Genius Bar puts some of my mail in Mail. I want it all to come to my Yahoo Mail. It's too confusing.

Genius Bar made some of my mail go to Apple MAIL. I want all my mail to be delivered to my Yahll Mail.

You must have either given them that email address or it is the address associated with your Apple ID?
What type of mail are you getting from the Genius Bar?

Similar Messages

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  • Genius Bar Put Orb on my iPhone- Want to Remove

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  • Passwords & Security -- Protecting my Mac from the genius bar

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  • Can't Resolve Issue via Phone/Genius Bar/iTunes E-mail-iTunes Authorization

    Issue with iTunes authorization - Full Conversation with iTunes tech support. ( Top : Most Recent - Less confusing if you read bottom to top )
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    With warm regards,
    Elizabeth
    iTunes Store customer Support
    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
    *I do not believe you answered my question correctly, I said in my*
    *question how i tried to authorize my music when a differnt email*
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    *and I get the responce from the system with this computer is already*
    *althorized, yet the song is still locked*
    On 24/01/2009, at 5:00 PM, iTunes Store <[email protected]>
    wrote:
    Hello Zach,
    I understand that you have been unable to authorize the purchases on
    your iTunes account "[email protected]" due to three previous
    account names not authorizing for you. I am sorry to hear about this
    Zach. I can certainly appreciate how eager you must be to have this
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    2) Choose Get Info from the menu that appears.
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    family. I hope you will continue to be an active iTunes customer.
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    With warm regards,
    Elizabeth
    iTunes Store customer Support
    Thank you for allowing me the opportunity to assist you. You may
    receive an AppleCare survey email; any feedback you provide would be
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    *Customer First Name : Zach*
    *Customer Last Name : xxxxx*
    *email : [email protected]*
    *Web Order # :*
    *Support Subject : Authorization*
    *Sub Issue : I can't authorize my system to play purchases*
    *iTunes Account Name : [email protected]*
    *Platform : Mac OS X 10.5*
    *Country : United States (English)*
    *Comments: I have contacted Apple's Phone Support and they could not*
    *help me with my issue and referred me to this email address.*
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    *of : [email protected]*
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    *of email addresses and therefor I would update my itunes info to the*
    *new current email address. I noticed how my Apple ID changed to my*
    *new email address and proceeded thinking this was normal. Now when I*
    *moved my iTunes with the migration assistance built in to Apple's OS*
    *- Utilities, I can only play songs with my current apple ID - [email protected]*
    *. If i were to play a song i purchased with :*
    *"[email protected]" or even recover the password to this Apple*
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    *computer is already authorized [ to that Apple ID*
    *'[email protected] ]. I still try to play that song and it still*
    *requires a authorization.*
    *Previous E-mai; / Apple IDs :*
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    *Current Apple ID and E-mail Address :*
    [email protected]
    *TrackID: 7152211*
    Message was edited by: dirty ankle

    I also found, finally, that selecting "manually manage" for the device on the summary page in iTunes for the helped.

  • Mail keeps crashing and even Apple Genius bar couldn't help!!

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    Process: Mail [241]
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 4.3 (1081)
    Build Info: Mail-10810000~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [94]
    Date/Time: 2010-08-27 23:10:28.531 +0100
    OS Version: Mac OS X 10.6.4 (10F569)
    Report Version: 6
    Interval Since Last Report: 64697 sec
    Crashes Since Last Report: 26
    Per-App Interval Since Last Report: 297 sec
    Per-App Crashes Since Last Report: 21
    Anonymous UUID: 171DDC87-D782-460D-AC71-E18DA32A71D8
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000018
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    -[MailApp doBackgroundFetch:]
    -[POPAccount fetchSynchronouslyIsAuto:]
    +[MessageStore deleteUnflaggedEntriesCreatedBeforeDate:]
    -[POPAccount fetchSynchronouslyIsAuto:]
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreData 0x00007fff85d142ab _entityDescriptionForSQLEntity + 11
    1 com.apple.CoreData 0x00007fff85d242c9 -[NSSQLCore objectIDFactoryForSQLEntity:] + 25
    2 com.apple.CoreData 0x00007fff85d2bd1b -[NSSQLCore newForeignKeyID:entity:] + 43
    3 com.apple.CoreData 0x00007fff85d2a666 -[NSSQLRow newObjectIDForToOne:] + 246
    4 com.apple.CoreData 0x00007fff85d3e5df -[NSSQLCore _prefetchRelationshipKey:sourceEntityDescription:sourceObjectIDs:prefetchRelati onshipKeys:inContext:] + 5887
    5 com.apple.CoreData 0x00007fff85d3cebb -[NSSQLCore _prefetchWithFetchRequest:withObjectIDs:inContext:] + 731
    6 com.apple.CoreData 0x00007fff85d21e81 -[NSSQLCore _newRowsForFetchPlan:selectedBy:withArgument:] + 4449
    7 com.apple.CoreData 0x00007fff85d1950b -[NSSQLCore newRowsForFetchPlan:] + 315
    8 com.apple.CoreData 0x00007fff85d18e38 -[NSSQLCore objectsForFetchRequest:inContext:] + 344
    9 com.apple.CoreData 0x00007fff85d18a86 -[NSSQLCore executeRequest:withContext:] + 166
    10 com.apple.CoreData 0x00007fff85d180e0 -[NSPersistentStoreCoordinator(_NSInternalMethods) executeRequest:withContext:] + 688
    11 com.apple.CoreData 0x00007fff85d159fb -[NSManagedObjectContext executeFetchRequest:error:] + 267
    12 ...apple.AddressBook.framework 0x00007fff82fe876f +[ABRecordCoreDataFactoryImpl fetchObjectsForClass:withPredicate:prefetchingKeyPaths:managedObjectContext:] + 481
    13 ...apple.AddressBook.framework 0x00007fff82fe854d +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:prefetchingKeyPaths:addressBook:] + 150
    14 ...apple.AddressBook.framework 0x00007fff82fee194 -[ABAddressBook recordsForClass:matchingPredicate:prefetchingKeyPaths:takeLock:] + 289
    15 ...apple.AddressBook.framework 0x00007fff82feba13 -[ABAddressBook recordsMatchingSearchElement:takeLock:] + 975
    16 com.apple.mail 0x00000001000481b6 0x100000000 + 295350
    17 com.apple.mail 0x0000000100045e7e 0x100000000 + 286334
    18 com.apple.Foundation 0x00007fff827ef428 __NSFireDelayedPerform + 404
    19 com.apple.CoreFoundation 0x00007fff8643e678 __CFRunLoopRun + 6488
    20 com.apple.CoreFoundation 0x00007fff8643c84f CFRunLoopRunSpecific + 575
    21 com.apple.HIToolbox 0x00007fff8757491a RunCurrentEventLoopInMode + 333
    22 com.apple.HIToolbox 0x00007fff8757471f ReceiveNextEventCommon + 310
    23 com.apple.HIToolbox 0x00007fff875745d8 BlockUntilNextEventMatchingListInMode + 59
    24 com.apple.AppKit 0x00007fff87da429e _DPSNextEvent + 708
    25 com.apple.AppKit 0x00007fff87da3bed -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    26 com.apple.AppKit 0x00007fff87d698d3 -[NSApplication run] + 395
    27 com.apple.AppKit 0x00007fff87d625f8 NSApplicationMain + 364
    28 com.apple.mail 0x0000000100001828 0x100000000 + 6184
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff8455208a kevent + 10
    1 libSystem.B.dylib 0x00007fff84553f5d dispatch_mgrinvoke + 154
    2 libSystem.B.dylib 0x00007fff84553c34 dispatch_queueinvoke + 185
    3 libSystem.B.dylib 0x00007fff8455375e dispatch_workerthread2 + 252
    4 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    5 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 2: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fff8457af3a pread + 10
    1 libsqlite3.dylib 0x00007fff8788809c unixRead + 44
    2 libsqlite3.dylib 0x00007fff8788bec0 sqlite3PagerAcquire + 1312
    3 libsqlite3.dylib 0x00007fff8788f9bf getAndInitPage + 143
    4 libsqlite3.dylib 0x00007fff87898727 btreeCursor + 503
    5 libsqlite3.dylib 0x00007fff878fbf3c sqlite3VdbeExec + 19548
    6 libsqlite3.dylib 0x00007fff87902778 sqlite3_step + 1384
    7 com.apple.CoreData 0x00007fff85d11b8c _execute + 76
    8 com.apple.CoreData 0x00007fff85d11906 -[NSSQLiteConnection execute] + 1990
    9 com.apple.CoreData 0x00007fff85d10528 -[NSSQLConnection fetchMetadata] + 200
    10 com.apple.CoreData 0x00007fff85d0e278 -[NSSQLCore _loadOrSetMetadata] + 120
    11 com.apple.CoreData 0x00007fff85d0e1fe -[NSSQLCore _ensureMetadataLoaded] + 30
    12 com.apple.CoreData 0x00007fff85d08048 -[NSSQLCore initWithPersistentStoreCoordinator:configurationName:URL:options:] + 760
    13 com.apple.CoreData 0x00007fff85d07137 -[NSPersistentStoreCoordinator addPersistentStoreWithType:configuration:URL:options:error:] + 711
    14 com.apple.MessageFramework 0x00007fff855745c4 -[NSPersistentStoreCoordinator(MailAdditions) addSQLPersistentStoreFromPath:type:error:] + 258
    15 com.apple.MessageFramework 0x00007fff85680e06 -[SeenMessagesStore _configurePersistentStoreCoordinator] + 169
    16 com.apple.MessageFramework 0x00007fff856808f5 -[SeenMessagesStore init] + 63
    17 com.apple.MessageFramework 0x00007fff85681aaf _initSharedInstance + 51
    18 libSystem.B.dylib 0x00007fff845517fa pthread_once + 95
    19 com.apple.MessageFramework 0x00007fff85681a73 +[SeenMessagesStore sharedInstance] + 23
    20 com.apple.MessageFramework 0x00007fff85680929 -[SeenMessagesManager _configureManagedObjectContext] + 42
    21 com.apple.MessageFramework 0x00007fff85680cdf -[SeenMessagesManager initWithAccountID:createAccount:] + 96
    22 com.apple.MessageFramework 0x00007fff85671286 -[POPAccount createSeenMessagesManager] + 113
    23 com.apple.MessageFramework 0x00007fff8566ef58 -[POP3FetchStore fetchSynchronously] + 171
    24 com.apple.MessageFramework 0x00007fff856711af -[POPAccount fetchSynchronously] + 148
    25 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    26 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    27 com.apple.MessageFramework 0x00007fff8549ce75 -[MonitoredInvocation invoke] + 214
    28 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    29 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    30 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    31 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    32 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    33 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    34 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    35 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 3: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fff84573eb6 _semwaitsignal + 10
    1 libSystem.B.dylib 0x00007fff84577cd1 pthread_condwait + 1286
    2 com.apple.Foundation 0x00007fff828019f2 -[NSCondition wait] + 277
    3 com.apple.Foundation 0x00007fff827eeecf -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 916
    4 com.apple.Foundation 0x00007fff82801d48 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 143
    5 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    6 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    7 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    8 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    9 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    10 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    11 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    12 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    13 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    14 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 4: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fff8457af3a pread + 10
    1 libsqlite3.dylib 0x00007fff8788809c unixRead + 44
    2 libsqlite3.dylib 0x00007fff8788bec0 sqlite3PagerAcquire + 1312
    3 libsqlite3.dylib 0x00007fff8788f9bf getAndInitPage + 143
    4 libsqlite3.dylib 0x00007fff878a8ef6 sqlite3BtreeMovetoUnpacked + 1366
    5 libsqlite3.dylib 0x00007fff878fada4 sqlite3VdbeExec + 15044
    6 libsqlite3.dylib 0x00007fff87902778 sqlite3_step + 1384
    7 com.apple.MessageFramework 0x00007fff855e687d __+[Library unflaggedArticlesCreatedBeforeDate:]block_invoke1 + 166
    8 com.apple.MessageFramework 0x00007fff8548107e +[Library executeBlock:isWriter:useTransaction:isPrivileged:] + 745
    9 com.apple.MessageFramework 0x00007fff855e1ffd +[Library unflaggedArticlesCreatedBeforeDate:] + 191
    10 com.apple.MessageFramework 0x00007fff8567b91d +[MessageStore(RSSAdditions) deleteUnflaggedEntriesCreatedBeforeDate:] + 117
    11 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    12 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    13 com.apple.MessageFramework 0x00007fff8549ce75 -[MonitoredInvocation invoke] + 214
    14 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    15 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    16 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    17 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    18 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    19 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    20 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    21 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 5: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fff84539342 semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x00007fff8453e88d pthreadmutexlock + 469
    2 com.apple.CoreData 0x00007fff85d069a9 -[_PFLock lock] + 25
    3 com.apple.CoreData 0x00007fff85d0695b -[NSPersistentStoreCoordinator lock] + 27
    4 com.apple.CoreData 0x00007fff85d17e26 -[NSManagedObjectContext(_NSInternalAdditions) lockObjectStore] + 38
    5 com.apple.CoreData 0x00007fff85d43b2a -[NSManagedObjectContext(_NSInternalAdditions) _dispose:] + 346
    6 com.apple.CoreData 0x00007fff85d43842 -[NSManagedObjectContext dealloc] + 258
    7 com.apple.CoreData 0x00007fff85d32883 -[NSManagedObjectContext release] + 51
    8 com.apple.CoreFoundation 0x00007fff86412ee1 __CFBasicHashStandardCallback + 337
    9 com.apple.CoreFoundation 0x00007fff864138a1 __CFBasicHashDrain + 497
    10 com.apple.CoreFoundation 0x00007fff863fc613 _CFRelease + 179
    11 ...apple.AddressBook.framework 0x00007fff82ff1023 -[ABAddressBook dealloc] + 212
    12 ...apple.AddressBook.framework 0x00007fff82fe5531 -[ABAddressBook release] + 60
    13 com.apple.CoreFoundation 0x00007fff86425cc6 _CFAutoreleasePoolPop + 230
    14 com.apple.Foundation 0x00007fff82801194 -[__NSOperationInternal start] + 988
    15 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    16 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    17 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    18 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    19 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 6:
    0 libSystem.B.dylib 0x00007fff845392fa machmsgtrap + 10
    1 libSystem.B.dylib 0x00007fff8453996d mach_msg + 59
    2 com.apple.CoreFoundation 0x00007fff8643d3c2 __CFRunLoopRun + 1698
    3 com.apple.CoreFoundation 0x00007fff8643c84f CFRunLoopRunSpecific + 575
    4 com.apple.Foundation 0x00007fff82812a18 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
    5 com.apple.Foundation 0x00007fff828128f7 -[NSRunLoop(NSRunLoop) run] + 77
    6 com.apple.MessageFramework 0x00007fff8549b50d -[RSSInterchange _runManager] + 1445
    7 com.apple.Foundation 0x00007fff827d7e8d _NSThread__main_ + 1429
    8 libSystem.B.dylib 0x00007fff84572456 pthreadstart + 331
    9 libSystem.B.dylib 0x00007fff84572309 thread_start + 13
    Thread 7: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fffffe00295 _spinlock + 53
    1 com.apple.MessageFramework 0x00007fff85681a73 +[SeenMessagesStore sharedInstance] + 23
    2 com.apple.MessageFramework 0x00007fff85680929 -[SeenMessagesManager _configureManagedObjectContext] + 42
    3 com.apple.MessageFramework 0x00007fff85680cdf -[SeenMessagesManager initWithAccountID:createAccount:] + 96
    4 com.apple.MessageFramework 0x00007fff85671286 -[POPAccount createSeenMessagesManager] + 113
    5 com.apple.MessageFramework 0x00007fff8566ef58 -[POP3FetchStore fetchSynchronously] + 171
    6 com.apple.MessageFramework 0x00007fff856711af -[POPAccount fetchSynchronously] + 148
    7 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    8 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    9 com.apple.MessageFramework 0x00007fff8549ce75 -[MonitoredInvocation invoke] + 214
    10 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    11 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    12 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    13 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    14 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    15 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    16 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    17 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 8:
    0 libSystem.B.dylib 0x00007fff84552eaa _workqkernreturn + 10
    1 libSystem.B.dylib 0x00007fff845532bc pthreadwqthread + 917
    2 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 9:
    0 libSystem.B.dylib 0x00007fff84552f18 start_wqthread + 0
    Thread 10:
    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000018 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x00007fff85dff212 rbp: 0x00007fff5fbfd8d0 rsp: 0x00007fff5fbfd8d0
    r8: 0x0000000114c02050 r9: 0x0000000000000000 r10: 0x0000000114c5b500 r11: 0x00007fff85d242b0
    r12: 0x0000000000000025 r13: 0x0000000000000000 r14: 0x0000000114a0d9e0 r15: 0x0000000114a0d9e0
    rip: 0x00007fff85d142ab rfl: 0x0000000000010202 cr2: 0x0000000000000018
    Binary Images:
    0x100000000 - 0x100337fe7 com.apple.mail 4.3 (1081) <B5D3B6C6-46AF-8F26-A083-77095AC1BC96> /Applications/Mail.app/Contents/MacOS/Mail
    0x1149f5000 - 0x1149f8fff com.apple.yahoo.syncframework 1.3 (51) <AEBB9A2D-B787-0C74-7C40-64E6F0BBF43C> /System/Library/PrivateFrameworks/YahooSync.framework/Versions/A/YahooSync
    0x114ba9000 - 0x114bbcff7 com.apple.AddressBook.LocalSourceBundle 1.0.2 (870) <C529E51F-21CB-F970-E967-226A19D0A7C2> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
    0x114bce000 - 0x114bd4fff com.apple.AddressBook.LDAPSource 1.0.2 (870) <90EF059D-312C-BCC6-9464-55144979016D> /System/Library/Address Book Plug-Ins/LDAP.sourcebundle/Contents/MacOS/LDAP
    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff80003000 - 0x7fff8011afef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
    0x7fff8011b000 - 0x7fff8044efe7 com.apple.CoreServices.CarbonCore 861.13 (861.13) <BC2F9B4E-D305-D717-D97E-EC78C7DE9EE9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff8044f000 - 0x7fff804d1fff com.apple.QuickLookUIFramework 2.2 (327.4) <C35D9F62-73D0-262C-B0CE-BFF64E230588> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x7fff804d2000 - 0x7fff80587fe7 com.apple.ColorSync 4.6.3 (4.6.3) <AA93AD96-6974-9104-BF55-AF7A813C8A1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x7fff80588000 - 0x7fff8059afe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
    0x7fff8059b000 - 0x7fff805a7fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <5FFC8295-2DF7-B54C-3766-756842C53731> /usr/lib/libbz2.1.0.dylib
    0x7fff805a8000 - 0x7fff805b3ff7 com.apple.NSServerNotificationCenter 2.1 (2.1) <4FC8D4C4-7AF7-27D5-E273-D847B128C7E4> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
    0x7fff805b4000 - 0x7fff809f7fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x7fff809f8000 - 0x7fff80a47ff7 com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <14FD0978-4BE0-336B-A19E-F388694583EB> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
    0x7fff80b41000 - 0x7fff80b43fff com.apple.print.framework.Print 6.1 (237.1) <4513DB2F-737C-B43C-2D0E-23CD6E838014> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x7fff80b44000 - 0x7fff80b4afff com.apple.AOSNotification 1.1.0 (123.3) <9436ED02-186A-E6CC-E594-31E3942A5898> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
    0x7fff80b4b000 - 0x7fff80c5afe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <36DA89A6-3AF5-86F2-BDD5-B94C7C0844D4> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff80c5b000 - 0x7fff80c8aff7 com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x7fff80c8b000 - 0x7fff80e87fe7 com.apple.CalendarStore 4.0.3 (991) <61458D5A-0CE7-487B-AF8D-080CAB723842> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
    0x7fff80e88000 - 0x7fff80e99fff com.apple.DSObjCWrappers.Framework 10.6 (134) <3C08225D-517E-2822-6152-F6EB13A4ADF9> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x7fff80e9a000 - 0x7fff80f17fef com.apple.backup.framework 1.2.2 (1.2.2) <13A0D34C-28B7-2140-ECC9-B08D10CD4AB5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x7fff80f18000 - 0x7fff80fe8ff7 com.apple.CFNetwork 454.9.8 (454.9.8) <24667A86-FCDA-5B58-2CDC-3BFDFE8EA985> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x7fff80fe9000 - 0x7fff8101afef libTrueTypeScaler.dylib ??? (???) <0A30CA68-46AF-3E74-AE9E-693DB5A680CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x7fff8101b000 - 0x7fff81033fff com.apple.iChat.InstantMessage 5.0.4 (746) <5482179C-77E6-1D84-5D73-66AF79E78110> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x7fff81034000 - 0x7fff81052fff libPng.dylib ??? (???) <F6932C8D-E6B1-0871-B698-15180AA948F7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff81053000 - 0x7fff8108cff7 com.apple.MeshKit 1.1 (49.2) <3795F201-4A5F-3D40-57E0-87AD6B714239> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
    0x7fff810ce000 - 0x7fff8123dfe7 com.apple.QTKit 7.6.6 (1742) <7E254184-757D-E87C-5B2A-7612A2C85243> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x7fff812b8000 - 0x7fff812befff libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) <2D72D55A-C8FE-78DD-602E-E934057EDF95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x7fff812bf000 - 0x7fff812e2ff7 com.apple.iChat.IMFoundation 5.0.4 (746) <60C72783-8BD0-A732-F85D-95CDC6A2D080> /System/Library/Frameworks/IMCore.framework/Frameworks/IMFoundation.framework/V ersions/A/IMFoundation
    0x7fff81320000 - 0x7fff81325fff libGFXShared.dylib ??? (???) <1B50D804-966B-30D2-D0FD-B090B6FEAC7E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x7fff81332000 - 0x7fff81347ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff81348000 - 0x7fff813f7fff edu.mit.Kerberos 6.5.10 (6.5.10) <F3F76EDF-5660-78F0-FE6E-33B6174F55A4> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff813f8000 - 0x7fff813f8ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff813f9000 - 0x7fff81404fff com.apple.dotMacLegacy 3.2 (266) <80F00DE2-4C50-0FD9-5C6E-3EAA1599277B> /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x7fff8140d000 - 0x7fff82080ff7 com.apple.WebCore 6533.17 (6533.17.8) <995065B2-41C3-2A3C-3357-DC7BC9AAFC56> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x7fff82190000 - 0x7fff821bbff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
    0x7fff821bc000 - 0x7fff822c0fff com.apple.PubSub 1.0.5 (65.20) <4B7C7949-653D-D1D2-FEDF-97863ADD4BE0> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x7fff822c1000 - 0x7fff822c1ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff822c2000 - 0x7fff827c6fe7 com.apple.VideoToolbox 0.484.11 (484.11) <4577FF14-E6A7-AAD8-E6E6-ECA9CFCC6989> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
    0x7fff827c7000 - 0x7fff82a48fef com.apple.Foundation 6.6.3 (751.29) <DAEDB589-9F59-9556-CF8D-07556317937B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff82a49000 - 0x7fff82ad8fff com.apple.PDFKit 2.5.1 (2.5.1) <7B8A187A-F0BB-44E7-FBD4-9E1C5F9D5E85> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff82ad9000 - 0x7fff82aeffff com.apple.ImageCapture 6.0 (6.0) <5B5AF8FB-C12A-B51F-94FC-3EC4698E818E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff82af0000 - 0x7fff82b62fef com.apple.CoreSymbolication 2.0 (23) <06F8561E-4B36-7BF6-31BA-64091B3D8058> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff82b63000 - 0x7fff82c7cfef libGLProgrammability.dylib ??? (???) <0E55A58B-5B42-669F-2655-90893554CA21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x7fff82c7d000 - 0x7fff82c7dff7 com.apple.quartzframework 1.5 (1.5) <B182B579-BCCE-81BF-8DA2-9E0B7BDF8516> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x7fff82c7e000 - 0x7fff82c99fff com.apple.datadetectors 2.1 (102.2) <69DC4391-62F4-9168-A9EF-8EA36F49D77A> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
    0x7fff82d50000 - 0x7fff82d53fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x7fff82d54000 - 0x7fff82fdbfe7 com.apple.security 6.1.1 (37594) <C32E7E37-13EC-381A-7CA6-AAE3EBD2C1F1> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff82fdc000 - 0x7fff8321efef com.apple.AddressBook.framework 5.0.2 (870) <A1278575-53F2-CC00-7306-E49713FEC7C6> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x7fff8321f000 - 0x7fff8329cfef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
    0x7fff8329d000 - 0x7fff832a4ff7 com.apple.KerberosHelper 2.1 (1.0) <CAE238A0-1DEC-421D-EE11-36AE9E67C8DC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
    0x7fff832a5000 - 0x7fff832a5ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x7fff832c1000 - 0x7fff83335ff7 com.apple.WhitePagesFramework 10.6.0 (140.0) <546E204C-AC7A-030C-DC32-125A3E422FB5> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
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    0x7fff8335c000 - 0x7fff83399fff com.apple.LDAPFramework 2.0 (120.1) <16383FF5-0537-6298-73C9-473AEC9C149C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x7fff833b0000 - 0x7fff833c6ff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <BFFEC259-F103-B25A-BB52-1AA79116DDBA> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x7fff833c7000 - 0x7fff83630ff7 com.apple.QuartzComposer 4.1 (156.16) <0BAE3C90-CF60-C0C7-C29E-BF9922074095> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x7fff83631000 - 0x7fff8367bff7 com.apple.Metadata 10.6.3 (507.10) <641395B7-FF2C-B94C-965A-CE6A0830645F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x7fff8367c000 - 0x7fff836a4fff com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff836a5000 - 0x7fff8378bfe7 com.apple.DesktopServices 1.5.7 (1.5.7) <8A697128-B6CA-E4A8-C200-6520D5A35FBE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff8378c000 - 0x7fff837dbfe7 com.apple.iCalendar 1.0.3 (54) <9009851F-9218-BF81-6083-299AD56CE90F> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
    0x7fff837e1000 - 0x7fff8389eff7 com.apple.CoreServices.OSServices 357 (357) <718F0719-DC9F-E392-7C64-9D7DFE3D02E2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x7fff8389f000 - 0x7fff83939fff com.apple.ApplicationServices.ATS 275.11.1 (???) <0A898C0C-41A0-B9BF-0A38-74FB029CA049> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff83950000 - 0x7fff83995fff com.apple.CoreMediaIOServices 130.0 (1035) <567D7949-3115-4E78-8F27-B28968CC25F7> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
    0x7fff83996000 - 0x7fff839a5ff7 com.apple.opengl 1.6.9 (1.6.9) <BB8AEF81-0EC1-ED4C-360B-186C60AE745C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff839a6000 - 0x7fff839effef libGLU.dylib ??? (???) <88F0E457-EE53-B5FF-6A1B-D0326D0C643D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff83a20000 - 0x7fff83afaff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff83afb000 - 0x7fff83afdfff libRadiance.dylib ??? (???) <D67C08B6-4D4A-916D-E936-528E145A56E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff83afe000 - 0x7fff83b48fef com.apple.IMCore 5.0.4 (746) <9AC8A4C0-1341-9837-D302-99791418581A> /System/Library/Frameworks/IMCore.framework/Versions/A/IMCore
    0x7fff83b49000 - 0x7fff83b62fff com.apple.CFOpenDirectory 10.6 (10.6) <0F46E102-8B8E-0995-BA85-3D9608F0A30C> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x7fff83b63000 - 0x7fff83b67ff7 libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) <E666EBC7-2D87-A3C6-9461-A596B4E53593> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x7fff83b68000 - 0x7fff83bf8fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff83bf9000 - 0x7fff83bffff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x7fff83c00000 - 0x7fff83c0dfe7 libCSync.A.dylib 543.50.0 (compatibility 64.0.0) <7B891D4C-1F19-4DB0-FD12-7A7D5E8F47AE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x7fff83e04000 - 0x7fff83fc2fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <0E53A4A6-AC06-1B61-2285-248F534EE356> /usr/lib/libicucore.A.dylib
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    0x7fff88fb3000 - 0x7fff8903ffef SecurityFoundation ??? (???) <6860DE26-0D42-D1E8-CD7C-5B42D78C1E1D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff89040000 - 0x7fff89045ff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff89046000 - 0x7fff8906fff7 com.apple.speech.LatentSemanticMappingFramework 2.7.2 (2.7.2) <2D3B7CF8-DA92-F25D-F2E2-D17C7D7F46E5> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
    0x7fff89070000 - 0x7fff89078fff com.apple.iChat.IMUtils 5.0.4 (746) <600FF4B5-0975-D801-7A5A-4D6DD546915E> /System/Library/Frameworks/IMCore.framework/Frameworks/IMUtils.framework/Versio ns/A/IMUtils
    0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f0
    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.27)
    Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9250827AS, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x022a, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

    Thanks jv!
    Here we go..
    Do you have a second user account on your computer, that has a mail account defined, to see whether the application is crashing for that user, too?
    HAD A GO AT THIS WITH GENIUS BAR - NO GOOD
    Have you tried zipping the Mail and Mail Downloads folders in your $HOME/Library/, then deleting the originals, then launch Mail, in order to see whether it might be something corrupted in your Mail folder? (You can unzip to restore back to what it was before)
    I BEIEVE WE TOOK EVERYTHING OUT AND PUT IT ALL BACK IN AGAIN - STILL NO DICE
    Have you tried reinstalling the OS 10.6.4 combo update (get it at http://support.apple.com/kb/dl1048)? Verify disk using Disk Utility first though, and repair if necessary by booting from the installer DVD and running its Disk Utility (menubar > Utilities after you get past the "choose a language" screen).
    I THINK I HAD A GO AT THIS - MAYBE NOT EXACTLY AS YOU DESCRIBE - WILL HAVE ANOTHER GO
    Have you tried reinstalling Mail from the installer DVD's optional install package? You can select single or multiple applications, Mail being one of them, to (re)install. You will have to rerun the combo update after doing that, though.
    THIS ONE DONE TOO!!
    THANKS FOR YOUR HELP - WILL CONFIRM PROGRESS

  • I have recently found it impossible to make a genius bar appointment on line. has anyone else had the same problem? is this a deliberate Apple policy? or have they accidentally put in a number of loops into their website?

    difficulty booking genius bar appointments on line.

    It is my understanding that they're trying to get more information from you and offer other possible support options first. They probably want to cut down on unnecessary appointments by attempting to resolve simple issues online and are also trying to avoid some situations where people were booking multiple appointments for a variety of reasons.
    I made one a couple of weeks ago with no problems. It was for a screen repair so it was pretty definitely not an issue that could be resolved by chat or a phone call.

  • Trying to update from 10.4.11 to snow leopard, the genius bar said I should be able to do this I only need 1 GB of RAM and I have 2 GB. I put in the SL disc and my Macbook pro spits it out. What do I do without needlessly spending more money to upgrade?

    So this disc won't load. I recently bought a new ipod nano, but am unable to put songs on it without the latest version of itunes.
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    This is my computer info, please please please help me install this disc so I can use this ipod I bought from you that I've been super psyched about using.
    Hardware Overview:
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro3,1
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          2.4 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache (per processor):          4 MB
      Memory:          2 GB
      Bus Speed:          800 MHz
      Boot ROM Version:          MBP31.0070.B07
      SMC Version:          1.16f11
      Serial Number:          W8******X92
      Sudden Motion Sensor:
      State:          Enabled
    I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.

    MAshmen wrote:
    disc so I can use this ipod I bought from you that I've been super psyched about using.
    I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.
    You didn't buy anything from us.
    These forums are user-to-user; no Apple staff are involved other than to moderate.
    Meanwhile, I refer to you to X423424X's post.

  • I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

    I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

    Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.

  • I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan.  Can some one help?

    I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan.  Can some one help?

    hi Samberl
    thanks a lot for the fast reply.
    I was dragging folders from main folders on the laptop-desktop  onto the external drive icon - to copy them across....
    Your suggestion sounds very promising -  I didn't know about 'cloning'.
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    Would this be the sizeof the internal hard drive = c.500 gb  ?   =   under the HD icon on desktop is written  : 
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    I have found CCC [carbon copy cloner] googling - looks good.
    When CCC site says it backs up  the hard drive - would this  mean all my files  [over 100 gb] that are mostly  in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon,  would all copy across successfully [wherever they are in the computer ]  ?
    thanks again, hope you can clarify these things and then I will go for it. 
    It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
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  • Recent update OS10.5 to 10.6 to Lion. Using Pages (4.1) only some documents won't open. At Genius bar loaded new copy Pages; reloaded Lion clean install. Still won't open although will on another computer. What now?

    Pages question: recent update OS10.5 to 10.6 to Lion. Using Pages (4.1) only some documents intermittently
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    yes;
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  • Genius bar visit with a Macbook Pro with some water damage - question

    HI,
    Yesterday, I dropped a half of a cup of water and some of it went onto my macbook pro keyboard while it was on. It really didn't look like it was that much, and I did my best to dry it right away. I turned it upside down to get the water out.  I turned it off and on again and it would only boot up in safe mode and when I tried to type it was only caps even though the caps lock was off. I left it upside down on a towel, powered off, for 24 hours.  Today I took it to the Apple store to the Genius bar. .It booted up (albeit very slowly) in regular mode this time, which was an improvement.   I opened notes and typed something, still only in caps without the lock on.  The technician looked at it, and said she'd take it in the back and open it up to see what damage there was.  After a short time she came back with it closed back up and showed me pictures on her iphone of where she found water inside.  She showed me one picture where there was already mold. Could that happen that fast?   Why wouldn't she open it in front of me so i could see, or if she needed to bring it in the back to get it open, then bring it back to me so i can see the damage?   She then tells me it will cost 799 to fix unless i want to replace it and a new one is 1199.  I feel like I was a little duped. Any thoughts?  Is that the way all stores operate when they need to open a macbook?  Thanks.  Jeannie

    "She showed me one picture where there was already mold. Could that happen that fast?"
    Hold long do you think it takes for mold to grow?  Regardless, mold can grow quickly and, despite you taking excellent care of your computer earlier, there's always a chance that moisture had entered your computer and the mold has been there for a while.  Regardless, you can always take your computer to another Apple store, and ask for it to be opened in your presence.

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