Generic Error message for .mov files

I'm 100% new to Premiere; I've never seen it before, I've never used it before. I asked my local Best Buy agent for a simple straight forward video editting software and he pointed me towards Premiere Elements 9. Now that my familiarity with the software has been established:
I'm trying to just experiment with it and get familiar with the features and settings etc. I tried to import a video recorded on a standard camera that had been saved on my hard drive. File> Get Media From> Files and Folders> Videos> my video.
When I select the "open" command I am told "The Importer has reported a generic error." I can still view them through Windows Media Player. Also they are .mov files.
How do I fix it or get around it and if I can't, how can I make sure that videos I actually need don't become generic errors?

Welcome to the forum, and also to PrE.
First, we need to dig a bit more deeply in what you are trying to Import. Video is so filled with different formats, CODEC's (think of these as the "guts" to a video file, and then those are subject to the whims of the camera mfgrs.
Can you tell us the make/model of camera, that these came from? As many cameras allowed all sorts of recording, if you can also list how these files were shot, that would be very helpful.
Then, can you tell us about the Project Preset, that you chose at New Project?
Those two, the Source Footage and the Project, should match.
Now, for some background reading, see this ARTICLE on file formats, and this ARTICLE for more info on CODEC's. They are probably a bit more than you want to know right now, but you will get an idea of why I am asking the above questions.
Good luck, and let us know a bit more,
Hunt

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