Get Info artwork field is empty.

When I select "Get Info" for an album the artwork field is always empty whether I have uploaded artwork or not.  Is this normal?  I expect the artwork to show because the other fields like artist, album, etc. display their respective information.

I have never used iTunes' get artwork feature.  I know iTunes will under some configurations display artwork for all tracks if only one item in the album has artwork.  iTunes also keeps its own copy of artwork, as well as optionally embedding a copy of artwork in a media file.  The latter is done so if you copy a single track to a player it will display artwork, but only having a single copy for a whole album means you don't use up space by unnecessary duplication.  This may be why you see artwork for the album but  a specific file may not display it in Get Info if it is not actually embedded in the file.
A small discussion about artwork folders - http://discussions.apple.com/thread.jspa?threadID=2753574

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