Get Info--Info Tab--All information is grayed out....can't change anything

In iTunes, right click on a song in the library, click on Get Info, click on Info, All information is grayed out and cannot be accessed and/or changed. Question: How do I correct this situation? I uninstalled and re-installed iTunes to no avail. I am on a PC with Windows 7.

Hi, I'm just brand new to the forum and Itunes and had the same issue with an album I had imported (no track or album info)and likeyrself could not get the Advanced "get track name" as it was greyed out.
After a lot of searching on this forum, with no luck, I changed the VIEW mode from GRID to LIST and then bingo, the option ("get track name") was no longer greyed out!!
Hope this helps. Cheers Dennisg
PS: As a first time user, I'm fast becoming UNHAPPY - I imported a Rod Stuart album and the Bloody Itunes made 4 albums out of the one, because he sang a few duets - HOw silly is that!!

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Hi Escapermark,
Have a look at these knowledge base articles, the first one should fix the gray out problem:
http://digital.ni.com/public.nsf/allkb/609A763289E6E81D8625739F0052151F
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Get Info--Info Tab--All information is grayed out....can't change anything

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