Get Apple to listen to us

http://www.apple.com/feedback/ipod.html
leave feedback on what we want to see happen.

LurchNC wrote:
I think its a good idea for everyone with a problem to fill this out.
It's not just good for if you have problems, it is the only way to let them know you want a features added or put back in.
You might, for example, want to ask them to put the ability to add calendar events back.

Similar Messages

HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

Tap to click not working properly in Mountain Lion. How do I get apple to fix this major issue with mountain lion?

The tap to click does not work with mountain lion as it did before the mountain lion install. I purchased a brand new imac in August of 2011 and got a wireless keyboard and selected the wireless trackpad instead of a mouse. The trackpad worked wonderful pre upgrade with tap to click. Now after the install of the newest beast, I have to actually press the trackpad rather than a slight tap. I have carpel tunnel and this is causing great stress upon my hand. How do I get apple to fix this major issue with mountain lion?

Perhaps, I was not clear enough.
I have an imac purchased in Aug. 2011 which came with Lion 10.6 (two uprades before mountain lion)
Recently, I just purchased a macbook pro retina with Mountain Lion
On my imac, my settings allowed me to "tap to click" everything EXCEPT the initial log in at the star up of my imac, again running Lion 10.6
On my macbook pro retina which has Mountain Lion, I set up the "tap to click" option, but notice that a "hard" click was neccessary when trying to click things. I thought this was a macbook thing (my first one) so I went and upgraded my imac to Mountain LIon, BIG MISTAKE! Now both my imac AND my macbook only have limited "tap to click" options. Before mountain lion I could "tap" to highlight and select text, tap and drag, and many other thiings that Mountain Lion has disabled.
I am truly surprised that no one has noticed this MAJOR issue.
Is there a way to uninstall this update, similar to how on a PC you can go back to a restore point.
On another note even the way PREVIEW has changed is less user friendly, there used to be icons on the bottom right corner of the screen, now I have to double tap and select the option I would like to switch between contacts and thumbnails. This is really annoying and is causing me time when reviewing files.
Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
In fact almost all of the trackpad functions have been selected.

HT204387 can we get apple to make a fix to download that would enable the bluetooth file sharing with any deivce?

can we get apple to make a fix to download that would enable the bluetooth file sharing with any deivce? i would like to to stay with Apple iphone but if they dont improve the lack of features.. i will move on and I know im not the only person to think like this.
regards
gavin_p

There is not "fix" to be provided, Apple made a decision to not include the file sharing profile.
You are welcome to provide feedback, but after six years, I would not hold your breath.
Feedback can be left here: http://www.apple.com/feedback/iphone.html

How can i get apple to call me in uk

i have tried to get apple support to call me (free because i have an ios6.1 issue) but they keep saying they tried but cant contact me? i know they are calling from the states, do i have to put +44 in front of my phone number? as it wont allow me to do that

can't help you then above are the only ways to call a UK number
Go to an Apple Store genius bar
or do your own troubleshooting
Restart
reset
restore
As described in User guide .
http://support.apple.com/manuals/
http://support.apple.com/manuals/Which is probably what Apple will tell you do initially
and user forum help is free

How can I get Apple to replace my rev a with isight imac?

I'm on my second major repair of my Imac rev a in less than a year. So many horror stories here. How hard is it to get Apple to replace my computer with one that one break down all the time? Any advice would be helpful.
Roxie

I am currently trying my hardest to get a replacement machine. I have had several repairs on my iMac, (6 trips to the apple store!!) but they have told me that my repairs were not major enough to warrant a new machine. I am sending letters and documentation to as many people in customer relations as possible.
Right now my computer is getting repaired. Again.
Good luck.

How can I get Apple to give me an activation key for QT Pro that works?

Stopping at the Genius Bar last night, they suggested I upgrade my QT Viewer to Pro so I could move some of my digital video over to my iPone. I followed the purchase/download instructions and after putting in the activation code, I was NOT redirected to the page to activate the Pro version. I did the usual of retyping ny name, the key and even installed QT Viewer again, all to no avail.
I caled Apple support this morning and was told to call QT support and have them make my key recognizable. The only problem is the number she gave me for QT support says there is no QT phone support, only web information on frequently asked questions and this forum. I sort of feel like I am going in a circle.
So if anyone has the magical answer on how I can get Apple to give me an activation key that actually works without being able to speak or email a human support person, I would very much appreciate it.
Thank you.
MacBook Pro Mac OS X (10.4.10)

Kirk,
Thanks again for your suggestions. No, I don't get an
error message. In fact nothing happens. My name and
key are typed in and from what I understand, once you
do that with a real key it directs you to the
registration page. When I get done entering the
information the window just sits there without any
button or option to continue.
QT Pro is already in the QT (non-pro) you installed and the key (which is a hash of your name in part) allows the Pro features to work.
No redirect, internet, nothing like that. As such many people have activated and think they haven't. Just look at the menu items and see if the "Pro" logo is shown next to a few (which are greyed out and not available without Pro). If not you are done.

How can I get Apple to add new radio stations on the Apple tv?

How is it possible to get Apple to add NRK P13 to the available radio stations for streaming?

maybe
http://www.apple.com/feedback/

How do we get Apple to respond to the CD burning problem?

How do we get Apple's answer to the problem so many of us are having burning CDs?

Apple responds to problems with their software though KnowledgeBase articles and/or software updates. Except on very, very rare occasions, Apple tech support people will not respond in the Discussions forums. If you want to communicate with Apple tech support directly, you would have to call their tech support forum (the call will not be free).
Have you seen this KB article?
iTunes for Windows: Additional troubleshooting for burning issues
It may not help, but if you haven't seen that article, it's worth a look.
You might also try as a temporary test disconnecting the Lite-On drive and setting the Samsung as master and then see if you can successfully burn from iTunes.
Regards.

How can I get Apple to approve an app created by a third party?

I was trying to install an app provided by Headwaters Economics (http://headwaterseconomics.org/tools/eps-hdt/download-eps-hdt-application). When I click the install button, however, my OS gives a message saying "'install.app' can’t be opened because it is from an unidentified developer.:" The software in question is an add-on for Microsoft Excel, and it is crucial for acquiring data I use in research. The software is recommended by staff at the Bureau of Land Management. They have been working with me for a while on acquiring data. They suggest, and the online documentation at Headwaters Economics confirms, that this add-on app will fulfill my research needs. How do I get Apple to approve this app for installation.

There is no Apple approval process for this. Headwaters Economics needs to fork over the $99 to get a Developer ID so that people who install their software can be assured it came from them and isn't some malware masquerading as them. Until that happens, you will have to right click (or command click) and choose "Open" to get past the Gatekeeper.

How can I get apple to email me things like updates and stuff like that on email?

How can I get apple to email me things like updates and stuff like that on email?

You can't.

The lcd screen of my 15-inch Macbook Pro (mid 2009) is separating from the case. The glue failed due to the heat. How can I get Apple to fix this factory flaw?

The heat vented from the back of the laptop caused the glue to fail and now the screen is separating from back of the lcd case near the hinges. I know for a fact that this issue is known by Apple as I have seen the issue reported at least a dozen times. This laptop was considerably more expensive than any comparable laptop at the time I bought it. I bought it believing that I was buying a quality product from a quality company. I've owned many laptops and I have never seen anything like this. My laptop is out of warranty but this is really besides the point. This is clearly a factory defect that Apple should remedy. What do I need to do to get Apple to fix this design flaw?

Ask Apple.
We're just regular users here, nobody from the company shows up except for the invisible moderator who purges your posts, threads or self. And if any employee is around, the lawyers probably prevent them from identifying themselves.

How can i get apple to understand this is an authorize cord? It's the cord that came with the phone.

How can i get apple to understand this is an authorize cord? It's the cord that came with the phone.

cheriefromcatawba wrote:
How can i get apple to understand this is an authorize cord? It's the cord that came with the phone.
Is that what Apple told you when you took your phone and usb cord to the store?

Vertical line issue - How can we get Apple to address this?

Hi guys,
As can be seen in this forum (and a lot of other forums, as well), a lot of people are experiencing this problem on their 17" iMac G5 with iSight. Here are some pertinent details (which may be familiar to a lot of people but can be a primer for those who are just starting to experience the problem):
1. For most of us, these lines started appearing between 13-15 months after they purchased them. The lucky ones either had these failures occur during the first 12 months, or had APP.
2. The majority of these units can be traced to the Shanghai factory W8 (enter your S/N in this website to get the manufacturing information of your unit: http://www.chipmunk.nl/klantenservice/applemodel.html).
3. A similar issue occurred (or is occurring) with 17" PBs. From what I have read on the Apple PB forums, it seems that this has been a long standing issue and Apple has SUPPOSEDLY attempted to censor some of the posts discussing this. Note that these units can also be traced back to the same Shanghai factory.
4. The "iMac G5 Repair Extension Program for Video and Power Issues" which certain people have always been referring users to on posts discussing this type of problem obviously refers to a totally different issue (http://www.apple.com/support/imac/repairextensionprogram/) and is applicable only to first gen iMac G5s. I'm sure that everyone appreciates it but, at this point, it is quite clear that it is not the solution to our problem.
5. Based on the number of posts discussing this very same problem in the Apple forums, it is pretty obvious that these are not isolated issues. There are too many similarities (time of failure, how the numbers of line increase over time, manufacturing source, etc.)
6. Some people have suggested that unstable power sources may be the primary cause of the problem. However, based on the locations of the people with these problems who have posted in this forum, it seems unlikely. From what I can see, the problem happens whether you are from a highly industrialized country (where a stable power source can be expected) or a developing country (where power sources MAY be more unstable).
7. Apple has typically responded (to anyone who has taken the time to write or have their iMacs inspected) that this is not a known manufacturing defect issue. As such, the cost to repair this problem, which can go up to USD 500, will have to be borne by the owner.
8. Based on posts of some people who have had their units repaired, it is the LCD that has to be replaced. This is also supported by posts from people who have resorted to purchase a separate display as a workaround.
Now, the question is, *how do we get Apple to address this issue*? Do we all start writing Steve Jobs about it? Do we go to the press? Should we put up a website and Digg it to death? A spoof video on YouTube? MySpace? Or will we just suffer in silence? Suggestions anyone?
P.S. Suggestions that involve any sort of violence or industrial sabotage are not acceptable, please.
Note that Ale_Tog has put up a Flickr page where we can post photos of our poor iMacs. Just send the photo to [email protected] with the subject "Dead pixels on iMac". No text, just the photo attachment. (+Ale_Tog, if you read this, I hope you don't mind me posting this here. Also, I suggest that we at least put the first 5 chars of the serial number, the factory information which can be retrieved on the link in #2 above, and which country the unit is based.+). I highly recommend that everyone send a photo to show that these are not isolated issues.
To get an idea on how many people are experiencing this problem, here are a list of posts in these forums, as well as others, discussing this issue (feel free to add to this):
http://i7.ebayimg.com/05/i/000/b2/75/2e8d_1.JPG
http://i16.ebayimg.com/06/i/000/b2/75/2ee5_1.JPG
http://i12.ebayimg.com/07/i/000/b2/75/2faf_1.JPG
http://discussions.apple.com/thread.jspa?threadID=974094
http://discussions.apple.com/thread.jspa?messageID=5146382&tstart=0
http://www.macusersg.org/forums/index.php?topic=40998.0
http://discussions.apple.com/thread.jspa?threadID=607522&tstart=180
http://discussions.apple.com/thread.jspa?threadID=463075&tstart=270
http://discussions.apple.com/thread.jspa?threadID=197560&tstart=360 (this is about dead pixels, but one person reported a whole line)
http://discussions.apple.com/thread.jspa?threadID=292889&tstart=390
http://discussions.apple.com/thread.jspa?threadID=293895&tstart=390
http://discussions.apple.com/thread.jspa?threadID=279138&tstart=420
http://discussions.apple.com/thread.jspa?threadID=197630&tstart=465
http://discussions.apple.com/thread.jspa?threadID=197745&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197741&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197641&tstart=585
http://discussions.apple.com/thread.jspa?messageID=4227335&#4227335
http://discussions.apple.com/thread.jspa?messageID=976574&#976574
http://discussions.apple.com/messageview.jspa?messageID=4369582&stqc=true
http://discussions.apple.com/thread.jspa?threadID=778470&tstart=0
Please start sending your suggestions. The more the many-ier!

Yep. I feel Apple's 1 year manufacturer warranty for the iMac is not adequate, especially for an all-in-one unit with a relatively high price.
My iMac G5 started displaying a vertical cyan line about 4 weeks ago, only about 19-20 months after I bought it for Christmas in 2005.
I called up Apple to enquire what could be done and was told by their customer service that a rather long period had elasped since the warranty expired in 2006. So I was told to take the iMac to an authorised repair centre and Apple will not contribute to the cost of the repair.
I expect respectable service life from my computer and anything less than 5 years is totally unacceptable. Thus I seriously question the value proposition for the iMac in this respect. Does it mean that I have to replace my iMac every 2 years? The computer still feel reasonably zippy, I still have plenty of space left on my hard drive, but the screen is failing ...
Today another line (green) appeared on the screen ...
It is my understanding that a number of LCD monitor manufacturers are now providing 3 year warranties for their products. Now why should Apple only provide a 1 year warranty? Especially when the replacement option will cost more than buying an entire new LCD monitor with even better specifications?
Based on the number of responeses I have seen here, this is not a rare occurance and I seriously question their quality control in their manufacturing process. I think Apple should be responsible for these repairs, and also provide a 3-year warranty for their LCD screens.
My iMac's serial number is W8548Zxxxxx.
Sincerely yours, an unhappy Apple customer.

Get Apple to listen to us

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