Get error message when trying to synch iphone

I'm not sure why I keep getting an error message that says access denied, not authorized privelegdes or something when i try to synch my iphone to our new mac desktop.

Restart your computer and the iPhone. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo. It is safe to do, there should be no content loss. It is the same as rebooting your computer.

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    have a look at the answers in this thread http://discussions.apple.com/thread.jspa?threadID=1972468&start=0&tstart=0 for an easier way to do this.
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