'Get Info' iTunes Freeze

Searched the q&a can't see if this has been raised or answered. Just recently and it doesn't happen all the time, I'll add a file to the library and then right click to 'Get Info' and whilst the song will continue to play, itunes will freeze and the only way out is via Task manager.
Anybody else had this at all?
I've got the latest version of iTunes yet it still happens.

I don't know what else is on your PC, but I get files from emusic.com.
If I try to do a Get Info while eMusic is downloading stuff, it does the same thing....the eMuisc downloaded has a lock on iTunes somehow and messes it up.
If you don't use eMusic, then see what else it could be by looking at your Task Manager > Processes tab.

Similar Messages

Get Info iTunes items grayed out

I just recently transfered my iTunes library from a PC (running XP) to a Mac Mini. Some of the songs had artwork, while most did not.
When I access the library on the Mini and select a song using "Get Info," the tabs at the top of the window (Summary, Info, Video, Sorting, Options, Artwork) are only partially available to me. Video is grayed out (not surprising since it's an audio file). "Options" and "Artwork" are also grayed out. I have also tried to import album artwork but the box in the lower left hand corner says "not modifiable."
Not only that, if I click on "Info" I do not have the option to modify any of the song information. It won't let me delete or add to.
Any suggestions would be greatly appreciated.

Just a guess, but it could be a permissions problem. Navigate to your iTunes Music Folder thru the Finder, do Get Info (command + i) and see if you have Read and Write permissions on the folder AND click the button that says Details and make sure that Read and Write is Applied to the Enclosed Folders. You might also try repairing permissions in Disk Utility.
Also...do you have Admin privileges on your user account on the Mac?

"Get info" on video files freezes iTunes for minutes.

When I right click a video file and select "get info", iTunes always freezes for at least 60 seconds. Then it shows the normal tag info. If I change anything and press ok it freezes again, then it works as it should (with the edited info saved properly). This is making it impossibly time consuming for me to organize my TV-Shows to my new iPod.
No issue with audio files, but all mp4 video I've tried so far gives me this issue (from movies of 2 hours to YouTube clips of 10 seconds length).
I have tried reinstalling with the newest version to no effect. I'm clueless, can't find anybody else with the same problem.
+_Help me please._+

This has always been the case for me. I thought it was normal behavior for iTunes.

Type get info and itunes closes

Whenever I click on "get info," iTunes closes. I've already uninstalled and reinstalled iTunes, but get the same result. This problem kind of crept up on me and I have no idea what caused the change. It worked fine until a couple of months ago, and except for not being able to access "get info" it still works fine. Anyone else manage to deal with this problem?

Hey zaichiksamuraichik,
When troubleshooting unexpected quits/freezes with iTunes on Windows Vista, the following article provides the best information and potential resolutions:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.
Thanks,
Matt M.

When I try to sync podcasts to my Nano, iTunes freezes

I recently acquired a new 6th Generation Nano. Whenever I try to sync podcasts to it, iTunes freezes up and has to be forcibly stopped from the Task Manager. This doesn't happen if I try to sync the podcasts to another device (I have an iPad and until recently had an earlier model of Nano and neither have any problems). It's fine if I set it to sync podcasts, but if I actually mark off any podcasts to be transferred and then sync, the Nano sort of freezes in that 'Connected' state we usually get and iTunes freezes up entirely at some point while the 'Starting Sync' message is displayed. I don't have any sort of issues opening up the Podcasts folder or anything like that, it's just when I try to send Podcast files specifically to the Nano that I have a problem.
iTunes version 10.6.0.40
Desktop PC, Win7 64-bit SP1

Problem solved. Rolling back to iTunes 10.5.3 fixed this and restored normal behavior to the sync process. This would seem to corroborate the idea that this issue is the result of some sort of problem with iTunes 10.6. Here are the steps I took to rollback to the previous version of iTunes:
Download the appropriate version from this page and install (but don't launch iTunes yet). The availability of this installer is time sensitive, of course.
Assuming you have already used iTunes 10.6, there is a file called iTunes Library.itl that iTunes creates and you will need to either delete it (if you don't care about losing your playlists) or replace it with the last version in the "Previous Libraries" folder (assuming you ran iTunes 10.5.3 before this). Just move the last version from the Previous Libraries folder (it will probably have a date in it's name), put it in the same place as the original file and rename it to be iTunes Library.itl. These files are located in /Users/username/Music/iTunes/ (for Mac OS), or \Users\username\My Music\iTunes\ (for Windows 7). More info here fo other Windows OS's.
Once the iTunes Library.itl file is dealt with you should be able to launch iTunes 10.5.3 successfully.
Worked for me.

TS1717 I get the error "unable to load data class info from sync services" and eventually itunes freezes-will anything in this article help?

I get the error "unable to load data class info from sync services" and eventully itunes freezes. will this article help me?

Hello there brigidfromca.
Messages can always be pretty daunting when we're not sure where to start. I was able to locate the following Knowledge Base article that discusses the very message you're getting:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/TS2690
It is a pretty thorough document with multiple steps to review, but looks to be great place to start for a resolution for you.
Thanks for using Apple Support Communities to reach out to us for answers.
Cheers,
Pedro D.

When I go to get info and start to type artist itunes freezes.

I've tried reloading itunes twice now, it still feezes. I've gone trhough the entire trouble shooting list for freeze ups, including system config, it still froze up. Is this a bug in the new version? Help!!!!!! I use get info all the time to do audio books so I can have them in itunes in a comprehendable order.

And what does this have to do with the iPhone?

ITunes freezing when clicking "Get Info"

My iTunes keeps freezing when I click on "Get Info", and it takes several minutes to open. Sometimes, it won't open at all, and I have to end the task in Task Manager.
I have Win7 and almost 200gb free. I noticed this about three weeks ago and have already upgraded to the latest version. Any ideas?

Tried reinstalling, and I'm still having the same problem. It takes about a minute for the window to open after selecting "Get Info."

TS1717 get info screen in ITunes locks up

Whenever I choose the "get info" button in ITunes 11.0.2.26 it freezes and I have to use task manager to shut the program down. All I wanted to do was to rename the artist and song name. Why is this happening??

Well something different happened! I plugged in my iPod while iTunes was open, and after letting it just sit for about an hour, it unfroze it'self. However, iTunes did not recognize the iPod...until about another hour later. I was able to sync 3 CD's worth of songs(over the corse of 2 1/2 hours) and then it just sat saying it was finishing the sync. I got up to let it do it's thing and came back about 30 min later, to find it saying it was starting the sync. After it had finished, I disconnected, unplugged, and looked at my iPod. I had 2 of the CD's I had checked off for it to sync, and about 12 that I had told it not to sync. (I only had OK'd 3 CD's so as not to over whelm the system)
I also have automatic sync turned off, but apperently that doesn't matter because as soon as I plugged back in, it went into a sync. I let it it for a bit again, and when I came back to it it wasn't showing my iPod being connected, even though the screen on my iPod said it was connected. Well after a few more hours of just letting it sit hoping iTunes would catch up like it (kind of) had been all day, I came back to a pop up window saying iTunes didn't recongnise the divice and gave me the option to force a dismount. I clicked that and big surprize...nothing happened. I ended up haveing to (yet again) close iTunes up through task manager. Oh and even though I hadn't restored my iPod, it wiped it all over again, so the little bit I had on there earlier in the day was once again gone.
I will point out, I never once had any problems before the latest update, and watching the other discussions, I know I'm not the only one having these and other problems.

'get info' on itunes isn't responding

I just uploading my itunes to the current version to get the 'get info' bar and now it isnt responding why is this?

I just updated to 10.5 today and now "Get Info" freezes when you enter a letter in the author"s name or the Album name. Of course trying to find a solution in the Apple web site is impossible. Owning an iPhone and an iPad and using iTunes doesn't qualify a customer for some form of support when Apple's latest release has bugs.
I am not a satisfied customer.
Wilson

Itunes 12 will not allow you to paste album covers into the get info section of albums or indivial songs it makes you go to another area on your computer

I tried to do a cut and paste like I used to do for album covers that iTunes doesn't carry( go figure) and the 12 version wont let you instead it has a window pop up for pictures that your suppose to direct it to get the artwork from. That's a lot of work! All I can say is simplify and do more research before the next release. also iTunes has always had problems freezing up. This verion and past verisons. I'd go to a different player put I've already invested thousands of dollars in my iTunes media and the earlier stuff doesn't play on different players. So here I am stuck.

The iTunes 12 Get Info dialog lacks right-click context menus (at least for now) but it still accepts most standard keyboard shortcuts and drag & drop actions.
Delete Artwork
On the artwork tab of Get Into, tap the image in question, use Backspace or Ctrl+X. Delete doesn't work.
Or, tap the image at the top left of Get Info, this time use Backspace or Delete, it is Ctrl+X that doesn't work.
Add Artwork
Select artwork, press Ctrl+C to copy, tap the center of the Artwork tab, press Ctrl+V to paste.
Or, select artwork, press Ctrl+C to copy, tap the small image area at the top left, press Ctrl+V to paste.
Or, you can drag & drop to, or sometimes from, the same locations.
You can also copy artwork from the Get Info dialog to Windows Explorer with the keyboard shortcuts.
If the source image is on a web page right-click and use Copy Image rather than copy. (With Chrome I get a one pixel wraparound so tend to go for a temporary local copy anyway - not sure whose bug this is, but it isn't new.)
If you have multiple images embedded drag the one you want to be the primary artwork to the leftmost position.
Replace/Remove All Artwork
The top left image box can be used to add or delete art from multiple tracks. In either case all existing artwork in all tracks is replaced/removed.
Old Style Get Info Dialog
Select some items, right-click, hold down shift, then click Get Info from the context menu. (Use alt/option on a Mac)
tt2

ITunes 6.0.1 crashes after viewing Lyrics in Get Info

I can view all tabs in the Get Info window EXCEPT Lyrics.
If I select the Lyrics tab and then hit "Cancel" iTunes shuts down immediately. If I select OK after viewing the Lyrics tab, iTunes shuts down as soon as I perform any other action in the application (i.e select another song to view, play, etc.) BTW: It doesn't matter if there are lyrics in the input field or not. It also doesn't matter if I change or add any information in the Lyrics input field.)
Here's what I've tried:
- I deleted the .plist in Preferences. Didn't help.
- I deleted the iTunes_Library file and the iTunesMusicLibrary.xml file and rebuilt my library from scratch. Didn't help.
- I did all of the above and downloaded and reinstalled iTunes 6.0.1(3).
All to no avail. Anyone else having this problem? Any ideas?
15 Aluminum PowerBook 1.67mhz Mac OS X (10.4.2)

Hallelujah! Askjeevs nailed it! I am running W8.1 and just got an iPhone 6. Every time I tried to sync my 6 and restore it to the backup of my old 4S it would get through the 4 steps of the initial restore. I would get contacts, email accts, etc okay but as soon as it started step 5, copying Apps I would get this exact crash. My wife had no problem on her desktop restoring the phone. The difference was my iTunes library was stored on her desktop to save space on my laptop, and I was using my library through our home network.
After moving my library back to an external drive plugged directly into my laptop with a USB cable, and redirecting iTunes to use that library, voila! its syncing just fine!
Spent an hour on the phone with Apple this morning and they couldn't get me there. I found this while waiting for their callback but it took me several more hours to get it all configured properly.

ITunes 11.0.2.26 stops working when I try and Get Info

Hi, I've never asked a question here before, so bare with me if I give all the wrong information or something...
Recently, I'd been having trouble getting my iPod Touch 3rd gen 64 gb to sync with my iTunes Library. It would sync all my old music but any new music I added was completely ignored. In a last stich effort to fix this problem without having to resort to resetting my iTouch, I decided to update my itunes. I now have the iTunes version 11.0.2.26 and everything seemed to be working fine. My ipod syncs old and new music and all my information is still in tact.
However.
With this new version of iTunes, every single time I try and change a song's information via the "Get Info" button, iTunes suddenly stops working and closes before I've even been able to see the information. A Microsoft Windows window pops up and says,
"Itunes has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution
is available."
This is a screenshot of what pops up when I click and Get Info: http://25.media.tumblr.com/1d3334a0bf5f0a7308b28f4565ff02a6/tumblr_mit8vzNS1E1ro wvqao1_500.jpg
I have a Microsoft Windows Vista
ACPI x86-based PC, driver version: 6.0.6002.18005
465 GB capacity, with only 248 GB being used
As I said before I have a 64 GB Generation iTouch 3rd Gen, and a version 11.0.2.26 iTunes. Windows informs me that all of my drivers are up-to-date and there are no current updates available.
I've tried running my iTunes in safe mode and that didn't help, and I've also tried uninstalling and then reinstalling itunes. I really don't know what else to do other than try that "Create Another User and test" thing. I am really not that well-versed in computers and diagnostics, so I'm hopping I won't have to get elbows deep in the inner files of my iTunes to try and fish out some plug-in or another. Nothing else seems to be wrong. I can sync and add music and create playlists and purchase music. I just cannot edit Get Info without my iTunes crashing.
Should I try and download the old version of iTunes again and just reset my iTouch?
http://www.oldapps.com/itunes.php?old_itunes=6704

First I would try this
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Next remove the Apple software using the instruction above and install a previous version. You can Google to find the previous versions

How do I notify Apple of a software failure: in Win 7 64 bit, using Get Info function causes iTunes 10.5 to fail and exit?

I have Win7 64 bit running iTunes 10.5. When I import a CD and click on the "Get Info" context menu item for the CD drive item on the left side of the window, the expected context menu and input boxes appear. When I type anything into any of the available input boxes, iTunes immediately throws a fail exit to Windows. Here are relevant screen shots:
Right click on CD Device item to get context menu:
Click on Get Info menu item to open CD Info window:
Key in "A" in Artist input box, get immediate failure:
So far Microsoft hasn't notified me of any solutions to this failure.
This info needs to get to Apple, but I am not paying to give them information to fix their problems!
Thanks for passing this along.
D. V. Hirst
PS: As a work around, I can highlight the entire CD worth of tracks and edit the common information in the Get Info function at that level... Still, iTunes should not be throwing program failure exceptions in any case. It is especially annoying on such common functions. One might have expected a more thorough testing program prior to general release.
DVH

Thanks for your response. I attempted to do that, but I couldn't find any way to access the configuration for the Zhone router. Typing the IP address into my web browser's address bar only resulted in "page could not be found" or "page timed out", etc. I called tech support at Northstate, who likewise suggested that the Zhone router should be set to bridge mode and the AEBS set to router mode since it would be easier for me to configure the AirPort. After wrangling a bit with them over my inability to change any settings for the Zhone, they sent a technician over. He messed around with the Zhone, apparently putting it in bridge mode, and we managed to get the AirPort to work without any double NAT errors. I reset the AirPort and created a new configuration file. Unfortunately, when I went to the Advanced/Port Mapping menu and repeated the original steps to forward port 7777, tests at www.whatsmyip.org still returned "timed out". The technician said he wasn't knowledgable enough about Apple products to assist me any further and suggested I call their tech support or visit the nearest Genius Bar. So that's about it. Any other ideas?

Can anyone help me write a script that would click "get info" and then "enter" on each movie in my itunes library? I am asking because my itunes 11 repeatedly loses the artwork to my movies in my itunes library.

Can anyone help me write a script that would click "get info" and then "enter" on each movie in my itunes library? I am asking because my itunes 11 repeatedly loses the artwork to my movies in my itunes library. I can restore the artwork (and make my apple tv see the movie exists as well) by going into the movie library and clicking on each movie by hand, slecting get info, and then selecting enter. Now doing this 10 times in 20 days was fun and all BUT I would really like to automate the process so everytime itunes screws it up I can fix it easier.
I saw this example of an itunes script that restores artwork for music
tell application "iTunes" set theSelection to selection repeat with i from 1 to count of theSelection tell (item i of theSelection) set artworkCount to count of artwork repeat artworkCount times set theArtwork to data of artwork 1 delete artwork 1 set data of artwork artworkCount to theArtwork end repeat end tell end repeat end tell
but I need to tweak this to fit my needs for simply clicking the "get info" button and "enter" in the movie library rather than all the stuff this guy has listed. Any ideas or help on writing this? Thanks.

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

'Get Info' iTunes Freeze

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