Generating webhelp

Hi,
I am working on a number of legacy Help systems in RH 6. I
have noticed that the navigation options panel (from single source
layouts - webhelp) is different in some, that is, layout of the
panel is different but the main functional difference is the choice
of java applet or not. Can you tell my why there is a difference -
is it older source or is it in the setup e.g, window options etc.
Cheers
Pete

It depends on the selection of Default or Traditional - No
Skin in the skins option on the first page of this dialog.

Similar Messages

Search doesn't work in generated WebHelp

I am using RoboHelp10 as part of TCS4.
If I generate Microsoft HTML Help, the .chm file produced has perfect search capability. However, if I generate WebHelp, no matter what I search for, nothing is found. (Obviously I'm searching for words which I know exist. Even a search for "the" results in the usual "No topics found".)
I don't think it should matter at all, given that HTML Help has a working search, but my project has been created from DITA using DITA2Go. I then import the .hhp file into RoboHelp and generate. The reason for going through DITA2Go rather than processing my ditamap directly in RoboHelp is that the .xml files contain context-sensitive help elements which are ignored by RoboHelp when processing the ditamap. Everything works great with this method except that search isn't working.
I would be very grateful for any suggestions about what could be going wrong here.
Thank you in advance!
Heather

Well, I guess I'll reply to let everyone know that this has not been resolved, but I have found a different and better methodology. I have been able to import my ditamap directly into RoboHelp which uses the DITA Open Toolkit in the background. The reason I didn't do that before was that I needed access to my context-sensitive help elements. I have since discovered that I can create an alias text file myself instead of relying on DITA2Go to create it for me. It's a pain to create, but once it's done I can reuse it everytime I import my ditamap into RH by copying it into the project folder. I can then continue using RH as usual and the CSH works from our application.
So in summary - I don't know why search wasn't created before. However, if you want CSH using DITA and RH, there is another option.

RoboHelp 9 Stops While Generating WebHelp

The topic above pretty much describes the situation. Numerous attempts bring the same results. It stops at this point and goes no further.
Any thoughts?
Robohelp 9
Generating WebHelp. Issue not encountered before now.
Thanks.
Holly

I’m assisting an editor/author/publisher in my office who is relatively new to RoboHelp. I had hoped this was a simple fix.
I asked what changes have been made since the last time she published successfully. Most of her topics link to exterior pdfs. She said a ton.
I’ll go to her desk and try a sample project.
Thanks for the validation of what I suspected has to be done.

RH7 Error: Failed to read from log... Failed to generate WebHelp Pro

Installed RH9 trial on Windows XP PC. Then, generated an existing project using RH7 to a new C: drive directory location on the PC using the same name. Renamed the project files in that C:drive directory to a test name and opened the project's .xpj file in RH9. It converted cleanly.
Now, when I go to generate the RH7 original project from the original server directory, I receive:
Error: Failed to read from log (file name) .log.... Internal error encountered, Failed to generate WebHelp Pro.
Does the log file keep track of the previous generation (time stamp,etc), since this RH7 generation has a skip in it for the one generated to the C:drive? I've compared the log files from each run (.txt files) and don't see a difference. I even copied the log file from the C:drive run to the Server directory. No luck. Any ideas?

Hi John,
Thanks for the prompt response. I am trying to evaluate RH9 / RH Server 9.
When I generate RH7 projects, I’ve always put the server (RH7 Server) directory reference in the ‘Output Folder and Start Page’ field. This directory reference is where the compiled output ends up right? In my case, it’s in that field as:
PBSrobohelp\D$\RoboHelp <file:///
PBSrobohelp\D$\RoboHelp> Web Files\PBS Unit Processes Manual. I’m not aware of a C:Drive local copy of the files. Doesn’t it go out to the server output for the .log file in question?
For the test, I took an existing project in RH7 and replaced this server reference with a C:Drive local hard drive directory reference and ran the output to it. Then I went to the C:Drive directory and changed the project name, because there doesn’t appear to be a way to do a ‘save as’ on a project – RH7 wants to keep that name badly. I then, shutdown RH7 and started RH9. I opened the .xpj file from the new test project copy. It recognized that it was from an older release and it converted the test copy to RH9. It converted cleanly with about 2 inconsequential document warnings but did not create a TOC. I looked it over and saved it in RH9 – it was already my test name.
The original RH7 project opens fine in RH7 and the Test RH9 project opens fine in RH9. So I think I have a good test copy. It’s just that when I point the RH7 original to the Server Output folder (which has its files) it gets the error on generation.
We are evaluating RH Server 9 but I haven’t attempted to publish anything to it yet. I’ve stayed purely on my desktop.
Hope this clears it up.
Jim
Jim Dages
Business Professional Technician III
University of Colorado, Payroll & Benefit Services
1800 Grant St, Suite 400
Denver, CO 80203
t. 303-860-4230
f. 303-860-4299
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RH8 "Kindly generate WebHelp SSL layout" Eclipse script error message

I give. It seemed to offer help, of the kindly sort, but in fact it ends the process without doing its job of producing Eclipse help.
Searching the Help for this error message gives no clue. "WebHelp SSL layout" returns no help results.
Here was my process: Word import to RH8, generate WebHelp, then run RH8 Tools>Scripts>EclipseHelp
I notice there is a WebHelp.ssl file in my project directory.
Are the scripts still in Alpha state... the script appears to be eHlpDhtm.js, I tried to edit it in RH8 but got another error, "navigator undefined".
Any ideas, before I go back to Dreamweaver.... ?
thanks, -Dee

How to create Eclipse Help from RoboHelp 8.
1.    Go to Tools->Options: Check flag “Convert RoboHelp edited topics to HTML”
2.    Create an empty directory say "MyHelpPlugin" under plugins folder of Eclipse. You can find the plugins directory in the Eclipse Installed folder.
3.    Generate WebHelp SSL
4.    Open Scripts Explorer pod, View->Pods->Script Explorer
5.    Run the Script “EclipseHelp.jsx”
6.    Select the generated webhelp SSL folder i.e. WebHelp (<name>) under !SSL! folder.
7.    Click Ok
8     In Select Eclipse Plugin directory, choose the same folder as in Step 2 ("MyHelpPlugin”) under plugins folder of Eclipse.
       Caution: Contents of the folder would be deleted, so double-check the folder selected.
9.    Click Ok
10. In “Describe plugin.xml file” dialog, specify the name of Help and provider name
11. Click Ok
12. View help in Eclipse by Help -> Help Contents
And you should be able to view your Help as a Book in Eclipse..!!!
Comments/Feedback welcome
Thanks
Siddharth
RoboHelp Engineering Team

RH9 Crashing When Generating WebHelp - MAJOR Help Needed

Hello,
Our software release date is next Thursday, August 18th, so I'm a bit panicky. What's happening has never happened before. Every time I try to generate WebHelp, RH9 crashes while "Updating Files". There are two of us working on the project...maybe something has gotten messed up? Can anyone tell me what I should check, or what I should do? Below is a screenshot of the error, as well as the error report itself.
In the above screenshot, you can see the Output View at the bottom of the window, and the crash happens during "Updating files..." Does anyone know what this means? I REALLY need help. If I can't get this figured out, we're in major trouble - possibly no Help released for our product. A trillion thanks in advance for anyone who can help.
Below is the contents of the error report
Message was edited by Peter Grainge - The text posted has been removed as it was over 100 pages long and made the thread very difficult for forum supporters to assist. I have deleted it and put the text into a text file that is attached.

Can we start with some questions to see what is going on here.
Has this project ever compiled correctly, either in RH9 or another version?
Is this a new installation of RH9?
Can you generate any RH project. Try generating one of the supplied dummy projects (e.g. SalesBuilder)?
Can you generate any other output formats from this project (e.g. CHM)?
Have you tried creating a new WebHelp SSL?
If none of this works, perhaps you can post some more details of what exactly has changed since the last successful generation.
The RoboColum(n)
@robocolumn
Colum McAndrew

Robohelp 8 hangs while generating Webhelp

Hi.
Two members of my team are trying to generate WebHelp in RH8. When they try to generate, the green status bar gets almost all the way to the end in the Uploading Files section, and then hangs. Nothing happens beyond that. They have to kill RoboHelp to get out of it. Both of them have Lenovo Thinkpad T400 laptops running Win7 (32 bit). To make things more interesting, I have an HP Elitebook 8460p running Win7 (also 32 bit) and I have no problem generating the exact same project.
What is really weird is that they were both able to generate previously. What changed was that we had a corrupt CPD and had to recreate it. After that, the problems started.
I was hoping the log file would provide some insight into what is happening, but it seems like the process hangs before the log file is written.
Any thoughts?
Thanks,
Rob Myre

Hi Rob
Where exactly are the project files? Are they on a LAN? If so, try copying them locally to the C drive and see if things improve. If so, there's your answer.
Cheers... Rick
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Images embedded in styles no longer show in generated webhelp

I am using RoboHelp HTML Version 8 and generating webhelp for interent explorer/firefox.
Before christmas when i compiled my project everything looked fine when i reviewed the outcome. However, since coming back in january and compiling my help again, things seems to have gone awry with how the help looks once compiled. I have noticed a couple of issues:
1. There are a number of images that are embedded in the certain styles (and references in my css file) in the project. However, these images now don't show and they have been replaced by bullet points.
2. I use a horizontal line as a placeholder to split up the page - this line is now a lot thicker than it looked before.
The strange thing is that the help topics look exaclty the same in RoboHelp and the preview so i'm not sure what has gone wrong here. I suspect it is an issue with my css file, but i compared the generated file with one i generated last month and they were exactly the same!
Below are two pictures, the first one displaying how the topic looks in RoboHelp preview (this is how it looked when i compiled it last month) and the second one displaying the compiled output in internet explorer:
Any advice would be much appreciated as given the prevalence of these images it would take me a significant amount of time to manually change every instance.

Hi,
I also noticed this problem. What I accidently discovered
that worked for me, is that as long as the characters in the path
were all together with "no spaces," everything worked fine. I used
underscores to connect words. I sell on eBay as well as designing
web sites, so I need DW to generate the code for me to paste into
eBay's html "code box." So anyway, I would create the web page in
my DW eBay template, and then upload it to my server. Then I would
go back to DW, and enter the absolut path(s) for all the pictures
to my server. As long as the path is connected with no spaces, it
works.

Attempt to generate WebHelp (Primary Layout) after updates hangs and then shows "Not Responding"

Hello! I am attempting to generate after making a number of updates to topics in a large project using RoboHelp 7. RoboHelp 7 was recently installed on my machine by an IT staff person. It has been several years since I worked with this project in RoboHelp and at that time we used RoboHelp 5. I have attempted to generate WebHelp but the application hangs and shows "Not Responding" about half-way through Updating files. When I look at the folder (test folder on my computer's Desktop) to which I try to generate, about 2/3 of the topics and subtopics actually show in the folder even though the generate process failed. I have tried to work with IT but no one there knows RoboHelp. I cannot identify (don't know how exactly) where the problem is and how to remedy. Can someone please offer some guidance? I'm very rusty with RoboHelp's processes...it seems as though something has gone missing but I don't know what to look for and where to start looking! A co-worker has also recently had RoboHelp 7 installed on his computer (per IT remote install) and has helped update topics other than those I've updated in the project. He also encounters this problem when he tries to generate the project on his workstation.

Thank you, Peter! The project is a large policy manual which resides on a shared network drive but we place a copy of the project's "working" folder on our computer desktops to allow updates and maintenance. When we generate the project after making updates, the compiled project loads into a separate subfolder in that "working" folder and a member of our IT department pulls the files out of that folder to "deploy" the manual to our users. This process has worked for over four years, however, for most of that time, there has been only one person doing the work and that person is now out of the office for an extended period of time. I rather got tossed back into the fray at the last minute when it was decided that a set of updates was needed by November 1--a deadline that has not been met, of course.
Since posting the plea on the forum, I've had ongoing contact with an IT staff who tells me the best solution right now is to save the files we each updated, request a file restore back to the last known good state, and then try to re-incorporate our changes to the clean version. In the interest of time, we are pursuing that...your additional thoughts and feedback about the situation would be most welcome.

Are full admin rights required to generate webhelp in RH8?

My team has used RoboHelp for the past 10+ years, upgrading as needed. We were granted full admin rights on our PCs by our IT department several years ago so that our HTML webhelp would generate properly using RH5. We have now upgraded to RH8 but the IT department is going to take away our full admin rights.
Do we still need full admin rights on our PCs to generate HTML webhelp projects in RH8? The Installing and Activating RoboHelp topic on www.grainge.org is not clear on this.
We typically copy the entire RH8 project to our C drive, work and generate there and then move them back to our company network drive for deployment.
If someone can help claify for us it would be great.

The answer is no, admin rights are not required to generate webhelp or any other output. They are required to install RoboHelp but are not required thereafter. You do of course need write permissions for the folder to which you are generating but that should be on your hard disk and therefore automatic.
Your IT department can check your permissions.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Why won't my generated webhelp publish to our server?

This question has several parts, but first things first: I am used to
generating webhelp and handing it off to a developer. In my current role, I am responsible for posting/publishing the help to
an intranet site where it is used as a knowlege base. My predecessor and another person here can do this, but whenever I publish, nothing shows on the site. Another person who can publish and have it show up and I sat down to try to figure out what's going on, and we can't find any discrepancies or reasons for my problem. I feel like there's one little file or something that is causing the issue, but I don't know what it is. I did manually move a few new topic files out of the webhelp folder and into the shared drive area the knowledge base pulls from, but none of my formatting or images show up. Any ideas?

Have you had IT check permissions?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Generated WebHelp bold formatting issue

Hi
I have a problem with formatting that is breaking inconsistently when I generate my project.
The formatting of my stylesheet:
An example of a section of content: "Planning and preparation"and "Training" = Heading 6. the rest of the bulleted text is a multi-level list style based on Normal
The HTML (I included a section of code above the problem section to show that it is not different):
The generated output:
I cannot see why the section below the <h6> Planning and preparation is in bold!! It is also not consistent. In another similar topic with the same layout, the text below the H6 is not bold.
Can anyone help?

Hi Jared
I am generating WebHelp only. It isn't only this topic. It seems to only happen to Normal text after using Heading 6. But it doesn't happen everywhere where Normal text is followed by H6. I have various similar topics and it only happens to some of them.
HTML code:
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta name="template" content="Pragma.htt" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="OriginalFile" content="6. Warehousing.docx" />
<meta name="generator" content="Adobe RoboHelp 10" />
<title>6.1.15 Train WHS resources</title>
<link rel="stylesheet" href="..\default.css" type="text/css" />
</head>
<body>
<h3>6.1.15 Train WHS resources</h3>
<h5>Purpose</h5>
<p>Ensure that the learners:</p>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">understand and comply
with the principles of the WHS business process at the client before it
goes live</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">are fully compliant
with the client’s documented standards and procedures.</p><?rh-list_end ?>
<h5>Responsible role</h5>
<p>Project engineer</p>
<h5>Target audience</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client resources
involved in the WHS process, eg data capturers, operators, artisans, technicians,
foremen and supervisors (who may be contractors).</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Client’s warehouse
personnel staff</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">ACC staff for an
ACC@Client or a Service Support Centre</p><?rh-list_end ?>
<h5>Best practices</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Ensure that the training
is interactive and that learners are fairly assessed.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners must
be able to perform the tasks covered in the assessment.</p><?rh-list_end ?>
<h5>Inputs</h5>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training material</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">WHS training assessment</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Guidelines for trainers</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Training Attendance
Form (customised)</p><?rh-list_end ?>
<h5>Tasks</h5>
<h6>Planning and preparation</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Review the training
guidelines.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Print the customised
WHS training material as a handout for the learners.</p><?rh-list_end ?>
<h6>Training</h6>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">The learners complete
the Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" style="list-style: rh-list; list-style: rh-list;" ?><p
style="text-indent: -0.5cm; margin-left: 0.5cm;">Train the learners
in:</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">5S principles</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">warehouse
layout</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">coding
and binning of MRO items</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">stocktaking</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">On Key
functionality, if applicable</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" level="2" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 1cm;">all WHS
procedures documented in the Standards Manual.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Assess
the learners to ensure that they understand the WHS processes and are
competent in using the tools involved.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Present
a certificate to each learner who passed the assessment.</p><?rh-list_end ?>
<h5>Deliverables</h5>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Client
and ACC resources are competent in the WHS standards and procedures.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Populated
Training Attendance Form.</p><?rh-list_end ?>
<?rh-list_start class="Bullet_Multilevel" mc="1" ic="1" style="list-style: rh-list;
     list-style: rh-list;" ?><p style="text-indent: -0.5cm;
            margin-left: 0.5cm;">Results
from the learner assessment.</p><?rh-list_end ?>
</body>
</html>
Stylesheet:
/*Created with Adobe RoboHelp 10.*/
body {
font-family: Arial;
background-color: #ffffff;
font-size: 10.0pt;
margin-top: 0pt;
/* PHeading 1-4 */
h1 {
font-weight: bold;
color: #35365b;
margin-top: 22pt;
margin-bottom: 0pt;
page-break-after: avoid;
font-size: 18pt;
x-next-class: ;
x-next-type: p;
h2 {
font-weight: bold;
font-size: 14.0pt;
margin-top: 22pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #35365b;
x-next-class: ;
x-next-type: p;
h3 {
font-weight: bold;
font-size: 12.0pt;
margin-top: 20pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #35365b;
x-next-class: ;
x-next-type: p;
h4 {
font-weight: bold;
font-size: 11.0pt;
color: #35365b;
margin-top: 16pt;
margin-bottom: 0pt;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PLabel */
h5 {
margin-top: 14pt;
margin-left: 0cm;
font-weight: bold;
font-size: 11.0pt;
margin-top: 14pt;
margin-bottom: 0pt;
page-break-after: avoid;
color: #a7a9ac;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PText Bold */
h6 {
font-size: 10pt;
margin-left: 0cm;
margin-top: 12pt;
margin-bottom: 0pt;
margin-right: 0cm;
font-weight: bold;
x-next-class: ;
x-next-type: p;
page-break-after: avoid;
/* PText */
p {
font-size: 10pt;
margin-left: 0cm;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
p.TOC {
margin-top: 2pt;
margin-bottom: 2pt;
margin-left: 0cm;
p.Preamble {
font-size: 10pt;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
margin-left: 0cm;
color: #a7a9ac;
font-style: italic;
p.Image {
font-size: 10pt;
margin-top: 6pt;
margin-bottom: 0pt;
margin-right: 0cm;
margin-left: 1cm;
a {
display: inline "text-decoration:" underline;
a.popupspot {
color: #733f49;
A:link {
color: #733f49;
text-decoration: underline;
A:visited {
color: #733f49;
text-decoration: underline;
A:hover {
color: #733f49;
A:active {
color: #733f49;
text-decoration: underline;
a.expandspot {
color: #733f49;
cursor: hand;
font-style: italic;
text-decoration: none;
span.expandtext {
font-style: italic;
font-weight: normal;
color: #733f49;
a.dropspot {
cursor: hand;
color: #733f49;
font-style: italic;
text-decoration: none;
a.glossterm {
color: #733f49;
cursor: hand;
font-style: italic;
text-decoration: none;
span.glosstext {
font-style: italic;
font-weight: normal;
color: #733f49;
/* List styles */
ol {
margin-left: 0.5cm;
margin-top: 0pt;
margin-bottom: 0px;
margin-right: 0cm;
ul {
margin-left: 0.5cm;
margin-top: 0pt;
margin-bottom: 0px;
margin-right: 0cm;
list-style: disc;
li {
margin-top: 6pt;
a.breadcrumbs {
color: #733f49;
display: inline;
font-size: 8pt;
rh-list.Heading_Numbered {
x-lvl-1-p-tag: h1;
x-lvl-1-format: "<x>.";
x-lvl-1-margin: 20px;
x-lvl-1-text-indent: -20px;
x-lvl-2-p-tag: h2;
x-lvl-2-format: "<1>.<x>";
x-lvl-2-type: decimal;
x-lvl-2-margin: 30px;
x-lvl-2-text-indent: -30px;
x-lvl-3-p-tag: h3;
x-lvl-3-format: "<1>.<2>.<x>";
x-lvl-3-type: decimal;
x-lvl-3-margin: 40px;
x-lvl-3-text-indent: -40px;
x-lvl-4-p-tag: h4;
x-lvl-4-format: "<1>.<2>.<3>.<x>";
x-lvl-4-type: decimal;
x-lvl-4-margin: 50px;
x-lvl-4-text-indent: -50px;
x-lvl-5-p-tag: h5;
x-lvl-5-format: "<1>.<2>.<3>.<4>.<x>";
x-lvl-5-type: decimal;
x-lvl-5-margin: 60px;
x-lvl-5-text-indent: -60px;
x-level-count: 5;
rh-list.Bullet_Multilevel {
x-lvl-1-type: disc;
x-lvl-1-format: "<x>";
x-lvl-1-margin: 0.5cm;
x-lvl-1-text-indent: -0.5cm;
x-lvl-1-p-tag: p;
x-lvl-2-type: disc;
x-lvl-2-format: "<x>";
x-lvl-2-margin: 1cm;
x-lvl-2-text-indent: -0.5cm;
x-lvl-2-p-tag: p;
x-lvl-3-type: disc;
x-lvl-3-format: "<x>";
x-lvl-3-margin: 1.5cm;
x-lvl-3-text-indent: -0.5cm;
x-lvl-3-p-tag: p;
x-lvl-4-type: disc;
x-lvl-4-format: "<x>";
x-lvl-4-margin: 2cm;
x-lvl-4-text-indent: -0.5cm;
x-lvl-4-p-tag: p;
x-level-count: 4;
table.Table_Normal {
padding: 0px;
x-border-spacing: 0px;
x-row-pat-1: 1;
x-row-pat-1-name: t1Row;
x-row-pat-count: 2;
x-row-pat-2: 1;
x-row-pat-2-name: t2Row;
x-1st-row: 1;
x-1st-row-name: t1st;
x-last-col: 1;
x-last-col-name: last;
border-left-style: Solid;
border-left-width: 1px;
border-left-color: #a7a9ac;
border-top-style: Solid;
border-top-width: 1px;
border-top-color: #a7a9ac;
font-size: 10pt;
vertical-align: top;
margin-top: 6pt;
margin-left: 1cm;
margin-right: 0cm;
margin-bottom: 12pt;
table.Table_Normal td {
padding-left: 10px;
padding-right: 10px;
padding-top: 0px;
padding-bottom: 4px;
vertical-align: top;
p-class: p;
table.Table_Normal tr.t1st td {
font-weight: bold;
padding-top: 10px;
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
vertical-align: top;
table.Table_Normal tr.t1Row td {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
table.Table_Normal tr.t2Row td {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
border-bottom-style: Solid;
border-bottom-width: 1px;
border-bottom-color: #a7a9ac;
table.Table_Normal tr.t1st td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t1st td:last-child {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t1Row td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;
table.Table_Normal tr.t2Row td.last {
border-right-style: Solid;
border-right-width: 1px;
border-right-color: #a7a9ac;

RoboHelp 10 crashes when generating WebHelp

I have a new laptop, and have installed TechCommunicationSuite_4_WWEFDJ, which includes RH10. I mapped RH to source control (Team Foundation Server MSSCCI Provider), and have successfully been able to check-in/check-out files.
When I generate WebHelp, below is what displays in the Output View, and then I get an error prompt that RH is not working and to close it, find an online solution, etc.
I must be missing a dll or something in my new laptop. Everything was working fine on the old one. Does anyone know how to resolve this?
Output View
Starting compilation...
WebHelp preprocessor 10.0.0.287
Clearing output folder...
Compiling C:\FuelsManager Help\Web Application\Cirrus\index.htm... note: the output folder is local only; not mapped to source control
Preparing to create WebHelp...
Preparing files for WebHelp...

I think you are in a real nightmare situation.
There are various ways of reverse engineering but as covered above, you have multiple outputs so you would end up with multiple sources instead of one single source for all the outputs.
I'm thinking though that with the mess you currently have, it might be preferable to create six source projects as a start point. Then you can manually compare Topic A in each source and copy / paste until you have one source that can generate all. You could use some file comparison tools on the content or create a Word document from each and then use Word's Compare tool.
You are 100% sure there are no true source files in source control?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp v9 crashes when generating Webhelp from linked FM book

Hello Robohelp mavens!
My environment: Win7, FM v10, Robohelp v9. (TCS v3)
I've linked an FM book (containing 90 files) to a blank Robohelp project. Whenever I try to generate Webhelp, Robohelp crashes at some point.
As part of debugging, I clean the FM book (removed unused Pgf/char formats, conditions, etc.). That did not help.
Any idea why Robohelp gives up in the middle?
Any input is highly appreciated!
My best regards,
Roman

Do you get any kind of error message in the output pod? Does it always crash on a specific file?
Does it work if you remove half of the files from the book? A quarter? Etc.?

Toolbar buttons work in preview, not in generated webhelp

I'm using RH 8.0.2 to generate webhelp.
I took advantage of a few snippets from Peter Grainge's site and have 3 new toolbar buttons for my project:
Here's where I need help.
1. Report an Issue links to a sharepoint site on our network. The link works fine, but displays inside the topic frame. What is the proper Inline JavaScript to open the sharepoint page in a new window? For ease of reply, say the link is http://www.mysite.com/issues/default.aspx
2. Send link by Email sometimes creates a draft email when I click it in the preview pane, but I haven't figured out the reproducible conditions. It doesn't seem to work in the generated files however. A similar issue seems to occur for the Copy Link to Clipboard button - sometimes works in preview, but not in generated webhelp.
Notes:
The Javascript I used for Send Link by Email, from Grainge's snippet 39, is:
window.location=('mailto:[email protected]?Subject=Useful Information&body=This page might be useful to you: ' + window.parent.frames[1].frames[1].document.title +' ' + escape(window.parent.frames[1].frames[1].document.location))
Note, this script throws an error as you preview, 'window.parent.frames.1.frames.1.document is null or not an object.
The Javascript I used for Copy Link to Clipboard, from Grainge's snippet 114, is:
function CopyURL()
var myHerf=parent.frames[1].bsscright.location;
var title=parent.frames[1].bsscright.document.title;
if(window.clipboardData)
var tempCurLink=title + "\n" + myHerf;
var ok=window.clipboardData.setData('Text',tempCurLink);
alert("Press Ctrl + V to Paste the link in your email");
Any help appreciated!

Hi there
When you visited the page where you downloaded, I'm guessing you failed to also take a look at the link on the page designed to help with this?
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Generating Webhelp with Robohelp10 which operates correctly in IE10

Webhelp generated with Robohelp10 has a defect when opened in IE10. The Search fields do not enable topics to be visualized.
I have tried the recommended changes to enable Searches to operate, but they result in blank pages all-round when launching the Webhelp in Internet Explorer 10.
The files that I have replaced in the Webhelp folder are: whtbar.js and whskin_frmset01.htm.

I installed the patch and scrupulously applied the hotfixes.
Having restarted and launched Robohelp afresh, my catastrophic fantasy has now been realized. When I generate WebHelp the Start Page is missing!
So now I am unable to output functioning Webhelp.
Any clues!
Miles Dempster

Generating webhelp

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