Genius stuck on "Gathering information about your libarary..."

I downloaded the new iTunes the day it was released and turned on Genius. My computer rebooted during the initial Genius setup and since then it has not gotten passed step 1. I have let it sit for over 2 days and it does nothing but finish gathering the information and then stop. If anyone can help me I would greatly appreciate it as Apple seems to be doing nothing.

Hi, I've had similar problems to start with. "Network connection timed out" but in a wiered way its artially working now, although when i enter the credit card details, it DECLINES my cad. Ive trie different cards, dbit and credit. It says ard declined, i know its nonsense because I use those cards on a regular basis.
I have tried to sign up tothe apple store for my ne iPhone and iTunes store. no luck. Help would be much appreciated.
I have tried turning off the firwall etc. does not wrk. HELPPP!!!

Similar Messages

Genius can't complete "gathering information about your library" Help!

I am using iTunes 9. I have a 78 GB music library on a network attached drive (it is where my iTunes folder is). iTunes works fine but I cannot turn on Genius. When I try, the status bar opens and it says "gathering information about your library". The status bar fills up about 20% and then I get the spinning beachball. It sits there until I force quit iTunes (which is characterized as "not responding").
I have combed the discussion board to see what other people have done. Here's one thing I tried: quit itunes; went to home folder, then library, then preferences; deleted "com.apple.iTunes.plist"; went to itunes folder and deleted "itunes library extras.itdb" and "itunes library genius.itdb"; emptied trash; restarted iTunes. This did not work.
Does anyone have any other ideas? It looks like the Genius process is getting hung up on something, but I cannot figure out what. Thanks in advance!

Either go to ~/Library/Cookies and delete the file Cookies.plist
Or, if you don't want to delete all your Cookies, delete the relevant Apple cookies from Safari. To do so, quit iTunes, go to Safari and select Preferences -> Security -> Show Cookies. In the search text box enter apple.com. Select all of these files and click to Remove.
I did the first option and Genius worked fine afterwards.

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

ITunes Match unable to complete "Gathering information about your iTunes library."

All week I have been trying to get 2 separate iTunes accounts on 2 different Macbook on Air's both running iTunes 11.3.1(2) on Mavericks 10.9.5 - the progress bar crawls along and never actually reaches the end. Both iTunes Match accounts are completely empty (i.e. show zero media available on connected iOS devices). I have signed in and out of iTunes Match, deleted the libraries and re-added them etc. but the scan just isn't working.
So, is iTunes Match being discontinued ahead of the announcements on 9/9 or is this a temporary glitch, or something thats just local to Spain?

I'm having the exact same issue on a fresh windows 7 install...pretty annoying. After a few minutes of Genius in iTunes 9.0.2 gathering information about my music library my PC crashes and turns off. This is the only issue my computer has...help?

Genius stuck while gathering info about my library

I decided to use Genius for the first time. I turned it on. It started to gather information about my library. I went to bed.
Next morning, the bar had reached about twenty percent across. Itunes was unusable as it had slowed right down to glacial. I left it on for another 24 hours. After 24 hours, it had moved no further, and itunes was still glacial.
I turned everything off. Restarted. I then had to turn on Genius again, and click on the contract, as if I had never done before. The bar immediately moves up to twenty percent again, but there it sticks, nothing happens for a day, and itunes is glacial/useless.
I have looked in this forum, and deleted the itunes library genius file, as well as all apple.com cookies, as some people said that worked for them. But it didn't work for me.
I am using latest versions of itunes 10 and snow leopard. 2.16 GHz Intel Core 2 Duo imac, 1GB Memory, 20 GB left on the HD.
I'd be grateful for any help and advice.

I've been using Genius for a long time, but mine just started doing this as well.
It gathers info up to around 40%, then just bogs down. Then after about 10 more minutes, iTunes will completely freeze and give me the spinning beachball / marble of doom.
I had to force quit and this ended up locking the iTunes library file, so I repaired permissions, restarted, deleted the genius database, and watched it gather info and freeze again.
I'm on 10.6.6 and whatever the latest version of iTunes is, 2.4GHz MBP, 4 GB ram.

ITunes stuck on "Gathering Info about your iTunes Library"

iTunes Match starts a sync and get stuck in these location without moving forward. The status bar is at 100%. I have canceled it and started it multiple times. I have do the same thing on laptop and works fine. I have reinstalled iTunes and have shut off iTunes Match and the same thing happens.

Hi - I have exactly the same problem, but this didn't help me.
I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
13999 / 14010
13966 / 14010
14002 / 14010
14007 / 14010
13964 / 14010
13348 / 14010
14008 / 14010
14003 / 14010
14008 / 14010
14001 / 14010
... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.
As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

HT5085 Gathering Info About your iTunes Library - Keep getting Network error

I bought iTunes Match yesterday, and so far have not been able to use it.
It gets to Stage 1: Gathering Info About Your iTunes Library and makes progress, but right at the end an error box appears saying:
"We could not complete your iTunes request. The network connection was reset.
Make sure your network connection is active and try again"
Well I know the network connection is active as I was able to be charged for iTunes Match and have had no problems making other purchases. I went to Advance > Run Diagnostics Tests from Help in iTunes and ran the Network Connectivity Diagnostics and it reported no problems.
Now I know how much Apple hate giving back refunds, but if people can't help, does anyone know how I can get my money back? If I click "Report a Problem" it simply takes me to the help pages. I tried contacting support but I received an email saying they can't help.
I'm getting quite frustrated now, so I'm reaching out and hoping someone can help me?
I've copied the diagnostic results below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description:          Microsoft Virtual WiFi Miniport Adapter #2
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {4F46CBF3-C53C-4615-AF14-B46B9785D100}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {6D3CAB28-0C0B-4701-A440-B1A90BE75551}
Description:          Dell Wireless 5540 HSPA Mini-Card Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {8C130DAB-E810-4FA6-8946-1600FFE0DB2F}
Description:          Intel(R) WiFi Link 1000 BGN
IP Address:          192.168.1.69
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Fri May 18 20:01:40 2012
Lease Expires:          Sat May 19 20:01:40 2012
DNS Servers:          192.168.1.254
Adapter Name:          {B32D9395-8937-42EC-BC5F-352D07958EDF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-18 20:14:07.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

Problem saving information about your mailboxes

My Mail account freezes when a message comes up saying 'There is a problem saving information about your mailboxes' .. it just scrolls saying 'it may take a while to determine the problem, .. should I just leave it to do this or is there anything else I can do to fix the problem?

Let the thing run in SBBOD paralysis mode for 3 hours. Up pops a message "kill Mail, will re-import all your messages on restart". Had to force quit to kill. Relaunch - by George it did so. Took forever. Fixed itself. Weird.

HT204406 Good Morning, I' m having issues passing the first step on Itunes Match! it's been two days and itunes is still gathering information about my library! Please help! thx

i'm having issues passing the first step on itunes match! It's been two days and itunes is still gathering information about my library! i have windows vista. Please Help!! thx

i'm having the same problem. it's still gathering information about my library and it's been two days!! Did itunes have any solution for you guys. would appreciate a response.
Thx

My 5 year old MacBook Air is telling me it "cannot save information about your mailboxes because there isn't enough space in your home folder. Quit mail, delete files you don't need, then reopen mail." What is "home folder," and which files to delete?

My 5 year old MacBook Air is telling me it "cannot save information about your mailboxes because there isn't enough space in your home folder. Quit mail, delete files you don't need, then reopen mail." What is "home folder," and which files to delete? Thanks.

The home folder is where all of your personal files are kept.
Best candidates to delete are movies, videos, music and photos since they generally take the most space.
Don't forget to empry the Trash after you delete the file because the space is not returned until the Trash is emptied.
Allan

Process/templates for gathering information about existing BI functinality

Hi everyone - Excuse me for posting this question to the thread, it is more of a bus analysis question. I need to document an existing BI / reporting system and identify:
1. Usage of the reports
2. Business units using it
3. Can the reports be consolidated
4. Sources being used
5. Business rules being applied
6. Can these reports be deleted
Can you suggest a process or a set to templates, if you have participated in similar initiatives ?
Much appreciated,
Iliya

Thanks, this helps with the usage aspect, looking into it, but my question had more to do with a business analysis process or document templates for gathering information, documenting sources, rules, etc.I would think this goes a bit too far from their knowledge for most people in this forum and you might be better going to BA specialized forums or searching in Google. I could give some sample docs but we don't have templates where I work so it will take me ages to go through them to remove any confidential or sensitive data.

Gathering Information about IP

Hi guys,
I'm developing an aplication where I need to get geografic information about a IP...
I've searched in many foruns, in google, and other references, but I not found
Can someone give me a advice ??
Thank you
Defcon

Defcon wrote:
Well,
1� The applications is in JavaYeah but this problem isn't.
2� Need to be more specific possible
3� I'm developing a honeypot, so, when the computer is attacked, I can get information about who is trying to hack my computer, so, with this information, I can generate a map on Google Maps, to locate this person.Specific is difficult and you should be expecting to pay for that information.
Basically you need a list that maps IPs to locations. Doing this by country is not too difficult because generally ranges are assigned by country and you can find this information via Google.
But after countries it get's more complicated in a hurry. You'd have to find the netblock owner and go with that address. But none of this is 100 accurate.
To be honest I don't think you really need this information. More likely is if attacked you want to know the range of IPs the attack comes from and block/flag/whatever accordingly.

HT204406 I have lost all my previously uploaded music. iTunes match appears to be stuck on gathering information. please help!!!

I have seen very posts about this and have tried turnming on and off the Match feature. Please help!

This may happen, if you unplug your USB cable before, the iPod has finalised writing the filesystem, so although the songs are there, it is not in the corrupted filesystem, which if you are lucky, may be fix using chkdsk(windows), or DiskUtility-> FirstAid-> Repair.
Anyway for future, if you cant wait to disconnect the iPod, try a HardReset,
After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
Have an nice day!

Are you able to regain information about your password if forgotten by email instead of resetting your phone?

I just put in a password but I just lost the information on what the password was. I need help because I just got this phone for Xmas. Is anyone else having they same trouble or have gone through what I have to deal with right now? Any help will do. Is there a possibility of asking Apple for a reset link by email? I do not want to reset my phone because much information is on here and there is no backup.

Apple does not have your passcode for the phone.
You will have to do a restore.

Flash gathering information about a directory

I was wondering if anyone could help me with a problem i am
having.
From within Flash I would like to be able to scan a
directory, not local, and place the information in an array. With
this ability I would also like to be able to go unlimited-(within
reason) directories deep and also load the file/folder information
into an array.
Essentially, creating an array for each level in a specified
directory.
Any and all help with this would be greatly
appreciated.

Search Google - there are loads of PHP based file &
directory scripts
floating around.
Dave -
Adobe Community Expert
www.blurredistinction.com
http://www.adobe.com/communities/experts/

Genius stuck on "Gathering information about your libarary..."

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