Get it Now and Backup Assistant

I use a Motorola RAZR.  I understand now Verizon no longer supports Get it Now on this phone.  Is there a way to directly install backup assistant, VZ Navigator and Mobile Email onto the phone?  VZ customer service only told me to upgrade and offered no real assistance

Please disregard this post....I see this is posted elsewhere on this forum

Similar Messages

  • HELP!!! Contacts gone and backup assistant isnt restoring them?

    I lost my contacts 2 months ago on my iphone 4s. The numbers were saved in my text messages though, so I went by those, and re entered the names to match, etc. That saved half of them (115). Then, it happened again last week. so, same thing, and this time, downloaded the Verizon BackUp Assitant app, and synced as I added the names back in. Today, same thing happened, contacts gone, and nothing in my backUp assistant...PLEASE HELP! I have my own business, so contacts are crucial to my every move!!

    Verizon backup assistant stinks.  My 4s keeps dumping my contacts and backup assistant dumped them all too.  You stink
    >>Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

  • How to get contacts from personal backup assistant to business cell...

    I just received a business cell and I can access the backup assistant for that phone and sync it.  I can do the same for my personal phone.  How do I get my personal backup assistant contacts to my business phone?
    Thank you very much.

    I would export the contacts from Back-up Assistant as a CSV file and then import them to the other account.  I don't think there's any way to link them or otherwise get them to communicate directly.

  • Anyone Else Getting a Issue with backup assistant?

    Everytime I go into backup assistant or it trys to run on my fascinate that it always comes back as failed to authenticate and when I go into it it says that it may of been changed on the website and I've gone to the site and send it to my phone receive the text with my pin in it and then it is the same thing that I am entereing with I set it up. Please advise thanks.

    ok i keep getn a pop up for backup assistant plus wanting me to authenticate it... i have several times already ...i force stopped and cleared data but it still pops up! i tried authenticating it over 4G only and get this it still pops up!... id take it into the store but im sure they will suggest reformatting it for it seems that is all they know how to do... even tech support couldnt do much for me i swear i hate vzw preinstalled malicious natrotious apps... btw i discovered shark dash to have spyware and guess what its a preinstalled app go figure right!? im sick of this phone and sick of this service thats ran by nothing but ****** (yes it really censored ******)... >> comment deleted <<?
    >> Edited to remove profanity <<
    >> Discussions concerning rooting, jailbreaking, hacking, etc., are strictly prohibited on this forum. <<
    Message was edited by: Verizon Moderator

  • How do I get my contacts from backup assistant onto my curve

    I have a Blackberry Curve 3G 9330. I need to get my contacts off of Backup Assistant onto my Curve. How do I do that?

        KevinNeal, Let's get your contacts restored. The app world has the backup assitant application if you do not already see it on your app page on the device. Let us know if you have any other questions.
    sheritah_vzw
    Follow us on Twitter
    @VZWSupport

  • $30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

    I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
    So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
    /rant

    steelystan wrote:
    The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
    I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
    Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
    And it's 57% discount, not 60%+
    Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
    This fee was announced April 11th 2012 It made ALL the major news sources.
    http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
    http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
    http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
    http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
    http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
    http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
    http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
    http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
    http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
    http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
    http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
    Just to name a few sources.
    There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

  • I am getting an error with Backup Assistant

    Everytime it runs it says: "Failed to SyncErrorcode:10".
    Thanks in advance for your help.

    BA does not work well with some smartphone and this error is very common...  Most just export data into gMail to resolve this issue....
    Try Importing all contacts to Google and then all you have to do is check the double entries and select delete..
    1. Log into Verizon Backup Assistant
    2. Click on Export to CSV
    3. Save File as (or Rename to) Contacts (it should already be converted to CSV so including .csv is redundant)
    4. Log into Gmail/Google Voice
    5. Click on Contacts
    6. Click on Import
    7. Browse for the Contacts (.csv) file
    8. Click Import
    9. Disable BA by going to Settings / Applications . Manage Applications / All Tab / Sync Service / Clear All

  • Cloud media and backup assistance

    I just added backup assistance to my plan and the cloud media, I cannot find my pictures or videos from my phone.   Does anyone know what happened for them to disappear?

    for an individual with only 2 points, you haven't given a whole lot but....
    under "more like this" on right side of thread, remove notifications.
    bye

  • Curve 8530 and backup assistant

    I had bu assistant working for months. I don't know if it's the upgraded OS or something else but the addition I made to my contacts a week ago does not show up online. If I click on bu assistant on the BB it only offers to "restore" which is probabloy not a great idea if the online version is not as updated as the cell. If I "sync" on the bu assistant online page, the red and black thing keeps moving but I don't see anything else happening.
    Any suggestions? (BTW I do use the BB desktop software for backups and I installed aurkon bu but can't tell if it's up to date.)
    Thanks.....

    On one phone I uninstalled, it rebooted, I downloaded it from vzstart, installed and it rebooted. But all it wanted to do was to restore. I ignored it and an hour later it did the backup. No new pin.
    On the 2nd phone I did all that above, twice, with no luck. Did it again the next day and decided to let it do a restore. Ironically it did a backup of over 10 numbers after the restore but did not show up on the web.I installed "lookout" which Verizon suggested when they phoned me after I had left an email on their contact page. They told me there are issues with BUA and they are working on it.  Guess what - 3 hours later the changes showed up on the web. So I supposedly have 3 backups going (BB desktop, BUA, lookout) and don't know if any work or if upgrading the OS ruins them.
    The thing is, is this going to happen every single time there is an OS upgrade?. (This message looks half like a complaint and  half like I'm happy things are working! Oh well)

  • Why do I get "communication error" when selecting Contacts in Backup Assist Plus?

    Have reset Backup Assistant Plus due to sync Errorcode 5 using Verizon response to others in this forum.  After running Backup Assist Plus again, I find that I cannot select Contacts for backup. I get a message that says "Error - There was a communication error".  I was able to select pictures and these were successfully backed up.  Any suggestions?

        Hello BobS3!
    We absolutely want to make sure your contacts are backing up as well! I'm sorry you're running in to this concern. Let's figure this out together. Just to clarify, you mentioned you reset Backup Assistant Plus. Was this by following these steps: http://vz.to/14Iv5eS and clearing the data for the Sync Service and Backup Assistant apps?
    Additionally, here is the easiest way to backup your contacts: http://vz.to/17zlkh3
    Let me know the results!
    Thanks!
    MelissaM_VZW
    Please follow us on Twitter @VZWSupport

  • Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

    I just got my second LG Cosmo 2 phone device and am having the same problem noted by others.  I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved.  Well it did not resolve...read on.  The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred.  You have to unlock the phone to let it complete or you hit end to cancel the update.  I have worked with customer service to fix the problem with no success.  We have deleted backup assistant, which apparently re-installs automatically when you access "Apps".  One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am.  I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call.  Seems to me  the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away.  Let the phone user determine how they want to manage their directory backups.  I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine.  It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps.  It anyone has a solution please let me know. Thank you much.

    Hi gmeyerco,
    I know how frustrating it can be to have Backup Assistant connect randomly.  The next step I would take would be to uninstall the application and reinstall it.  Please follow these steps to uninstall/reinstall:
    To Uninstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Highlight Backup Assistant
    Choose options on the bottom left
    Choose Cancel Subscription
    To Reinstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Press Backup Assistant
    Choose Free Subscription
    Then follow the steps for installation and set up.
    I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
    Thanks,

  • Error Code 1001 with Backup Assistant apps

    This started a while ago, but I'm back on a Verizon network for a few days so I figured it would be easier to try to solve it now.
    I moved to Canada and have a Koodo sim card that I switch over to when I'm there. The first time I hopped borders (went back to the states for a few days then back to Canada), I had some APN issues and was looking into ways to remedy them, and thought I temporary uninstalled the Backup Assistant apps. Right now, Backup Assistant+ and Backup Assistant Contacts show up as 0.0 bytes in my Settings>Apps menu, but they don't appear to be accessible through the Verizon store.
    Every so often (and I can't trace when it happens, it's on both the Verizon and Koodo data networks and when I'm on Wifi and when my signal is at any strength), I get an error popping up that says "Sorry, we're having trouble connecting. Make sure you have a good signal and try again. If you still can't connect, call us at 800-922-0204. Error Code 1001"
    This is sometimes accompanied by a Backup Assistant Plus icon in my taskbar that tells me to "Tap here to configure your settings" - in the past, tapping it has only brought up a popup that says "Please wait while we connect..." or something, however I got the option to go to the app this time and it is currently stuck on the loading screen with a loading icon that says "Connecting" next to it.
    This happened in the last 2-3 minutes, so I haven't seen if the error stopped yet.
    Ideally, I want to be able to continue to backup my contacts with Verizon even on the Koodo APNs, which is what it seemed like I was able to do before I came back to the states. Any help to achieve this would be appreciated. Thanks!

        I understand the importance of being able to use your device to the fullest of its' capabilities ahwitz. Do you still have active service with us? Have you permanently relocated to Canada? Please be aware we only support devices that are permanently based in the United States. We do have global roaming options; however, that's on an occasional basis. If you are using a Verizon Wireless configured device outside the United States on another network, I'm sorry our control is limited.
    JonathanK_VZW
    VZW Support
    Follow Us on Twitter@VZWSupport

  • How do I turn off the notification in Backup Assistant Plus Media?

    If you turn on "schedule backup", there is nowhere to select the time of the backup. Setting the time of "Recurring Sync" in Backup Assistant + Contacts has no affect on the time of the backup in Backup Assistant Plus Media. Invariably it runs it a 3 am and then sounds the default notification sound. I can't find any way to stop it except to set the default notification sound to "silent". There are some notifications that I want to hear, so this is not a good solution. Does anyone know how to turn off the notification sound?

        timsak,
    Great question! We don't want these notfications keeping anybody up late at night and I personally know how what feels; we'll get to the bottom of it. You can access your Backup assistant plus profile on our website and ajust settings there http://vz.to/1mOFxfz and from your phone, adjust the Sound Settings and Backup Assistant Plus Settings by launching your System Settings. If problems persist, please reset the application from your phone http://vz.to/18HfhrM .
    AdaS_VZW
    Follow us on Twitter at @VZWSupport

  • Backup assistant Issue... Be Aware!!!!!

    I've had the Droid X for about a month now.. I was able to sync my contacts for the first week with backup assistant. I tried to back up my contacts again with B.U.A. but it wouldnt do anything. I called verizon and told them the situation.
    Apparently you have to UPDATE your contacts on GMAIL or any synced email account to your phone. Verizons still to this day having issues with B.u.a.
    I have to use GMAIL for my contacts. It'll still attempt to connect to backup, but it fails everytime. It only says 14 are synced out of 200.
    HOPE THIS HELPS FOR EVERYONE WITH A DROID HAVING ISSUES!!!!

    HappyJackDaddy wrote:
    Here.  I posted the information below on a similar thread, but I think it will help you:
    Seems to me that there are "Phone Contacts" and "Google" contacts.  If you open up a contact on your phone, tap on Linked Profiles and you'll see whether the contact is a Google contact, a Phone Contact, or both.   The contacts that you enter on your phone itself are both.  The contacts that you enter online while in your Gmail account are Google contacts only.  If you want all your contacts to be backed up to both Google and Backup Assistant, they have to either all be entered manually on your phone or they have to have gotten to your phone in the first place from Backup Assistant.    That's because Backup Assistant only backs up Phone contacts, and Google only backs up Google contacts.  If a contact is both, it'll be backed up in both places.   Sounds like your contacts are backed up at Google because that's where you entered them (or imported them to)  in the first place.  My advice, if you want them to also be in Backup Assistant, would be to export a CSV file from Gmail and then import that file into Backup Assistant.  At least I think you should be able to do that.  Hopefully that won't double your contacts!  I had the opposite problem.  When I got the Droid X I had all contacts from my old phone on BA and they were pulled down to my Droid X, and I wondered why they wouldn't sync and show up on their own in Gmail.  I finally exported a CSV from BA and imported it to Google.  I was worried it would double my contacts, but it didn't.  Worked great, so I'm thinking it should work fine in the opposite direction too.
    Very nice info posted here.  Thank you.

  • Contact Backup Assistant Error

    About 2 or 3 days ago, I started getting an error when Backup Assistant tries to sync. It gives no specifics, just says "Communication Error". If I look at the last backup status, it gives the last date and time that I or the phone tried to do so and it says that it failed. I have been reading that the only way to get around this is a factory reset. I am hoping for some other alternatives, as I don't want to have to re-download & install all my apps & etc again... (In the cloud app, it gives the last backup date of 12/18.)
    This is very discouraging for a new Verizon customer...

        Ensuring your contacts are backed up is very important MattyWat! Let's get to the bottom of your application concerns.F First I would recommend resetting your network by removing/reinserting the SIM card. To learn how to remove/reinsert SIM card click,  http://vz.to/1bofzUi then test device. Should you still need assistance please feel free to reach out to us.
    Thank You,
    MichelleL_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

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