Get Info Is Blank

Hello,
I'm posting this question because I want to help my girlfriend out here. Anyways on her computer in iTunes the get info box no longer works. Basically you right click on a song and choose "Get Info" and the box appears completely blank except for "previous," "next," "ok," and "cancel" buttons. She is running Windows Vista Home Premium 64 bit with the correct/latest version of iTunes installed. This problem has persisted through one iTunes update and I for the life of me can't solve it. I've made sure all the files and folders for her music are not set to "Read Only", I've tried running a repair install of iTunes but no dice. Any and all help is much appreciated. If you need more tech details please ask. I realize to I should mention that this problem seems to be system wide; such as windows media player won't let you access the options menu or the individual song options menu. I realize that this is an iTunes forum but just thought that might mean something is wrong on a grander system scale.
Thanks
Vincent/Anna

I seem to remember somebody else posting about that, the entire page being blank except for the buttons.
Sorry I can't remember the resolution, but that suggests display settings or maybe reinstalling the video drivers.
http://support.apple.com/kb/HT1768

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