Get Info Not Saving

When I "get info" and change what I want to, it doesn't save! Any help would be much appreciated. I've successfully done this before. I recently moved and reformatted my computer, so in the process I had to re download Itunes and upload all of my files again.

I'm also unable to get album artwork that I previously was able to get. (I know sometimes the itunes store can't find the artwork and you have to find it yourself). Fwaaa! I'm so picky about being organized this is driving me crazy!

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File Info not saving in PS

Upon entering File Info and saving the image in Photoshop, all metadata disappears. However, If I apply a metadata template in Bridge, the metadata stays. What may be causing the File Info to not save with the image in PS?
Usig Bridge would be okay, however, I want to create layered images and keep all the metadata. If I attempt to do so in PS, the metadata for all image layers disappear.

PNG file format does not support layers. Even Layer document that support layers may well not have meta data for all images used within a composite. Composites images made using Photoshop place to place in image files as smart object layers may have meta data for placed in image files in the smart object layer's embedded object but that metadata would not be available for use within Photoshop. You would need to open the embedded object in the appropriate application or plug-in to get at that metadata. In fact a composite image file with image file meta data is most likely for the meta data of base image used when the composite image files was created.

"Get Info" not working!

Today I started up my MacBook Pro and when I tried to use the "get info" function it wouldn't work. It seems to relaunch the finder each time I try to get info for any file. It doesn't seem to matter whether or not I try to use a two-finger click to bring up the menu or use the cmd-I shortcut. In both cases the finder relaunches and I don't get the info pane.
I've tried restarting and resetting the finder preferences, but none of it has worked. I can't seem to find anyone else who has had this problem.
I have absolutely no idea what else to try - any help would be HUGELY appreciated!!

You may have to consider using the OS X installer, booted, to try & install
what is referred to as an "Archive and Install" of a new system folder.
{If it is not a hardware-based defect. Note I refer to using the Hardware Test
which accompanied your computer when new, to delve into this deeper.}
While this may fix the problem, you have to be sure to choose for this new
Archive and Install process to keep your former user account, network
settings and other personalized items and use them in the new System.
Then, after installing a new system in that way, from the 10.5 installer,
and repair disk permissions with Disk Utility, get and install the OS X
Combo update; then restart and repair disk permissions again... And
then get the Security Update, and all other important updates, a few
at a time if possible, (you can get them direct as stand-alone files from
the Apple Support> Downloads page) and not rely solely on the main
Software Update application; that may try to load too many at one time.
If the computer's hard disk drive is not too close to critically full of data
from your using the computer and saving files to there, it may be possible
to do this Archive & Install, and update the resulting new system to the
level you presently have. And the old system would be renamed to read
Previous System. You could access that to copy items if needed into the
new system folder; and then after a time, put it into Trash and empty it.
There may be a hardware issue behind the problems you have experienced;
so there is an Apple Hardware Test on the original Install disc for the Mac
which shipped with it (not knowing if you had upgraded past the first OS)
and instructions on that DVD say how to boot into the Hardware Test from it.
In the test is a way to make the hardware test run in a loop for a time, maybe
hours, to see if it can find the cause of the problem you noted. If there is a
hardware problem, then further troubleshooting may be required to see what
may be the better path to take in regard to repairing the computer.
Hopefully someone with more experience in the issue and error message
you cite, may notice your thread and add helpful comments here.
Good luck & happy computing!

Get Info not showing Thumbnail

FCS Newbie (1.5.2). When opening the 'get info' panel on an asset, it doesn't show the thumbnail above the metadata on the upper left side of the panel. It's not that big of a deal, but I want to make sure this isn't an indication of other problems with my db.
How I got here: I installed the application and created the database on my startup drive to kick the tires (production media and proxy media folders and associated bundles). I then moved these folders and bundles to an external drive and updated the devices in admin preferences panel. Everything seems to work fine except for the thumbnail showing up. I also noticed that the 'resources' tab of the 'get info' panel doesn't show any path for the primary representation 'library' device. (see image below) Is this a problem?

The assets do load correctly. It turned out to be a custom metadata group issue. I recreated my custom metadata group and made sure "Show Thumbnail:" was checked. It had been checked in the previous one, but somehow jiggling the handle made it display properly.
Also, there is no path shown for the primary representation "library" device because I'm saving everything to the base level with no folder structures (I warned you I was a newbie).
Everything is working as expected. Thanks for your help!

"get info" not recalculating "size" field in iTunes XML database correctly

I have updated some of my mp3 files directly in the iTunes directory. The update changed from CBR to VBR at a higher bit rate. I selected the files and used 'get info' to update the iTunes database with the new bit rate information, which seemed to work fine. The resulting update works fine on the 1G nano, the 3G nano and the 1G iPod (yes, 1G!), but does not work on the iPod 5G (Video 80Gb). On the 5G iPod the changed songs will play for about a minute, then jump to the end of the song.
After much investigation, I found that deleting the song from iTunes and re-adding it solved the problem. When I examined the iTunes database had a different value for the size field. It went from
<key>Size</key><integer>4969036</integer>
to
<key>Size</key><integer>4967106</integer>
There are other changes, but this seems to be the most significant.
Is there any way to force iTunes to re-calculate this field?
Thanks,
Jonathan
PS I will post this on the iPod forum as well.

My own experience with truncated songs on the iPod is that I flag them when they happen. When I get back to iTunes, I resync and pull up the recently played and find those songs. Note the time, which is usually shown as the abbreviated version. If I then double click them to play, iTunes will normally update the time to the correct time. Resyncing to the iPod fixes the problem.
Oh I should mention that I give truncated songs on my iPod a 3-star rating as a tag. So after I "re-play" the song on iTunes to fix the time, I then change the rating back to no-stars. So this also forces an update back to the iPod. So you might have to tweak something after fixing the time to get it to reupdate back to the iPod.
Patrick

Album art added via Itunes 'Get Info' not updating on iPhone 5

Im wanting to use Itunes specifically to add album artwork to my music which is managed manually. With the previous itunes version, it was a case of dragging and dropping a jpeg into the bottom left corner and hey presto! However, now...nothing.
Ive confirmed all manner of things/issues explained after "research" on the net. So far nothing has worked out. Ive confirmed that the artwork is jpeg (even tried png) and also that its not locked under any specific permissions in Windows 7.
To illustrate the annoyance of it, i can use a third party program to add the album art to an mp3 (prior to it being synced onto the iphone) and it will show up perfectly then! Now, you may be wondering 'why not just do that? problem solved'. Not quite. Windows is annoying to say the least especially with album artwork. Its all fine adding the artwork to mp3 files, but it then adds hidden artwork files in the folders themselves.
As i said before, i was able to do it manually with the previous itunes version but now im out of ideas. The 'Get Info' tab then onto 'Artwork' in itunes is where im trying to update the files. I can load them there, they will show on the files under itunes, but not on the iphone. As i manage my music manually ive also attempted to remove all tracks, re-sync and try and add again; nothing.
Any ideas would be much appreciated. Granted this can only be really described as an annoyance, but its annoying nonetheless.
Peace

Klann wrote:
...all music that is on the iphone has been merely dragged and dropped from a generic windows folder.
Dragging music files directly from Windows and dropping onto the device? I have no idea how that is even possible, but right there you're deviating from the intended design -- iTunes is meant to be the intermediary.
Are you suggesting that i first update the music in the itunes library and then drag & drop to the iphone? In a way, not manually manage the music?
Yes, that IS what what I'm suggesting, and that is what manually managing means in the iTunes world. It is a media manager for your devices, and if you're bypassing it then its no wonder you're struggling. It sounds like you're coming from a mp3 player perspective, and like it or not, that's not how i-devices work.
I'm sorry to say, but if you try to force things another way it will be a rocky relationship to say the least.

Want to re-name photos in iphoto. info not saved

I am trying to date all the photos in iPhoto. I just did about 300 and none of the info is saved. What am I doing wrong?

When you change the title underneath the thumbnail in iPhoto all you're changing is the title and not the file name. To change the file name you need to export the photo out of iPhoto via the File ➙ Export ➙ File Export menu option with the option to use the Title as the new file name selected.
OT

"Open with" in Get Info not sticking

I want InDesign files to open in CS4 not CS5 (both are loaded), when I click on an InDesign file and Get Info then twirl down 'Open with: I change it to Adobe InDesign CS4, works as it should, however, when I click 'Change All' the Open with changes to back to CS5.
What am I missing???

Take a look at this Adobe forum thread:
*Mac Open With will not change default after CS5 Load*
http://forums.adobe.com/thread/630343
If [Soxy|http://www.rorohiko.com/wordpress/downloads/lightning-brain-soxy> is not a good solution for you and you don't find another method, a workaround might be to keep an icon for CS4 in your Dock, and then drag the InDesign files onto that icon instead of double-clicking them.

"Get info" not work

I recently bought a laptop and installed my Creative Media source for my two Creative MP3 players -- Zen Extra and Muvo. I've installed it before on my old computer and our current computer with no problem. This time, however, when I hit "get info" I get
Microsoft Visual C++ Run time Library message. Underneath it says runtime error.
Anyone have any idea why I may be getting this?
Thanks in advance.

Thanks for the reply. I've managed to get my own account working again thru purging of caches and repeatedly deleting the Finder pref file. However, the other account (my wife's) is still hosed up.
I took your advice and looked in the Console window when trying to do a "Get Info" in my wife's account. The first "Get Info" worked (??), but the second try on another file didn't, and I got this message in the console:
"Finder failed to load a resource -- the binary is corrupted"
Not a good sign. Question is, can I find the corrupted resource (assuming it's a program) and replace it?
I'm going to experiment with a new account to see if some account feature has become corrupted rather than the OS.

Crash info not saved

pelase help me whn my router got rebooted it is not saving the crash information.tell me how to save it.youc an see my snap shots.router uptime is 2 hrs 34 minutes and crashinfo is of last year.

On Thu, 12 Apr 2007 02:06:06 +0000 (UTC), "newtech2000"
<[email protected]> wrote:
> However, when I close DW and then open it again the
server username and
>password is blank.
Dreamweaver 8 for Windows loses FTP login settings
http://www.adobe.com/go/3491671c
Gary

"Get Info" not appearing in ARD 3.1

Hi all.
Ctrl-clicking on a managed computer and selecting Get Info results in... absolutely nothing. No Info window appears. Nothing happens. From the menubar, File>Get Info, or Command-I result in the exact same nothing.
The only way for me to edit computers is to remove them from the "All Computers" list, and then add them back from the Scanner.
It used to work fine. I've tried a re-install and preference trashing. Any one got any ideas?
Thanks, Ben

How did you re-install? Doing a simple reinstall will just replace missing components. You may need to manually uninstall and reinstall.
http://docs.info.apple.com/article.html?artnum=108021

Can't save images into folders, Get info not detailing either.

Hi,
I'm new to Macs having just moved over 3 months ago from PC's and I'm having trouble with saving images and getting system information. When I click on Go > Utilities > then click the down arrow next to the small cog icon I can easily see my system information starting with Spotlight Comments, General, More Info, Name and Extension, Preview, Sharing and Permissions (which I've set to Read & Write for MartinForbes (Me), staff and everyone).
However when I try Go > Utilities > Martin's iMac > and click on the same down arrow all I get is General, and Preview - and that is it it even though it worked before.
Another thing is happening as well. When I'm trying to save an image from the internet into a specific folder the 'Save' button get greyed out, but it will only work in the most recent folders where I don't want this file to go. To put it into the folder I want , I have to save it into a folder that I DON'T want, then copy and the locate the intended folder and paste it the folder that I had intended. This also is happening when I save a zip file in the 'Downloads' section and try to create a folder in say, my 'Widgets' folder where I can now no longer click on 'New Folder' as this too has been greyed out. I can see that the format after I've right clicked and selected 'Save Image As' is selected as 'Preview Document* and not 'All Files.
Can someone shed some light on what I need to do to get this working please?

When you save an image, how can the browser possibly intuit where you want to save it?
You need to tell it where to save it. To do this just treat it as any Finder window and navigate to the desired folder. But you need to expand the dialogue to allow you click to the place you want to go as per a Finder window.
Then you can navigate to where you want it to be saved, and that position will become the default for next time until it is changed.
As for changing permission and the like, normally that is not required unless you have a permission problem you are trying to fix. Usually your Mac has that already worked out for you.

File Info not saved (.gif) (Ps CS6 Extended, Mac)

I'm not certain that I've been building my workflow properly before, so if this was not supposed to be supported, I'm open to that possibility:
Modifying the "file info" for a gif file (in my case, "General" tab, "Document Title" and "Description") doesn't actually get saved with the file - or, at least, if it is saved, it's not visible when re-opening the file.
I believe that I understood that metadata for .png format isn't supported, but I thought that .gif was.
(Test case is easy: open .gif file, add a Title and Description, save, and re-open - information is gone).
Thanks for any help anyone has...

hi Chris & thank you for your response
it doesn't seem possible to add File > Info to a .png image in Photoshop itself. i've tried it a few different ways.
(shoot, actually i should try adding it again in Ps to a .png file and then see if Bridge can read it. hmmmm??)
in an other thread: [ http://forums.adobe.com/message/5642141#5642141 ] Gene told me that i could select Copyright and Contact Info from the Metadata drop down menu in the Save for Web panel to add the info to a .png image but this didn't work.
i don't know if Ps is having one of its "fits" or what but nothing seems to be working.
after a bit Gene was able to tell me that i can add File Info to .png files in the Bridge Cs6 or CC (no idea what the difference is between Ps Cs6 and Ps CC) and so i tried that and it worked.
however, it appears that Ps still cannot read the data/info when the .png image is opened in Ps itself. Only readable in Bridge.
which brings me to an other Q ... what's the point of Copyright info that can't be read? i am not being sarcastic i just really don't understand. granted, i need to read up on this topic but was hoping you could share your thoughts/knowledge w/me oh, and if you have any handy links i would also much appreciate it. thanx 4 ur help!!

Remote info not saved

I am using DW8. I enter the remote server username and
password. The program automatically checks the save box. I click
ok.
However, when I close DW and then open it again the server
username and password is blank.
This does not happen with all of my webs. What's up?

On Thu, 12 Apr 2007 02:06:06 +0000 (UTC), "newtech2000"
<[email protected]> wrote:
> However, when I close DW and then open it again the
server username and
>password is blank.
Dreamweaver 8 for Windows loses FTP login settings
http://www.adobe.com/go/3491671c
Gary

Site info not saved

I am using a trial version of Dreamweaver 9. I can create a
site and it appears in site manager. I can export the site to a
file. When I end the Dreamweaver program and restart it, there are
no sites shown in site manager. I can recreate the site or import
the exported file. Is this because it is a trial version? Where is
the site data saved?

> When I end the Dreamweaver
> program and restart it, there are no sites shown in site
manager.
What operating system?
Alan
Adobe Community Expert, dreamweaver
http://www.adobe.com/communities/experts/

Get Info Not Saving

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