Generic PG with CUCM, IP IVR and CVP

Hello
Does any one know if it is possible to have a Generic PG with pims for CUCM, IP IVR and CVP?
Thanks in advance
Victor

Hi
Be aware there are a few different versions of UCCX - the prices vary quite a lot based on the standard/enhanced/premium version you go for.
Premium adds some of the things you said you aren't interested in (outbound, agent email etc), so you can probably get away with Enhanced - but really check the requirements carefully. You lose a good number of advanced features such as db integration and so on.
If you drop another level to Standard, you lose even more - including loss of Agent Desktop in favour of IPPA. Tricky to recommend that in most cases...
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483369.html
Regards
Aaron

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      STATICS: s_t_select     LIKE rsselect OCCURS 0 WITH HEADER LINE,
               s_t_fields     LIKE rsfieldsel OCCURS 0 WITH HEADER LINE,
    counter
              s_counter_datapakid LIKE sy-tabix,
    cursor
              s_cursor TYPE cursor.
    Select ranges
      RANGES: l_r_ebeln       FOR zv_mm_eket-ebeln,
              l_r_ebelp       FOR zv_mm_eket-ebelp,
              l_r_bsart       FOR zv_mm_eket-bsart.
    Initialization mode (first call by SAPI) or data transfer mode
    (following calls) ?
      IF i_initflag = sbiwa_c_flag_on.
    Initialization: check input parameters
                    buffer input parameters
                    prepare data selection
    Check DataSource validity
        CASE i_dsource.
          WHEN 'ZDS_V_MM_EKET'.
          WHEN OTHERS.
            IF 1 = 2. MESSAGE e009(r3). ENDIF.
    this is a typical log call. Please write every error message like this
            log_write 'E'                  "message type
                      'R3'                 "message class
                      '009'                "message number
                      i_dsource            "message variable 1
                      ' function modul was created for DS ' &
                      'ZDS_V_MM_EKET"!'.
            "message variable 2
            RAISE error_passed_to_mess_handler.
        ENDCASE.
        APPEND LINES OF i_t_select TO s_t_select.
    Fill parameter buffer for data extraction calls
       S_T_SELECT-REQUNR    = I_REQUNR.
       S_T_SELECT-DSOURCE   = I_DSOURCE.
       S_T_SELECT-MAXSIZE   = I_MAXSIZE.
    Fill field list table for an optimized select statement
    (in case that there is no 1:1 relation between InfoSource fields
    and database table fields this may be far from beeing trivial)
        APPEND LINES OF i_t_fields TO s_t_fields.
      ELSE.                 "Initialization mode or data extraction ?
    Data transfer: First Call      OPEN CURSOR + FETCH
                   Following Calls FETCH only
    First data package -> OPEN CURSOR
        IF s_counter_datapakid = 0.
    Fill range tables BW will only pass down simple selection criteria
    of the type SIGN = 'I' and OPTION = 'EQ' or OPTION = 'BT'.
          LOOP AT s_t_select INTO l_s_select WHERE fieldnm = 'EBELN'.
            MOVE-CORRESPONDING l_s_select TO l_r_ebeln.
            APPEND l_r_ebeln.
          ENDLOOP.
          LOOP AT s_t_select INTO l_s_select WHERE fieldnm = 'EBELP'.
            MOVE-CORRESPONDING l_s_select TO l_r_ebelp.
            APPEND l_r_ebelp.
          ENDLOOP.
          LOOP AT s_t_select INTO l_s_select WHERE fieldnm = 'BSART'.
            MOVE-CORRESPONDING l_s_select TO l_r_bsart.
            APPEND l_r_bsart.
          ENDLOOP.
    Determine number of database records to be read per FETCH statement
    from input parameter I_MAXSIZE. If there is a one to one relation
    between DataSource table lines and database entries, this is trivial.
    In other cases, it may be impossible and some estimated value has to
    be determined.
          OPEN CURSOR WITH HOLD s_cursor FOR
          SELECT (s_t_fields) FROM zv_mm_eket
          WHERE
          ebeln      IN               l_r_ebeln           AND
          ebelp      IN               l_r_ebelp         AND
          bsart    IN             l_r_bsart.
        ENDIF.                             "First data package ?
    Fetch records into interface table.
      named E_T_'Name of extract structure'.
       FETCH NEXT CURSOR s_cursor
                  APPENDING CORRESPONDING FIELDS
                  OF TABLE e_t_data
                  PACKAGE SIZE i_maxsize.
        FETCH NEXT CURSOR s_cursor
                   APPENDING CORRESPONDING FIELDS
                   OF TABLE itab_0
                   PACKAGE SIZE i_maxsize.
        LOOP AT itab_0 INTO l_s_data_eket.
          l_tabix = sy-tabix.
    Lesen Erstellungsdatum aus EKKO
          SELECT SINGLE aedat FROM ekko INTO l_s_data_eket-sydat
                         WHERE ebeln = l_s_data_eket-ebeln.
    Lesen Partner aus EKPA
          SELECT SINGLE lifn2 FROM ekpa INTO l_s_data_eket-plief
                         WHERE ebeln = l_s_data_eket-ebeln AND
                               ebelp = l_s_data_eket-ebelp AND
                               ekorg = l_s_data_eket-ekorg AND
                               werks = l_s_data_eket-werks .
          IF NOT l_s_data_eket-matnr IS INITIAL .
    *A Lesen material für Kategoriestruktur j_4kcsgr(F001 oder R002)
            CLEAR ls_mara.
            CALL FUNCTION 'J_3A1_LESEN_MARA_SINGLE'
                 EXPORTING
                      i_matnr         = l_s_data_eket-matnr
                 IMPORTING
                      e_mara          = ls_mara
                 EXCEPTIONS
                      param_not_valid = 1
                      OTHERS          = 2.
            IF sy-subrc NE 0.
            ENDIF.
    *E Lesen material für Kategoriestruktur j_4kcsgr(F001 oder R002)
    *A Aufsplitten Bestandskategorie
            REFRESH lt_cat_fields.
            CALL FUNCTION 'J_4KG_SPLIT_CAT'
              EXPORTING
                client                            = sy-mandt
                csgr                              = ls_mara-j_4kcsgr
                cat_appl                          = 'S'
                cat_value                         = l_s_data_eket-j_4kscat
      NECESSARY_SPECIFIED               = ' '
              TABLES
                cat_fields_tab                    = lt_cat_fields
              EXCEPTIONS
                no_category_structure_found       = 1
              OTHERS                            = 2.
            IF sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
            ELSE."sy-subrc <> 0
    Verarbeitung der Ergebnisse
              LOOP AT lt_cat_fields INTO ls_cat_fields.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_SCONFIG'.
                  l_s_data_eket-zz_bwel_sconfig = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_CONFIG'.
                  l_s_data_eket-zz_bwel_config = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_COUNTRY'.
                  l_s_data_eket-j_3abwel_country = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_COUNTRYGRP'.
                  l_s_data_eket-zz_bwel_coungrp = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_STOCKTYPE'.
                  l_s_data_eket-zz_bwel_stktype = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_ORDER'.
                  l_s_data_eket-zz_bwel_order = ls_cat_fields-j_4kcatv.
                ENDIF.
                IF ls_cat_fields-j_4kbwef EQ 'BW_CAT_QUALITY'.
                  l_s_data_eket-j_3abwel_qual = ls_cat_fields-j_4kcatv.
                ENDIF.
              ENDLOOP."lt_cat_fields
            ENDIF.
    *E Aufsplitten Bestandskategorie
    *A Aufsplitten MAtrix
            IF NOT l_s_data_eket-j_3asize IS INITIAL.
              CALL FUNCTION 'J_3A_SPLIT_SIZES'
                   EXPORTING
                        matnr              = l_s_data_eket-matnr
                        j_3asize           = l_s_data_eket-j_3asize
                   IMPORTING
                        j_3akord1          = l_s_data_eket-j_3abwel_color
                        j_3akord2          = h_feldsize1
                        j_3akord3          = h_feldsize2
                   EXCEPTIONS
                        no_grid_determined = 1
                        OTHERS             = 2.
              IF sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
              ELSE.
                l_s_data_eket-zz_bwel_size1 = h_feldsize1.
                l_s_data_eket-zz_bwel_size2 = h_feldsize2.
              ENDIF.
            ENDIF."not l_s_data_eket-J_3ASIZE is initial
    *E Aufsplitten MAtrix
            MODIFY itab_0 FROM l_s_data_eket INDEX l_tabix.
          ENDIF."not l_s_data_eket-matnr is initial
        ENDLOOP.                                                "itab_0
      An Ausgabe-Tabelle übergeben
        APPEND LINES OF itab_0 TO e_t_data.
        IF sy-subrc <> 0.
          CLOSE CURSOR s_cursor.
          RAISE no_more_data.
        ENDIF.
        s_counter_datapakid = s_counter_datapakid + 1.
      ENDIF.              "Initialization mode or data extraction ?
    ENDFUNCTION.
    regards
    thorsten

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    *Annual Subscription liceses directly from Singlewire- [email protected]. Quoting Tool: http://www.singlewire.com/quote_gen/quote_form.php
    For more info: [email protected] and http://www.singlewire.com/ic-learn.html

    Great article, there is now a new range of cyberdata singlewire informacast enabled IP Intercoms. I found some here through this UK supplier. www.ipagingsystems.co.uk The Intercoms double as a paging ip speaker that accept SIP and Multicast.

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