Get error (0x80092013) logging into iTunes store, can someone help?
Getting error (0x80092013) trying to get into iTunes store. Can anyone out there help me.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
Similar Messages
-
Error 310 when logging into iTunes Store and app Store
Hi,
I just bought AppleTV. It allows me to log into the iTunes store through my wireless connection. However, I can't connect to iTunes store through my MacBook. I keep getting 'Unknown error 310'. However, I CAN log into iTunes store through my PC which is connected by ethernet cable. Does anyone know how I can fix this with my MacBook?This is probably due to a connection error.
I fixed this by navigating this route:
Control Centre > Network and Internet > Internet Options > Connections Tab > LAN Settings > Untick proxy server box (if ticked).
Hope this solved your problem! -
Updated my apple tv last nite, it did two updates and now im told it is upto date, i cannot log into itunes store, says it is unvliable, but my computer and iphones can acces it fine. any one else having this issue? also a problem ive been having since i got it is that home sharing wont work with my itunes or my iphone 4. but when i power off and on my wifi router it starts working, every time i want to use it this happens?
I assume from your first post that you will have tried restarting your router. if you were having to restart it all the time previously have you considered an interference problem.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel. -
using Apple TV for first time - to rent a movie. Logged in successfully - billing info updated. Keep getting message to log into Itunes on PC - movie won't load on TV -
any advice?3GB for a movie? That's almost equivalent to an original DVD.
Have you checked in the Recently Added playlist?
I think this is possibly linear. Select 'normal' in HB, iTunes accepts it; select 'high quality' in HB iTunes doesn't. I can't say why; I don't have any video that anywhere approaches 3GB in size. If that's how iTunes behaves I don't see you have too many options. You either select normal and it works, or you select HQ and live with playing the movie outside of iTunes.
I won't ask what movie because any help with illegally ripped copy protected DVDs is strictly prohibited by the Terms of Use so I'm assuming this is a 6 hour video of your puppy playing on the floor. -
Why are songs/albums deleted off of the iTunes store? How can I get them back on the iTunes store? PLEASE help. Thank you.
Perhaps the copyright holders chose to remove them. What album were you after?
tt2 -
My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?, My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?
i tunes asks me to check internet connection.
-
my ipod touch 1st gen has gone into recovery and wont restore because of a error 1 or something like that can someone help me quick this ipod is my little cousins and i dont want her mum to find out what happend
I have not seen a solution for error (1)
make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I'm trying to sync my iphone 5s with itunes and keep getting error message "Device is timed out", can anyone help me please?
Try here first:
iTunes: Error 13019 during sync
Then here:
Help Unknown Error 13019 (Updated) -
Get three quarters of the way through recovery mode and then iphone goes back to "Connect to Itunes screen" can someone help please?
Delete the .ipsw file on the computer.
Put the device in DFU mode.
Restore as new, once the restore completes, then try restoring from backup. -
I am trying to reinstall my CS5 from my external and I am getting a code 6....can someone help?
I am trying to reinstall my CS5 from my external and I am getting a code 6....can someone help?
Please provide us with the following logs.
You can find them at:
Ps Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
You can zip all the files together and send us through mail ([email protected]). This would help us in finding the root cause.
Regards,
Ashutosh -
I am using Windows 8.1. I have combined several pdf's, but I can't get the new file to save. Can someone help me?
In Adobe Acrobat use File > Save
-
Unable to log into itunes store (0x80092013) and update problems
I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple. -
Plist parsing error when trying to log into iTunes Store
Can't log into App Store on my iPhone 5S, when trying to access my account on my MacBook I get "plist parsing error". Pls help.
Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123891) -
I can't see my country name when I tried to log into iTunes Store for first time
Hi,
Couple of days ago, I successfully registered in iOS Developer Program. All of the process is completed. Today I tried to log into iTunes Strore from my mac. But it asked me "This Apple ID has not been used with the iTuens Store" Please review your account information.
I clicked on review.
I am not in United Kingdom, so I need to select my country for a valid billing information. But my country name isn't listed there. :-(
I am from Bangladesh, and I believe that we do not have payment processing problem. So I don't know why Bangladesh isn't included there! Can someone give me any suggession? Should I contact with Apple Support Team?
I have already Purchased iOS Developer Program Using my Credit Card. If my credit card is acceptable, then why can't I get registered in iTunes Store? I want to connect with it and all of you know that iTunes Store is the worlds best store for applications/games/.................... and more......
Please help someone
thanks.Ohemod,
There are 120+ countries that have iTunes Stores, but that leaves many that do not. You can consult this document: iTunes Store: Which types of items can I buy in my country?
Opening in a new country requires a tremendous amount of legal, commercial and financial investment, but I am sure Apple would be interested in knowing where there is unmet demand. If you wish to make suggestions to Apple, you can use the iTunes Feedback page. -
Ever since downloading and installing Mavericks, I have been unable to use my apple id on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB RamHi Carolyn,
tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine.
Maybe you are looking for
-
I was wondering how to set Czech smart quotes in Pages 09. I have set Language in System Preferences->International to Czech, but I get US smart quotes anyway, even though the rest of language specific formatting (p.e. date) is in Czech. I have tried
-
i had my phone reset and without paying for my music i have already got is there anyway of getting all my songs back?
-
Help - After 4 months I still can't activate my ac...
Hi, Been having a huge nightmare with BT customer support. Moved house in April and signed up for BT phone/broadband package and pre-paid the first year. Was a month after move in before we finally had broadband but all good eventually. Then get emai
-
Hi I have a MSI CD-RW MS8340S burner. I am trying to burn CD&G's (Karaoke Discs),but they have to be burnt at at least 4X or lower.The problem is when I use a program like Nero or Clone CD I set the write speed at 4W and I even set it at 1W ,but as s
-
Hi, lately a client of ours encountered a rather strange problem with the ORA-01801 error. The error only occurs at the clients system. On our development environment everything works as expected. Here is a snippet from the stored procedure in which