is null or not an object.
The Javascript I used for Copy Link to Clipboard, from Grainge's snippet 114, is:
function CopyURL()
var myHerf=parent.frames[1].bsscright.location;
var title=parent.frames[1].bsscright.document.title;
if(window.clipboardData)
var tempCurLink=title + "\n" + myHerf;
var ok=window.clipboardData.setData('Text',tempCurLink);
alert("Press Ctrl + V to Paste the link in your email");
Any help appreciated!

Hi there
When you visited the page where you downloaded, I'm guessing you failed to also take a look at the link on the page designed to help with this?
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

TOC not working in RH10 WebHelp with IE8

Hi all,
My generated Webhelp results in TOC books that will not expand or collapse after navigating via the TOC.
It seems to work fine in Chrome, though.
Any ideas/workarounds/fixes?
Thx
-Matt
@mattrsullivan

I have just looked at this using an IE8 emulator and I can open a book in the RoboHelp Tour, click on a topic and it displays. Then I open another book and click on a topic, it displays. I can open and close books and select topics and everything works correctly including search.
John Daigle is with me and he has IE8 on a machine rather than an emulator and it is all working correctly there as well.
Everything is pointing to this being an issue with IE8 in your environment. Can you test from a machine in a different environment?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

How to launch Robohelp generated WebHelp from C++ application?

Hi all,
Right now I'm using a trial version of Robohelp 11, because we want to redo our programs offline help. I'm a developer and trying to launch the Robohelp with the API from our C++ MFC application.
Steps I've taken:
Add the RoboHelp_CSH.cpp to the project
Add the RoboHelp_CSH.h to the project
Disabled the precompiled headers for the RoboHelp_CSH.cpp
Added the Psapi.lib, wininet.lib and Htmlhelp.lib to the Linker Input
Added the #include "RoboHelp_CSH.h" to my project
Generated a webhelp project using the Robohelp 11 trial program
My OS is Windows 7 Professional 64-bit, done all updates. My default browser is Google Chrome, latest version.
The thing is, my program compiles, but never launches a page. I have tried all kinds of things in my program, listing a few below. The result of the RH_ShowHelp() is always 1.
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#<str=controller.html>>newwnd=false", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#<str=controller.html", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#controller.html", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "C:/Users/username/Desktop/Controller/index.htm#controller", HH_HELP_CONTEXT, 0);
int i = RH_ShowHelp(0, "Controller/index.htm#controller.html", HH_HELP_CONTEXT, 0);                                                                 (with the generated Webhelp folder in the executable folder)
int i = RH_ShowHelp(0, "Controller/index.htm#<controller.html", HH_HELP_CONTEXT, 0);                                                               (with the generated Webhelp folder in the executable folder)
int i = RH_ShowHelp(0, "Controller/index.htm", HH_HELP_CONTEXT, 0);                                                                                       (with the generated Webhelp folder in the executable folder)
What am I doing wrong?
(If more information is needed for an answer please say so, I'll gladly provide more info to get this to work.)
- Marleen

Hi Willam,
Thanks for the quick reply.
All the options I mentioned in my first post did not show any effect, no browser started.
I tried your suggestion with -1 in this way:
int i = RH_ShowHelp((HWND)-1, "C:/Users/username/Desktop/Controller/index.htm", HH_HELP_CONTEXT, 0);
That does not open a window either. Also tried this with my program running as administrator just in case.
Any more suggestions by any chance?
- Marleen

Generating WebHelp with RH 7

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