Germany: activate my new free IPhone4 with BASE inside

Hi, I´m swap my free IPhone4 today in an Apple Store. Now I can´t activate the new free IPhone4 with my BASE Card inside.
Where´s the problem??
Can someone help me, please!?
CU
Michael

if i understand your post you are saying this is a unit that was given as an exchange for a phone under applecare correct? if thats the case there should be no extra charges...

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