Genius could not complete purchase in store

I went into the local Apple store (Frisco, TX) today to pick up a 128GB iPhone 6.  Waited in line about 30 minutes.
Was assigned Shane to work with.  Everything goes smoothly.  Verifies account, etc.  However, he was unable to select my data plan when processing the order (I have a 40GB family share plan on AT&T).  He just looked at me and said, "it's not on here".  No attempt to trouble shoot anything.  He asked if I wanted to select one of the other data plans listed on his device (all individual plans).  Not a solution because I don't know what that would have done to my family share plan (this is the main number on the plan).
I expected a little more effort on his part to figure out how to get the purchase completed.  I love Apple but come on.  A little attempt to problem solve would be nice.  Maybe refer me to the genius bar or something.  Instead I got a big "see you later".
Anybody else have problems completing a purchase on an AT&T device??  I guess I can wait until AT&T has some phones in stock and go get it there.

Hi Niel!
Please also help.
Mine has the following specifications:
Hardware Overview:
  Model Name:          MacBook
  Model Identifier:          MacBook2,1
  Processor Name:          Intel Core 2 Duo
  Processor Speed:          1.83 GHz
  Number Of Processors:          1
  Total Number Of Cores:          2
  L2 Cache:          2 MB
  Memory:          4 GB
  Bus Speed:          667 MHz
  Boot ROM Version:          MB21.00A5.B07
  SMC Version (system):          1.13f3
  Serial Number (system):          4H648YJ2WGK
  Hardware UUID:          00000000-0000-1000-8000-0017F2F21E3D
  Sudden Motion Sensor:
  State:          Enabled
Is this compatible with Mountain Lion?
Please advise.
Thanks!
Erson

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