Get a response and info is like pulling te

My Xfi went defecti've on me about a month ago, and after FINALLY get creative to just give me a RMA number, instead of trying to tell me that I need to trouble shoot the problem (I knew the card was broken,) I shouldnt have to put through the paces of their "standardized" customer support steps, especailly when I infor them that Im a very advanced PC user etc etc blah blah, anyway, now after more than 2 weeks they finally update the online RMA status for me, but only after I emailed them about 5 times asking what the hell is going on, now a week after THAT, all it says for the status is "audio test failed".
Like for crying out loud, if they know its broken now, why hasnt a replacement been shipped.
But what really gets me is that they cant even bother emailing me back. All I get after 5 emails is "its being processed" like I didnt know that.
They have terrible service.

mattyboy,
Can you let me know what region you're in, and also which e-mail address you used to contact Customer Support, and include a reference number if you were given one. You can send this information to me via private message. I'll get someone to check into it for you then.
Cat

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