Genius bar of little help...iphone: "cannot receive or make calls..."

went to the genius bar today because my iphone is apparently dead, and at&t won't touch it in terms of service.
get there and the guy says i have to make an appointment for tomorrow. and asks me for a number where i can be reached. again explain that the number at which i can be reached "cannot receive or make calls..."
anyone know how i can get this fixed now? and not have to pay for cell service that i can't even use?

Apple handles all iPhone repairs or exchanges under warranty. You can call AppleCare at (800) 694-7466 to handle everything over the phone, or make an appointment at an Apple store if there is one nearby.
If you can't make a call with your iPhone, it isn't a good idea to call technical support from the iPhone you are having a problem with anyway, and the same with a technical support problem with any cell phone since troubleshooting steps may involve doing something with the device that prevents being able to remain on the phone.
I don't have a landline at home so when I've needed to call technical support for any cell phone I've used in the past, I make the call from work, or from the landline of a family member, friend, neighbor, or pay phone.
Are you able to access the internet via the cellular network and receive or send SMS?
If so, this may be due to a problem with your SIM card. If there is an AT&T corporate store nearby, you can tell the store about the problem and request a new SIM card to see if this resolves it. The AT&T store can activate your iPhone with the new SIM card.

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