Genius told me that my power adapter was NOT covered under warranty. ?????

Not too happy with my Apple store as of late. First I bring in my defective iPhone power adapter for a replacement and was told I had to schedule an appointment with a "Genius". I guess it takes a genius to plug in a power adapter and see that it doesn't work. Of course the next available appointment was 2 days away. So....I leave, make an appointment, come back 2 days later and the Genius tells me that the power adapter is not covered under warranty. Is this correct???? This is crazy. He actually told me that I could just buy another one there for $29 or find one on Ebay.
I don't even really have much use for the power adapter, but I find it very hard to believe that it is not covered under the same 1 year warranty as the phone.
Is this true?
Thanks.

I have had to deal with the "genius bar" for 4 weekends straight now, with one more weekend to go. All to simply get my Apple iPhone bluetooth replaced. They gave me a refurbished one which was still broken, and they didnt know how to even use their own software to do the rma. So far my worst experience with a store in a very long time and I have no plans of doing business with Apple through one of their "genius bars" ever again. Heck, I had to show the so called iPhone genius how to pair the headset with the phone. Quite pathetic.

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HT1349 I would like to know if the power lock button is covered under warranty.

I would like to know if the power lock button is covered under warranty.

couple of quick questions, when was your purchase date I.E. are you within 90 days of purchase, if so i suggest calling iOS/iPhone support, as you're within your 90 days of complimentary phone service and they could answer the question along with getting everything set up to for a repair, either through mailing in, or with an appointment at your closest apple retail store. also, did you get the applecare+? that covers two incidents of accidental damage for about 49 dollars to replace, as opposed to the price of an uncovered replacement which can start at 4 times as much. if its not accidental damage, you should be covered.
-full disclosure: these views/statements not endorsed/approved/etc by apple, just my own working knowledge from publicly available information.

HT4236 I had to completely reset my phone back to "new" at the Apple Store and the Genius told me that my PhotoStreams would download automatically back to my iPhone after the reset. They have not. Are they lost forever?

I had to completely reset my phone back to "new" at the Apple Store and the Genius told me that my PhotoStreams would download automatically back to my iPhone after the reset. They have not. Are they lost forever?

Have you logged into iCloud on the phone? If not they won't be there, also just to let you know photo stream doesn't keep your photos forever anyway. It will keep up to 1000 photo's after that it will delete the oldest photo there, it will also delete any photo that is 30 days old.

I havea 2007Mac Book Pro and a Genius told me that it is "vintage" and that the "logic board" is bad. He removed the hard drive and told me to buy a "sled" to retreive the data. Is it worth trying to fix it so that I don't have to buy a new one?

I have a 2007 Mac Book Pro and a Genius told me that it is "vintage" and that the "logic board" is bad and no longer supported. He removed the hard drive and told me to buy a "sled" to retreive the data. Is it worth trying to fix it so that I don't have to buy a new one? Where should I take it? Thanks.

djgornik,
if the Genius is correct and the logic board is bad, then replacing the logic board would be fairly expensive. What problems are you seeing with your MacBook Pro that caused you to visit the Genius in the first place? Whether it’s worth trying to fix it or not depends on your particular circumstances, such as your willingness to trade time for money in pursuing repair vs. replacement.

TS1424 I purchased the series "Call the Midwife" and downloaded it to my Windows desktop. Then I tried to sync the episodes to my 1st generation iPad and an error message told me that the video format was incompatable with the my iPad. What to do?

After downloading into my computer, I tried syncing to my iPad but to no avail. The purchased tv series would not sync. So then I tried to download via wifi directly to my iPad and the first two episodes downloaded no problem. The following 6 episodes then said that the video format was not compatible with my iPad and therefore would not download. What should I do. I don't even know who to ask in Apple nor how to get in touch without paying a fee.

Hi, jjsylves.
Thank you for visiting Apple Support Communities.
If the media is still located on your computer, I would create a version specifically for the iPad. To create and iPad version in iTunes 11 select the media that you are wanting to convert. From there, select the File menu > Create New Version > Create iPad or Apple TV version. Once the media has been converted, sync the iPad version to the iPad.
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
iTunes 11 for Windows: Syncing overview
http://support.apple.com/kb/PH12311
Regards,
Jason H.

Shop told me that i cannot change my iphone4s because The warranty is out from Humidity..

My problem is the power button cannot press...
but I went to the shop
Shop told me that i cannot change my iphone4s because The warranty is out from Humidity..
I think it's not fair for me,
My iPhone never been soak the water before..
I think I used it in Thailand ,, it's tropical weather...
that's not my false ..
so why i cannot change?
Please tell me the good reasons.
Thanks

Here is the article about it:
iPhone and iPod: Liquid damage is not covered by warranty
Since we are all users here just like you, we can't do anything about decisions made by Apple.
You'll have to pay for a replacement:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.
Message was edited by: Ingo2711

Apple told me that my iPhone 4 does not have the possibility to store sent e-mails. I can not believe that, but my iPhone has a box for sent mails that is always empty. How can my iPhone store sent e-mails?

The Apple helpdesk told me that my iPhone 4 does not have the function to keep sent mails stored. I cannot believe that. My iPhone 4 has a Sent box, I have checked the Sent box in Configuratieo--> E-mail, ...Calender..,but the Sent box is always empty after I have sent an E-mail. I know that the E-mails arrive at their destinations. How can I activate the Sent box?

lol the person you talked to at Apple was not very bright.
Of course you can have sent items in your mail on the iPhone 4. I have mine there all the time.
Sounds like you might have issues with the software.
I recommend trying a reset, send email and see if that goes to the sent items directory
If not do a restore.
#1: Reset: http://support.apple.com/kb/HT1430
#2: Restore: http://support.apple.com/kb/HT1414

Ac power adapter is not working

i bought this item apox. 9/10 months ago from Tesco so i dont know if i have any cover?
HP Photosmart Plus All-in-One Printer - B209a
ac power adapter is not working and i ready own hp printers and dont want to have to splash out on another.
please help...
This question was solved.
View Solution.

Hi,
You should still be under warranty, but if not you should be able to buy one from HP Parts Surfer.
I hope this helps
JonW
I work for HP

I tried to update the App that I purchased but the message told me that my Apple account is not valid for use outside of US and I must switch back to US store to able to do it. How can I switch the account from foreign countries back to US?

I tried to update the App that I purchased but the message told me that my Apple account is not valid for use outside of US and I must switch back to US store to able to do it. How can I switch the account from foreign countries back to US?

On your phone (from http://support.apple.com/kb/ht1311):
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.

When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

What happened is that my internet connection was not good so i downloaded .ipsw file from a torrent but now i cannot get it to update my ipad because ios 5.0.1 is out i tried copying files to ipad updates in the itunes folder but no help

what happened is that my internet connection was not good so i downloaded .ipsw file from a torrent but now i cannot get it to update my ipad because ios 5.0.1 is out i tried copying files to ipad updates in the itunes folder but it still asked me to download a 700mb software update
plz help

If you downloaded the correct version for your iPad model (and the different models have different ipsw files), then you should be able to navigate to it in iTunes by pressing and holding the shift key on Windows (command key on Mac) when clicking the Check For Updates button.
Message was edited by: King_Penguin

Power Adapter Does Not Charge the Battery and Charge Light Is On?

Power Adapter Does Not Charge the Battery and Charge Light Is On?
My power adapter doesn't charge my computer anymore. however the charge light is on.
Please help my battery is draining fas

So, with your power adaptor connected not only does the battery not charge but the powerbook is not running on ac power. Then I guess the power adaptor is faulty. In as much as you've verified this with a known good one a new one is in order. Try yours in another powerbook to make sure.

When the update was loading I got an error R5034 that the runtime library was not addressed correctly

when the update was loading I got an error R5034 that the runtime library was not addressed correctly

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I got a meesage that my redemption code was not active for CS6

I got a message that my redemption code was not active for CS6

Hi baltimorecameraclub
Please refer : http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Hi my iPad 3 screen cracked very easily I was surprised. Is this covered under warranty? How can I fix it?

Hi my iPad 3 screen cracked very easily I was surprised. Is this covered under warranty? How can I fix it?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Apple will provide a replacement iPad for:
iPad model
Out-of-Warranty Service Fee
New iPad
$299
iPad 2, iPad
$249
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

Genius told me that my power adapter was NOT covered under warranty. ?????

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