GET INFO crashes iTunes
Scenario: 2G DP G5, entire music collection stored on external firewire drive; any time I try to GET INFO about a song, playing or not, iTunes just closes out without any warning. Plus, I never get the post-apocalyptic "An application has quit unexpectedly...". I know I could do this without trouble before iT 6+, currently up to date on system and app updates. Any thoughts?
dgd, Jules and JoeHeathen hello to you all,
None of you indicate that you are running your iTunes library from an Ext HD.... in that case do this...
Use BatChmod to set correct permissions on your home ~ Music folder
This compact GUI will perform the same tasks as a 'terminal command line'
drag the complete Music folder with libraries and iTunes Music folder inside to the BatChmod Icon and drop....
check path is correct.... tick if not already.... Owner=R W X, Group=R, Others=R,
then tick 'Apply ownership and privileges' tick 'Unlock" ... click Apply...
provide password... all done very quick...
Now shutdown and restart holding down the command and 's' keys until you see the prompt.... type ...
/sbin/fsck -fy
hit return
when check is complete type...
reboot
hit return
Check back here with the results ... take care ... TP
Similar Messages
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iTunes 8 seems to work OK... but one of the first thing I tried to do was "GET INFO"
And iTunes CRASHED.
It crashed using the menu, or hitting apple-i (in any window-- icon, album, or list view)
It still crashes.
Here's the log dump. Anyone else have this problem?
Process: iTunes [2900]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 8.0 (8.0)
Build Info: iTunes-8003502~2
Code Type: PPC (Native)
Parent Process: launchd [227]
Date/Time: 2008-09-09 22:58:22.910 -0800
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000c0000023
Crashed Thread: 0
Application Specific Information:
0x4403ec
0x78938
0x27f7cc
0x93b039f0
0x92c45730
0x92cf9a94
0x92cf97b4
0x92cf96f0
0x2808f8
0x280fec
0x37ca4
0x280400
0x309c
0x2da0
0xbffffc7c
Thread 0 Crashed:
0 libobjc.A.dylib 0x96a23018 objc_msgSend + 24
1 ...ple.ApplicationServices.ATS 0x95828684 LLCStyleInfoCreateActiveStyleInfo + 652
2 com.apple.QD 0x96698664 TATSUStyle::ConstructActiveStyleInfo() + 52
3 com.apple.QD 0x966b5034 TATSUStyle::operator==(TATSUStyle&) + 100
4 com.apple.QD 0x966b4fac TATSUStyleSet::operator==(TATSUStyleSet&) + 104
5 com.apple.QD 0x966b4ed0 ATSUCompareStyles + 104
6 com.apple.HIToolbox 0x92cc502c CUnicodeTextRun::EqualAttribute(unsigned long, void const*) const + 76
7 com.apple.HIToolbox 0x92cc0a74 CUnicodeTextRun::Assign(CAttrObject const*, unsigned char) + 104
8 com.apple.HIToolbox 0x92cbd3b8 OpaqueTXNObject::ITextensionDoc(unsigned char, unsigned long, OpaqueWindowPtr*, Rect const*, CMLTEFileObject&, unsigned long) + 1076
9 com.apple.HIToolbox 0x92cbb450 TXNCreateObject + 220
10 com.apple.HIToolbox 0x92cbb228 TUnicodeText::Init(HIView*, CGRect const&, unsigned long) + 244
11 com.apple.HIToolbox 0x92cbaf20 TControlText::Init(HIView*, Rect const&, __CFString const*, ControlFontStyleRec const&, unsigned long) + 232
12 com.apple.HIToolbox 0x92d6479c HITextField::InitializeCommon(__CFString const*, ControlFontStyleRec, unsigned char) + 136
13 com.apple.HIToolbox 0x92d646cc HITextField::Initialize(OpaqueEventRef*) + 204
14 com.apple.HIToolbox 0x92c1cc30 HIObject::HandleClassHIObjectEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 624
15 com.apple.HIToolbox 0x92c1c928 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 80
16 com.apple.HIToolbox 0x92c1c3c8 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
17 com.apple.HIToolbox 0x92c1b560 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
18 com.apple.HIToolbox 0x92c1b37c SendEventToEventTargetWithOptions + 52
19 com.apple.HIToolbox 0x92c16b50 HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**) + 292
20 com.apple.HIToolbox 0x92c169f8 HIObjectCreate + 100
21 com.apple.HIToolbox 0x92d644c0 _HIEditTextCreateWithClass + 260
22 com.apple.HIToolbox 0x92d97674 CreateEditUnicodeTextControl + 108
23 com.apple.HIToolbox 0x92d05814 NewControl + 2896
24 com.apple.HIToolbox 0x92d9a09c GetNewControl + 120
25 com.apple.HIToolbox 0x92cefec0 InitializeItem(_DialogRec*, short, DITLItem*, long) + 744
26 com.apple.HIToolbox 0x92cefb48 ForEachDialogItem(_DialogRec*, unsigned char ()(_DialogRec, short, DITLItem*, long), long) + 92
27 com.apple.HIToolbox 0x92cef3b0 NewDialogCommon(_DialogRec*, char**) + 192
28 com.apple.HIToolbox 0x92cee148 NewFeaturesDialog + 268
29 com.apple.HIToolbox 0x92da58b0 CreateDialog(Rect const*, unsigned char const*, unsigned char, short, OpaqueWindowPtr*, unsigned char, long, char**, ColorTable**, char**, char**, unsigned long, unsigned char, AutoPositionInfo) + 188
30 com.apple.HIToolbox 0x92da5618 GetNewDialog + 424
31 com.apple.iTunes 0x001ca0b0 0x1000 + 1872048
32 com.apple.iTunes 0x000db7c8 0x1000 + 894920
33 com.apple.iTunes 0x0006669c 0x1000 + 415388
34 com.apple.iTunes 0x00125a5c 0x1000 + 1198684
35 com.apple.iTunes 0x00126cdc 0x1000 + 1203420
36 com.apple.iTunes 0x000c7ab8 0x1000 + 813752
37 com.apple.iTunes 0x000cdc38 0x1000 + 838712
38 com.apple.iTunes 0x00212b90 0x1000 + 2169744
39 com.apple.iTunes 0x0021382c 0x1000 + 2172972
40 com.apple.iTunes 0x0003502c 0x1000 + 213036
41 com.apple.iTunes 0x00280dc8 0x1000 + 2620872
42 com.apple.iTunes 0x00280fe8 0x1000 + 2621416
43 com.apple.iTunes 0x00037ca0 0x1000 + 224416
44 com.apple.iTunes 0x002803fc 0x1000 + 2618364
45 com.apple.iTunes 0x00003098 0x1000 + 8344
46 com.apple.iTunes 0x00002d9c 0x1000 + 7580
47 ??? 0xbffffc78 0 + 3221224568
Thread 1:
0 libSystem.B.dylib 0x955bb438 machmsgtrap + 8
1 libSystem.B.dylib 0x955c235c mach_msg + 56
2 com.apple.CoreFoundation 0x93b03568 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x9301fe3c HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x9301fc80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x955bb498 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x955fe90c pthread_condwait + 1336
2 com.apple.iTunes 0x00359f44 0x1000 + 3510084
Thread 3:
0 libSystem.B.dylib 0x9561fae4 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x93b0e9b0 __CFSocketManager + 764
Thread 4:
0 libSystem.B.dylib 0x955c1e4c _semwaitsignal + 12
1 libSystem.B.dylib 0x955fea00 pthread_condwait + 1580
2 libGLProgrammability.dylib 0x94318298 glvmDoWork + 120
3 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 5:
0 libSystem.B.dylib 0x9562db98 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x95664ac4 accept + 16
2 com.apple.iTunes 0x002f246c 0x1000 + 3085420
Thread 6:
0 libSystem.B.dylib 0x955bb438 machmsgtrap + 8
1 libSystem.B.dylib 0x955c235c mach_msg + 56
2 com.apple.CoreFoundation 0x93b03568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x93b03df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x0024c0c0 0x1000 + 2404544
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 7:
0 libSystem.B.dylib 0x955bb4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x955fe8fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x937c0e68 TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x937c0c3c TSWaitOnSemaphoreCommon + 428
4 ...ickTimeComponents.component 0x045f3950 ReadSchedulerThreadEntryPoint + 5312
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 8:
0 libSystem.B.dylib 0x955bb4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x955fe8fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x937c0e68 TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x937c0c3c TSWaitOnSemaphoreCommon + 428
4 ...ple.CoreServices.CarbonCore 0x937ea028 AIOFileThread(void*) + 1068
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x96a23018 srr1: 0x0200f030 dar: 0xc0000023 dsisr: 0x00200000
r0: 0x95828688 r1: 0xbffed250 r2: 0xa0675508 r3: 0x0b7752b0
r4: 0x96ac0110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
r8: 0x00000000 r9: 0x00000000 r10: 0x956d4b8c r11: 0x69520110
r12: 0xc0000003 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x0a2866b0 r17: 0x00000000 r18: 0xa09b840c r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0bc5dd50 r23: 0x00010032
r24: 0x00000000 r25: 0xa09be170 r26: 0x00000002 r27: 0xa09be170
r28: 0xa09be170 r29: 0xa09be1e0 r30: 0xa09be250 r31: 0x9582840c
cr: 0x44022428 xer: 0x20000000 lr: 0x95828688 ctr: 0x96a23000
vrsave: 0x00000000
Binary Images:
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John
Fairbanks, AK
Stuck and unable to reorganize a few songs....It works now that I turned OFF the Genius feature.
As soon as I closed the GENIUS sidebar and quit iTunes (to save the state of changes) then restarted iTunes and everything seemed to work.
Weird! Genius kept me from doing ANYTHING till I used it.
John in FAirbanks -
When I try to change the location for a file in get info from music to audiobooks, itunes crashes. my itunes has all updates as does my macbook. i am on lion os.
ok, i solved the problem on my own. i happened to remember that when i purchased an audible download, that it comes in aac format. all the crashes with my itunes happened with trying to use an mp3 format for audiobooks. I thought to myself, "i wonder if it is trying to tell me that it doesn''t like the mp3 format for audiobooks?" thus, i went to the files, right clicked on them, and selected create an AAC file. itunes created the AAC new files. i then brought up GET INFO, changed the options to audiobook, don't shuffle and pick up where left off, clicked Ok, and all files when over to my book folder immediately with no problems. they are now ready to go onto my ipad or iphone where they will go into the book folder as well since i now have them in the correct folder on itunes.
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Anytimes I click get info on itunes it crashes , what do I do ?
Anytimes I click get info on itunes it crashes , what do I do ?
Are you syncing your ipad through WiFi with iOS5? I had the same issue and I had to turn off WiFi syncing and go back to the wired way
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Error Message--ITunes runs in 64-bit mode. Uncheck the Open in 32-bit mode in Get info for ITunes. However it is UNCHECKED. I cannot access itunes at all. What now?
Fallout75, good catch on the eXo plugin. To remove it, in the Finder click "Go" on the menu bar and pull down to "Go to Folder" and then type ~/Library/iTunes/iTunes Plug-ins
When that Finder window opens, you should see an "eXo" subdirectory. Just delete that "eXo" folder and iTunes should start without the error. -
When I select "Get Info" in iTunes, iTunes "NOT RESPONDING"
when I select "Get Info" in iTunes, iTunes "NOT RESPONDING"
What you see in iTunes is a database list which also contains unseen information as to which file iTunes should play on your computer when you click on a track. Usually those files are in folders inside your iTunes > Media folder. When iTunes asks you to find a file say yes and then guide it to the actual file you want it to play in your media folder. It should then asks if you want it to find others and will re-scan the series of folders to rebuild the links. If you cannot find the file on your computer then you will have to restore from a backup.
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If I Control-Click on a library item then choose Get Info (on my Mac, or a shared library or the iTunes Music Store), iTunes crashes immediately.
If, however, I press Command-I, Get Info window appears.
iTunes has been completely deleted (including receipts), disk checks, repair permissions, no hacks or Application Enhancer. Thoughts and ideas welcome.This same problem exists in iTunes 6 for me. It was also in iTunes 5. The cmd-I trick does work for me too.
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Type get info and itunes closes
Whenever I click on "get info," iTunes closes. I've already uninstalled and reinstalled iTunes, but get the same result. This problem kind of crept up on me and I have no idea what caused the change. It worked fine until a couple of months ago, and except for not being able to access "get info" it still works fine. Anyone else manage to deal with this problem?
Hey zaichiksamuraichik,
When troubleshooting unexpected quits/freezes with iTunes on Windows Vista, the following article provides the best information and potential resolutions:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.
Thanks,
Matt M. -
'get info' on itunes isn't responding
I just uploading my itunes to the current version to get the 'get info' bar and now it isnt responding why is this?
I just updated to 10.5 today and now "Get Info" freezes when you enter a letter in the author"s name or the Album name. Of course trying to find a solution in the Apple web site is impossible. Owning an iPhone and an iPad and using iTunes doesn't qualify a customer for some form of support when Apple's latest release has bugs.
I am not a satisfied customer.
Wilson -
As soon as I updated to 10.4.6 two of my macs (a mini and a quad G5) started crashing when using the "Get Info" or spotlight search.
Any ideas on how to solve this?
Quad G5 Mac OS X (10.4.6)You may be able to repair this with the 10.4.6 Stand Alone Combo Updater.
This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It has worked well for many.
Remember to Verify Disk before update and repair permissions before and after update from /applications/utilities/disk utility.
-mj
[email protected] -
HT1369 new version of itunes will not load getting info that itunes is not downloaded correctly
have had itunes for several yrs attempted to download newest version but getting message that itunes is not downloaded correctly and new version will not download
well nobody bothered to give me a hint on what to do, maybe because the problems with the new version of iTunes are really a lot, there is an enormous amount of people out there that have all sort of different problems including mine so I have decided to return to the previous version which works fine and wait untill the apple people come up with a decent product ....
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How do I recapture purchased and downloaded music for my I Tunes library after inadvertently deleating that info?
It has always been very basic to always maintain a backup copy of your computer for this very reason.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup copy, not good, then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I cannot access the album artwork tab under 'Get Info' within iTunes.
I just manually added artwork for a song, so I know it isn't that I can't add any artwork. After I added it for the first song, I went to do it for another song-different title, also marked as an 'Unknown Album' and 'Unkown Artist' (they both were before I started to add the information in and artwork), but the 'Artwork' tab is grayed and unselectable. They have different artists and albums entirely. Just to be clear, the file is in .wav format before it was downloaded (free and legally) the was opened automatically in iTunes was the download finished. The file extension still says .wav on it. I'm including this information in case it helps. I am looking for a way to fix this and make it work, please help. Thank you in advance!
In case you want to know what the file is to try it yourself, it is the audio track for the following video. The video creator made the song and included a free download to the audio track in the description. It is the 'Extended Cut' version that I am trying to add artwork for.
http://www.youtube.com/watch?v=rrSaTHsHNsc
Thank you!Nevermind! I just had to convert it to an AAC version which can be found under the 'File' drop down menu. The option is under 'Create New Version' then 'Create AAC Version' I don't know what AAC is or means, but it duplicated the song but in a format I could add the artwork for. I found out that to add artwork for .wav files, the first must be converted. Thank you! I hope this helps other people too!
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How do I update the Summary section under get info in ITunes?
Any help wuold be appreciated.
Thanks for that.
I guessed as much, but is it a recent addition?
Because the iPod Classic that my new one is replacing never had it. (That was a 120GB one, bought in November 2008, but I'm not sure if the software version was different.) -
ITunes 11.0.2.26 stops working when I try and Get Info
Hi, I've never asked a question here before, so bare with me if I give all the wrong information or something...
Recently, I'd been having trouble getting my iPod Touch 3rd gen 64 gb to sync with my iTunes Library. It would sync all my old music but any new music I added was completely ignored. In a last stich effort to fix this problem without having to resort to resetting my iTouch, I decided to update my itunes. I now have the iTunes version 11.0.2.26 and everything seemed to be working fine. My ipod syncs old and new music and all my information is still in tact.
However.
With this new version of iTunes, every single time I try and change a song's information via the "Get Info" button, iTunes suddenly stops working and closes before I've even been able to see the information. A Microsoft Windows window pops up and says,
"Itunes has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution
is available."
This is a screenshot of what pops up when I click and Get Info: http://25.media.tumblr.com/1d3334a0bf5f0a7308b28f4565ff02a6/tumblr_mit8vzNS1E1ro wvqao1_500.jpg
I have a Microsoft Windows Vista
ACPI x86-based PC, driver version: 6.0.6002.18005
465 GB capacity, with only 248 GB being used
As I said before I have a 64 GB Generation iTouch 3rd Gen, and a version 11.0.2.26 iTunes. Windows informs me that all of my drivers are up-to-date and there are no current updates available.
I've tried running my iTunes in safe mode and that didn't help, and I've also tried uninstalling and then reinstalling itunes. I really don't know what else to do other than try that "Create Another User and test" thing. I am really not that well-versed in computers and diagnostics, so I'm hopping I won't have to get elbows deep in the inner files of my iTunes to try and fish out some plug-in or another. Nothing else seems to be wrong. I can sync and add music and create playlists and purchase music. I just cannot edit Get Info without my iTunes crashing.
Should I try and download the old version of iTunes again and just reset my iTouch?
http://www.oldapps.com/itunes.php?old_itunes=6704First I would try this
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Next remove the Apple software using the instruction above and install a previous version. You can Google to find the previous versions
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