Genius can't complete "gathering information about your library" Help!
I am using iTunes 9. I have a 78 GB music library on a network attached drive (it is where my iTunes folder is). iTunes works fine but I cannot turn on Genius. When I try, the status bar opens and it says "gathering information about your library". The status bar fills up about 20% and then I get the spinning beachball. It sits there until I force quit iTunes (which is characterized as "not responding").
I have combed the discussion board to see what other people have done. Here's one thing I tried: quit itunes; went to home folder, then library, then preferences; deleted "com.apple.iTunes.plist"; went to itunes folder and deleted "itunes library extras.itdb" and "itunes library genius.itdb"; emptied trash; restarted iTunes. This did not work.
Does anyone have any other ideas? It looks like the Genius process is getting hung up on something, but I cannot figure out what. Thanks in advance!
Either go to ~/Library/Cookies and delete the file Cookies.plist
Or, if you don't want to delete all your Cookies, delete the relevant Apple cookies from Safari. To do so, quit iTunes, go to Safari and select Preferences -> Security -> Show Cookies. In the search text box enter apple.com. Select all of these files and click to Remove.
I did the first option and Genius worked fine afterwards.
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
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Adapter Name: {4F46CBF3-C53C-4615-AF14-B46B9785D100}
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Subnet Mask: 0.0.0.0
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DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
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