Get disconnected after trying to watch videos or download files

Whats with jumping through hoops to get technical help? Every time I try to watch a video or download software the browser freezes. It then can't find web pages for about 1-5 minutes and then will re connect to most but will not be able to find any google web sites. I have been using firefox for years but now must switch to a new browser. Hope you fix your problems.

You can check for problems caused by recent Flash updates and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox

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  • Green Screen while trying to watch videos

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    @jhaiser ,
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    Advice for asking the "Very Best Question"
    Next due to the many different versions of notebooks in each product line please include your full model and product number.
    HP Notebook PCs - How Do I Find My Model Number or Product Number?
    Have you tried playing dvd video?
    Have you had this problem with other media players such as VLC?
    Please post back with as much information.  Such as type of video you are playing.  Is it downloaded?
    Is it streamed like from Netflix.
    Please post back when you get a chance.
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • Getting Blocked Plug In when trying to view videos. Downloaded 16.0.0 Flash Version and still have problem

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  • PC freezes when trying to watch videos on internet

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    Recent freezes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.
    In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:
    * [[Flash Plugin - Keep it up to date and troubleshoot problems]]
    * [[Flash 11.3 crashes]]
    * [[Flash 11.3 doesn't load video in Firefox]]
    Other, more technical information about these issues can be found under these Links:
    * http://forums.adobe.com/thread/1018071?tstart=0
    * http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
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