Get a folder and a question mark on startup
I get a gray screen with a folder icon and a blinking question mark on startup. Is this bad?
It's certainly not good! A flashing question mark appears when you start your Mac. Usually, the only workable solutions is reinstalling OS X. What version of OS X do you have installed?
Similar Messages
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Only get blue scrren and blinking question mark on startup
I have a Macbook 2.16 Intel Core 2 Duo 2gb 80g combo 10.5.
It froze up while I was on the net and I did a forced shut off with the power button. Now when start it up I only get a very light blue(gray?)desktop with a question mark blinking in an icon of a folder.
I do not have a installation CD as this is a laptop had Apple checked out and reinstalled the OS.
Any advice as to what I need to do to recover the OS would be greatly appreciated.Each computer comes with its own installation disks. Use those. If you don't have them, Apple will provide replacement disks for the machine at a nominal price—call AppleCare and have the serial number available.
As for the blue screen thing, see the yellow banner at the top of http://discussions.apple.com/category.jspa?categoryID=235 which points to http://support.apple.com/kb/TS1541 and ultimately http://support.apple.com/kb/TS1545
Whether or not this solves your problem is unknown, but the flashing question mark indicates a corrupt OS, most likely a result of the forced shutdown. -
I replaced the battery on my RAID card, when I booted my mac pro up, I get the folder with the question mark. I used a boot USB drive to boot and when I looked in the RAID utility, my RAID 5 volumes were no longer showing, advise.
ErnestNot sure if I'm following you. I have 4 hard drives installed on my Mac Pro. I had a RAID 5 configured and functional for about 5 months. My battery died on the RAID card. I replaced the battery, seated the RAID card back in the slot I removed it from. When I booted to the USB drive to look in the RAID utility, I could see the battery is charged but my volumes are not showing.
The drives don't show in disk Utility. I built the RAID with the RAID Utility and they did show there. I have a early 2008 Mac Pro, Mavricks OS running Mac Server -
My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it. I've tried Option key, and Control S keys and it still will not boop up. Can anyone help?
If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion or later:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless. -
I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please
Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton -
My screen turns gray with a blinking folder and a question mark
My computer started going really slow so I tried to restart it. When it started to turn back on the screen just went gray for a minute or two then a darker gray folder with a question mark on it started blinking in the middle of the computer. little help?
Hi,
Before you buy a new hard drive, you may be able to get it fixed free of charge.
MacBooks equipped with Seagate hard drives model ST96812AS (and possibly other Seagate models)
with firmware 7.01 have experienced a higher than normal failure rates. The failure mode is that the heads detach from the positioning mechanism.
You can use System Profiler to see what type of hard drive is installed. If you have gotten the screen with the folder and blinking question mark, and you do have a Seagate ST96812AS installed, I recommend calling AppleCare or taking your Macbook to a retail service center. There is a good chance you may be able to get the drive replaced, even if your MacBook is no longer covered by a warranty.
The hard drive is considered to be a user serviceable part, so you might not have to send the entire computer in, but rather swap only the hard drive via mail.
Best wishes for a problem resolution,
Bill -
What does it mean when you computer crashes and when you turn it back on it shows you a blank blue screen with a little folder and a question mark in the middle? It's a old imac from 1997.
I don't have original discs that it came with.
Then you still can use the second option with the keyboard combo I posted, called "resetting the PRAM."
Also when you way hold the c key down do you mean turn computer off and turn back on holding the c key?
Yes, or you can simply restart. As you don't have the CDs, this isn't on the plate any more.
The internal backup battery is not expensive and, in most iMacs is user-replacable. If yours has a tray-loading optical drive like this one:
it takes a major teardown to replace the internal battery. If this is the case, you'd be better off to leave the computer plugged in all the time; that eliminates the main reason for having a working battery.
If it has a slot-loading optical drive like this one:
things are much easier. The battery is visible through the RAM access door on the bottom of the computer case. The manual:
http://manuals.info.apple.com/en_US/iMacG3_2000UserManual.PDF
has sketches of how to access the RAM and therefore the backup battery. Unfortunately, the pdf on the manual goes up sideways on-screen and the RAM instructions are pretty deep into the manual. It's probably easier to scroll (for a while) to the section on adding RAM and print the applicable pages.
When you work on the battery, some sort of non-conductive pliers or large tweezer or forceps help unless you have tiny fingers. Make sure to note the polarity of the old battery and install the new one in the same orientation.
The battery itself is readily available. If price is no oblect, you can get it for a small rasom from Radio Shack Store ("Tandy" outside the US) as part number 23-026.
Online, they are dirt-cheap even after adding shipping. I buy backup batteries form this outfit:
3.6v Newer Technology Lithium 1/2 AA PRAM Computer Clock Battery -
Why do I get a folder with a question mark on bootup
why do I get a folder with a question mark on bootup
my daughters Mac and she doesn't remember which osX version she had.
can't seem to get past that flashing folder with a ? in itA flashing question mark at boot means no start up drive can be found. Solutions vary based on what OS is installed.
Try the command and r keys held down at restart to see if it enters "recovery" mode. Use the Disk Utility to find out more about the drive. -
My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?
My MacBook has a grey screen with a folder and a question mark in the middle what does this mean?
It means a valid system cannot be found. You need to reinstall OS X.
If you have Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you have Lion or later:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Macbook Air - White/Grey Screen with a folder and a question mark
Out of the blue , my macbook air stopped starting up and strted to show me a white/grey screen with nothing but a folder and a question mark . After searching on the internet for solutions and trying to reset my PRAM setting , it still wouldn't boot up . I opened up disk utility and going through internet recovery , I ran the first aid verification on my MAC OS X Base System and it said that it found no problems . I can't restore or erase by the way and i really wouldn't erase my files as I have very important files on my mac . Moving on , I tried to reinstall OS X , but apperently it needs a disk to install OS x on and since none appear , I tried using an USB . After creating a partition and erasing everything on my USB , not happy about that , it wasn't big enough for the OS . So now I am basically stuck in the mac white screen Limbo .
Any sort of help would be fantastic and please do keep in mind that this is a macbook air and I do not have a place to put DVDs into . All I have read on different forum pages didn't help so i decided that it would be a good idea to create my very own thread . I am not very sure about the Mountain Lion version ,but I am not very sure that it matters .Out of the blue , my macbook air stopped starting up and strted to show me a white/grey screen with nothing but a folder and a question mark . After searching on the internet for solutions and trying to reset my PRAM setting , it still wouldn't boot up . I opened up disk utility and going through internet recovery , I ran the first aid verification on my MAC OS X Base System and it said that it found no problems . I can't restore or erase by the way and i really wouldn't erase my files as I have very important files on my mac . Moving on , I tried to reinstall OS X , but apperently it needs a disk to install OS x on and since none appear , I tried using an USB . After creating a partition and erasing everything on my USB , not happy about that , it wasn't big enough for the OS . So now I am basically stuck in the mac white screen Limbo .
Any sort of help would be fantastic and please do keep in mind that this is a macbook air and I do not have a place to put DVDs into . All I have read on different forum pages didn't help so i decided that it would be a good idea to create my very own thread . I am not very sure about the Mountain Lion version ,but I am not very sure that it matters . -
White screen with a folder and a question mark in the Folder
Hi,
My daughter's Desktop Mac Pro won't reboot. On reboot, it shows a white screen with a folder and a question mark within, It just stays there and nothing happens. Is this a problem with a dead hard drive, dead processor, faulty USB connection, problem with airport.? We need advise and help, please!
effie imperioHi, Anonymoustache, thanks for responding.
Yes, I think it is "a flashing question mark". If it is flashing, you think it is a hardware problem like a dead hard drive? I had a flashing question mark with my Power book G4 and Apple replaced a dead hard drive.
Thanks Hatter, I will convey your response to my daughter and see if it will help.
effie imperio -
TS2570 i see a folder and a question mark when i restart my macbook pro
i see a folder and a question mark when i restart my macbook pro
There are four general causes of this issue:
1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from the hard drive's location.
(79011) -
From the little research l have done, l have been convinced l may be having a dead hard drive though after having tried all the other troubleshooting tips found here, when trying to boot l get the grey screen and folder with the question mark suggesting it can not find the files neccessary to boot hence l tried booting with the disc and the message l get is that mac OS X can not be installed on this computer, though after doing the hardware check etc they all say okay. I've even tried erasing the drive and trying to instal the OS afresh with no luck. Any ideas or l must just get a new hard drive?
Pretty sure BGreg hit the nail on the head. If your hard drive was failing, you would still be able to at least attempt an install, provided your ard drive was mounting. You usually get that message when the disk is incompatible with the computer. If it is the proper disk, you might try erasing the disk (provided your info is backed up) using Disk Utility (under Utilities in the menubar) and choose the Mac OSX Extended (Journaled) format.
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Can't seem to get my mac book to boot from the CD after installing new hard drive.
I keep holding down "c" while restarting the machine with the disk in but it just keeps ejecting the disk and giving me a folder with a question mark.If your on 10.5 with a Intel Mac, I think Apple has jinxed the firmware so you can't boot from the 10.5 disk anymore.
So far several people, myself included, can't boot from a 10.5 OS X disk on a Intel Mac.
Your going to have to buy a 10.6.3 Snow Leopard retail disk, it's wayyy better than 10.5 anyway, faster and most stable even better than Lion. Have to buy iLife though as it doesn't come on the 10.6.3 retail disks, only free with grey disks.
http://store.apple.com/us/product/MC573Z/A
https://discussions.apple.com/message/16276201#16276201 -
IMac crashed & on reboot I get the folder with a question mark
This happened last night when I went downstairs to put my computer to sleep, it was frozen. On reboot, I would get the chime, but not the apple logo—just the gray screen. Finally, after a minute or two, the folder with a question mark appeared. I tried resetting my PRAM and that didn't seem to work. I tried rebooting from the install disk to repair permissions, but my volume wouldn't even mount. It wasn't there.
Since this was 10:30 at night, I just went to sleep and when I woke up this morning, I turned it on just to see what would happen and lo & behold, it turns on, apple logo appears and ultimately takes me to my login screen. Needless to say, I was thrilled.
However, when I went to login on either my account or my husband's account, neither of our passwords will work now.
I have tried everything—typing the letters one by one. Nothing. How on earth am I supposed to login now? I'm afraid of restarting for fear of that infamous folder with the question mark appearing.
Any suggestions on how I could possibly login? Not only that, why are our passwords no longer working? Our names and avatars show up (they're custom avatars), so something is showing up on my HD, but why don't our passwords work? Weird.
Any advice would be greatly appreciated.
Oh, my specs are below and the only thing that I have done differently is I upgraded to v10.5.6 a few days ago. Otherwise, this never happens. No, I have not installed new RAM or anything like that.
Thanks!!!
SuzanneThank you so much for your replies, but I wanted to give you a heads up.
After speaking with tech support yesterday morning, and trying to verify disk via install disk, it was recommended that I bring my computer into Apple to have my HD replaced. I took it to the Genius Bar yesterday and yup, I need my HD replaced. Pain in the butt, but oh well, it could have been worse.
I pretty much back up all of my work (I'm a graphic designer) on a regular basis, but hadn't backed up my recent iTunes purchases, which I was told yesterday I could easily transfer from my iPod back to my "new" iMac—since they're purchased from iTunes. What a relief.
I guess the only thing that's a pain is pretty much all of my bookmarked websites (and there were a lot) and my photos, which I believe for the most part, were backed up.
Regardless, a lesson learned—never take advantage of the fact that your computer is what you think brand new (less than a year and a half old), and thinking it won't die, because you never know. This guy that was sitting next to me at the GB had a brand new MacBook Pro and it died after one week. Ouch!
I am going out right now and purchasing an external HD and having Time Machine back up on a regular basis. What a pain, but a harsh lesson learned.
Thank goodness for Apple Care.
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