"Get Info" not appearing in ARD 3.1

Hi all.
Ctrl-clicking on a managed computer and selecting Get Info results in... absolutely nothing. No Info window appears. Nothing happens. From the menubar, File>Get Info, or Command-I result in the exact same nothing.
The only way for me to edit computers is to remove them from the "All Computers" list, and then add them back from the Scanner.
It used to work fine. I've tried a re-install and preference trashing. Any one got any ideas?
Thanks, Ben

How did you re-install? Doing a simple reinstall will just replace missing components. You may need to manually uninstall and reinstall.
http://docs.info.apple.com/article.html?artnum=108021

Similar Messages

Monitoring info not appearing in console for one of the managed server

Monitoring info not appearing in console for one of the managed server though server is running fine. It happens some times. I tried to get these info from executruntimeMBean, but that is also not returning any info for that server. The entry for that server get erased from running-managed-server.xml after some time. Any idea why?

hi Arun,
Please find the below diagnostic module config fom the condig.xml
<server-diagnostic-config>
<data-retirement-enabled>true</data-retirement-enabled>
<wldf-data-retirement-by-age>
<name>DomainHealth_WLDFRetirePolicy_m2ap5</name>
<enabled>true</enabled>
<archive-name>HarvestedDataArchive</archive-name>
<retirement-time>2</retirement-time>
<retirement-period>6</retirement-period>
<retirement-age>1</retirement-age>
</wldf-data-retirement-by-age>
</server-diagnostic-config>
This configuration was present earlier also, but it looks like the logs statrted accumulating recently due to some other changes made to console. There is nothing coming under the WLDF console extension in server admin console.
Other than changing the start script, will it be fine to go the file location ./server/data/store/diagnostics/WLSDIAGNOSTIC**.DAT and delete the older file while the server is running now?
Incase not posisible , an example on the change in startscript and the config.xml will b helpful
thanks
JZWL

"get info" not recalculating "size" field in iTunes XML database correctly

I have updated some of my mp3 files directly in the iTunes directory. The update changed from CBR to VBR at a higher bit rate. I selected the files and used 'get info' to update the iTunes database with the new bit rate information, which seemed to work fine. The resulting update works fine on the 1G nano, the 3G nano and the 1G iPod (yes, 1G!), but does not work on the iPod 5G (Video 80Gb). On the 5G iPod the changed songs will play for about a minute, then jump to the end of the song.
After much investigation, I found that deleting the song from iTunes and re-adding it solved the problem. When I examined the iTunes database had a different value for the size field. It went from
<key>Size</key><integer>4969036</integer>
to
<key>Size</key><integer>4967106</integer>
There are other changes, but this seems to be the most significant.
Is there any way to force iTunes to re-calculate this field?
Thanks,
Jonathan
PS I will post this on the iPod forum as well.

My own experience with truncated songs on the iPod is that I flag them when they happen. When I get back to iTunes, I resync and pull up the recently played and find those songs. Note the time, which is usually shown as the abbreviated version. If I then double click them to play, iTunes will normally update the time to the correct time. Resyncing to the iPod fixes the problem.
Oh I should mention that I give truncated songs on my iPod a 3-star rating as a tag. So after I "re-play" the song on iTunes to fix the time, I then change the rating back to no-stars. So this also forces an update back to the iPod. So you might have to tweak something after fixing the time to get it to reupdate back to the iPod.
Patrick

Album art added via Itunes 'Get Info' not updating on iPhone 5

Im wanting to use Itunes specifically to add album artwork to my music which is managed manually. With the previous itunes version, it was a case of dragging and dropping a jpeg into the bottom left corner and hey presto! However, now...nothing.
Ive confirmed all manner of things/issues explained after "research" on the net. So far nothing has worked out. Ive confirmed that the artwork is jpeg (even tried png) and also that its not locked under any specific permissions in Windows 7.
To illustrate the annoyance of it, i can use a third party program to add the album art to an mp3 (prior to it being synced onto the iphone) and it will show up perfectly then! Now, you may be wondering 'why not just do that? problem solved'. Not quite. Windows is annoying to say the least especially with album artwork. Its all fine adding the artwork to mp3 files, but it then adds hidden artwork files in the folders themselves.
As i said before, i was able to do it manually with the previous itunes version but now im out of ideas. The 'Get Info' tab then onto 'Artwork' in itunes is where im trying to update the files. I can load them there, they will show on the files under itunes, but not on the iphone. As i manage my music manually ive also attempted to remove all tracks, re-sync and try and add again; nothing.
Any ideas would be much appreciated. Granted this can only be really described as an annoyance, but its annoying nonetheless.
Peace

Klann wrote:
...all music that is on the iphone has been merely dragged and dropped from a generic windows folder.
Dragging music files directly from Windows and dropping onto the device? I have no idea how that is even possible, but right there you're deviating from the intended design -- iTunes is meant to be the intermediary.
Are you suggesting that i first update the music in the itunes library and then drag & drop to the iphone? In a way, not manually manage the music?
Yes, that IS what what I'm suggesting, and that is what manually managing means in the iTunes world. It is a media manager for your devices, and if you're bypassing it then its no wonder you're struggling. It sounds like you're coming from a mp3 player perspective, and like it or not, that's not how i-devices work.
I'm sorry to say, but if you try to force things another way it will be a rocky relationship to say the least.

"Open with" in Get Info not sticking

I want InDesign files to open in CS4 not CS5 (both are loaded), when I click on an InDesign file and Get Info then twirl down 'Open with: I change it to Adobe InDesign CS4, works as it should, however, when I click 'Change All' the Open with changes to back to CS5.
What am I missing???

Take a look at this Adobe forum thread:
*Mac Open With will not change default after CS5 Load*
http://forums.adobe.com/thread/630343
If [Soxy|http://www.rorohiko.com/wordpress/downloads/lightning-brain-soxy> is not a good solution for you and you don't find another method, a workaround might be to keep an icon for CS4 in your Dock, and then drag the InDesign files onto that icon instead of double-clicking them.

"Get Info" not working!

Today I started up my MacBook Pro and when I tried to use the "get info" function it wouldn't work. It seems to relaunch the finder each time I try to get info for any file. It doesn't seem to matter whether or not I try to use a two-finger click to bring up the menu or use the cmd-I shortcut. In both cases the finder relaunches and I don't get the info pane.
I've tried restarting and resetting the finder preferences, but none of it has worked. I can't seem to find anyone else who has had this problem.
I have absolutely no idea what else to try - any help would be HUGELY appreciated!!

You may have to consider using the OS X installer, booted, to try & install
what is referred to as an "Archive and Install" of a new system folder.
{If it is not a hardware-based defect. Note I refer to using the Hardware Test
which accompanied your computer when new, to delve into this deeper.}
While this may fix the problem, you have to be sure to choose for this new
Archive and Install process to keep your former user account, network
settings and other personalized items and use them in the new System.
Then, after installing a new system in that way, from the 10.5 installer,
and repair disk permissions with Disk Utility, get and install the OS X
Combo update; then restart and repair disk permissions again... And
then get the Security Update, and all other important updates, a few
at a time if possible, (you can get them direct as stand-alone files from
the Apple Support> Downloads page) and not rely solely on the main
Software Update application; that may try to load too many at one time.
If the computer's hard disk drive is not too close to critically full of data
from your using the computer and saving files to there, it may be possible
to do this Archive & Install, and update the resulting new system to the
level you presently have. And the old system would be renamed to read
Previous System. You could access that to copy items if needed into the
new system folder; and then after a time, put it into Trash and empty it.
There may be a hardware issue behind the problems you have experienced;
so there is an Apple Hardware Test on the original Install disc for the Mac
which shipped with it (not knowing if you had upgraded past the first OS)
and instructions on that DVD say how to boot into the Hardware Test from it.
In the test is a way to make the hardware test run in a loop for a time, maybe
hours, to see if it can find the cause of the problem you noted. If there is a
hardware problem, then further troubleshooting may be required to see what
may be the better path to take in regard to repairing the computer.
Hopefully someone with more experience in the issue and error message
you cite, may notice your thread and add helpful comments here.
Good luck & happy computing!

"Get info" not work

I recently bought a laptop and installed my Creative Media source for my two Creative MP3 players -- Zen Extra and Muvo. I've installed it before on my old computer and our current computer with no problem. This time, however, when I hit "get info" I get
Microsoft Visual C++ Run time Library message. Underneath it says runtime error.
Anyone have any idea why I may be getting this?
Thanks in advance.

Thanks for the reply. I've managed to get my own account working again thru purging of caches and repeatedly deleting the Finder pref file. However, the other account (my wife's) is still hosed up.
I took your advice and looked in the Console window when trying to do a "Get Info" in my wife's account. The first "Get Info" worked (??), but the second try on another file didn't, and I got this message in the console:
"Finder failed to load a resource -- the binary is corrupted"
Not a good sign. Question is, can I find the corrupted resource (assuming it's a program) and replace it?
I'm going to experiment with a new account to see if some account feature has become corrupted rather than the OS.

Get Info not showing Thumbnail

FCS Newbie (1.5.2). When opening the 'get info' panel on an asset, it doesn't show the thumbnail above the metadata on the upper left side of the panel. It's not that big of a deal, but I want to make sure this isn't an indication of other problems with my db.
How I got here: I installed the application and created the database on my startup drive to kick the tires (production media and proxy media folders and associated bundles). I then moved these folders and bundles to an external drive and updated the devices in admin preferences panel. Everything seems to work fine except for the thumbnail showing up. I also noticed that the 'resources' tab of the 'get info' panel doesn't show any path for the primary representation 'library' device. (see image below) Is this a problem?

The assets do load correctly. It turned out to be a custom metadata group issue. I recreated my custom metadata group and made sure "Show Thumbnail:" was checked. It had been checked in the previous one, but somehow jiggling the handle made it display properly.
Also, there is no path shown for the primary representation "library" device because I'm saving everything to the base level with no folder structures (I warned you I was a newbie).
Everything is working as expected. Thanks for your help!

Get Info Not Saving

When I "get info" and change what I want to, it doesn't save! Any help would be much appreciated. I've successfully done this before. I recently moved and reformatted my computer, so in the process I had to re download Itunes and upload all of my files again.

I'm also unable to get album artwork that I previously was able to get. (I know sometimes the itunes store can't find the artwork and you have to find it yourself). Fwaaa! I'm so picky about being organized this is driving me crazy!

Can't save images into folders, Get info not detailing either.

Hi,
I'm new to Macs having just moved over 3 months ago from PC's and I'm having trouble with saving images and getting system information. When I click on Go > Utilities > then click the down arrow next to the small cog icon I can easily see my system information starting with Spotlight Comments, General, More Info, Name and Extension, Preview, Sharing and Permissions (which I've set to Read & Write for MartinForbes (Me), staff and everyone).
However when I try Go > Utilities > Martin's iMac > and click on the same down arrow all I get is General, and Preview - and that is it it even though it worked before.
Another thing is happening as well. When I'm trying to save an image from the internet into a specific folder the 'Save' button get greyed out, but it will only work in the most recent folders where I don't want this file to go. To put it into the folder I want , I have to save it into a folder that I DON'T want, then copy and the locate the intended folder and paste it the folder that I had intended. This also is happening when I save a zip file in the 'Downloads' section and try to create a folder in say, my 'Widgets' folder where I can now no longer click on 'New Folder' as this too has been greyed out. I can see that the format after I've right clicked and selected 'Save Image As' is selected as 'Preview Document* and not 'All Files.
Can someone shed some light on what I need to do to get this working please?

When you save an image, how can the browser possibly intuit where you want to save it?
You need to tell it where to save it. To do this just treat it as any Finder window and navigate to the desired folder. But you need to expand the dialogue to allow you click to the place you want to go as per a Finder window.
Then you can navigate to where you want it to be saved, and that position will become the default for next time until it is changed.
As for changing permission and the like, normally that is not required unless you have a permission problem you are trying to fix. Usually your Mac has that already worked out for you.

Role info not appearing once role assignment request is submitted from UI

Hi Everyone,
We have a strange problem in our project in IDM 7.2 SP8 where IDM role concept is used which contains privileges (could be role/profile) of backend systems.
Usually when ever a role (i.e IDM role) assignment request is submitted from UI, the activity with the associated info (like user details, role details, audit ID) should be stored in MXI_LINK table from where the info will be fetched and used in next stages of the processing
Even though the information is getting available for most of the cases for all users but some times for few users once the role assignment request is initiated from UI there is no info is getting available in MXI_LINK table corresponding to this activity which is strange.
Because of this problem even though user submits role assignment request no role info getting passed to IDM, set to pending state for the user which is getting meaning of user not submitted any role assignment request at all.
Can any one suggest what are the things that gets involved between these two steps and any troubleshooting hints are highly appreciable.
Regards,
Venkata Bavirisetty

Is this a situation you recreate at will? In other words, is it always happening on the same users? If so, you could put a trace on that user's account then try to add the role and see what that trace log shows. Additionally, you could just follow the links in the chain of the various tasks that kick off when you do a role assignment and check each task / job's job log and see what that tells you. There's got to be an error somewhere along the way that's preventing this from executing properly.

Message or chat window does not appear in ARD session

i have 4 computers:
imac, pro, pro, mini
when running ARD on imac and trying to send message or chat - everything ok with all computers, but mini does not working properly.
it seems thats something wants to appear in doc but it is just a small action in it without popup.
looks like it opening somewhere in background or something does not let it open.
no additional icon in doc. just doc line is blinking somewhere in the right side of doc line.
when it happens - ARD telling me thats message were delivered successfully. but it is not true :(
where to check?
all computers are with latest OS and i am using lates ARD on master mac.

Hi friends,
I have the same problem.
Mountain Lion + Office 2011 + Safari 6.1.2 (8537.74.9)
It is not clear to me what is the relation between Safari and this problem.
I have Chrome installed as well and it is set as default browser. Is this involved?
If yes how can I solve the problem?
Please let me know.
Many thanks.
Best regards
Peval

My Default Website Folder & Manage Sites info Not Appearing

The pop up box on the right with the Files, Assets, and Snippets has somehow changed my default "AAA_WebSite" folder under the Files tab to show "Computer." I can still drill down to the correct folder, but since it's not set to the correct folder, all my "Manage Sites" info is missing as well.
Any thoughts?

The pop up box on the right with the Files, Assets, and Snippets has somehow changed my default "AAA_WebSite" folder under the Files tab to show "Computer." I can still drill down to the correct folder, but since it's not set to the correct folder, all my "Manage Sites" info is missing as well.
If you're referring to what I think you're referring to, that's the Site Manager dropdown box where you can quick jump between sites in DW and select which site you want to work on.
Click the box (where it says Computer) and select "AAA_WebSite" from the dropdown menu.
If I've mis-understood, feel free to repost.

HT201272 The songs that I want to get are not appearing, please help! What is the problem?

Someone help VERY FAST!

Probelm solved -_- But if anyone could explain why it happened that would help

ICal Calendar Get Info Window not appearing

MB Pro Lion 10.7.2
I'm trying to change the color of a calendar in iCal. The calendar is syncing to an Exchange server.
I click the Calendars button in the upper left corner of the iCal window, then right click on the calendar. From the contextual menu, I choose "Get Info." The command blinks in response, but no Info window appears. The Get Info window appears for other calendars (e.g., Google Calendar syncing via CalDAV). The Get Info window appears for individual events on this calendar, but not for the calendar as a whole.
Since I'm only trying to change the color as it's displayed in iCal on my Mac, I don't see why this calendar refuses to show its Info window.
I've tried unchecking and rechecking the calendar from the list of visible calendars. I've tried unchecking all calendars but this one.
I've tried removing the .plist files for iCal from my ~/Library/Preferences/ folder to no avail.
I've tried removing the account from iCal and re-adding it, also to no avail.
Any ideas?

Well done, Ian! Nice solution to changing the colors. I played around with this a bit and found a way to choose the color from the color wheel by changing the code just slightly.
tell application "iCal"
          set color of calendar "Calendar" to choose color default color {0, 0, 0}
end tell
You have to switch views or calendars and then click on an event in the calendar whose color you just changed to see the new color. Which leads to this slightly more automated solution:
property targetCalendar : "Calendar" as string
tell application "iCal"
tell calendar targetCalendar
                         set color to choose color default color {0, 0, 0}
       switch view to month view
       switch view to week view
       switch view to day view
                         show first event
end tell
end tell
The switch view statements just ensure that the update becomes visible. (I've not been able to see how to get iCal to tell me what the current view is when the script runs so the script can switch back to it)
Still, the Get Info window should still appear when you select it from the context menu.

"Get Info" not appearing in ARD 3.1

Similar Messages

Maybe you are looking for