Get general error message, please try again or contact support (49)

Just purchased a new HP computer with window 8.1 64 bit.  Tried to download PS but the download fails.  General error message states retry or contact customer support (49).

Hello,
I also get this problem.
MAC OSX 10.9.3
When I click update now it open the creative cloud tab from the menu bar where the update shows that its installed??
I have also found it difficult updating versions via MAC. Please help..

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