Get It Now Downloads
There either needs to be a way to block 'Get It Now' downloads completely or a way to at least require a PIN to confirm the purchases.
My 7-year old daughter was playing the Let's Golf 2 game on my wife's Droid 3, and apparently she was able to just click on a button that approved the purchase of that game... Also a week later another game N.O.V.A. showed up... my daughter isn't admitting that she remembers confirming either purchase, so I called verizon wireless support, who told me that she was unable to credit the original charges since the download was initiated by the phone. I then was transferred to a supervisor, who in the end proceeded to say that it was my wife's fault for letting my daughter use her phone because it is so powerful for a 7-year old. She said that since she can see that it was used, she would go ahead and credit half of the charges. My opinion is that either there be a way to confirm the charges by a PIN or some other way, that they should have a way of crediting the charges. This is the first time in the year my wife has had her phone that this has happened, and I guess I will have to reconsider keeping the 3 lines I currently have with Verizon as well as those my agency has if this is their standard policy of helping customers.
@lvshadow - The two titles you mentioned are pre-installed in your device as demos. When the demo is over, there is a pop up, as you mentioned, that asks if you would like to purchase, or subscribe to this application. While there isn't a special pin you can enter, there are certain blocks that can apply to these applications. You can login to vzw.com/myverizon to add these feature/blocks. Keep us posted!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
Similar Messages
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Well i been getting charge for this for the past few months and honestly i really did not care. What is this Get it now download? I am thinking im getting charge for something am not using
A "Get it now" download is content you purchased or subscribed to in the get it now menu on your phone, usually under the media center, in settings...These include but are not limited to: VzNavigator, Ringtones, Games, Wallpaper, or any apps that are designed for feature phones...You would have been prompted by at least two screens that confirmed purchase and subscription. You should log into your My verizon and go to view bill, bill details, charges by line, and look at what the charge is for, Verizon will usually adjust accidental downloads if you call cust care, unless they can see that it is an application you have used (if data was logged)
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Is there any way to see what Get It Now apps were downloaded?
I just recieved my bill... for a HUGE shock. I have 18 charges for get it now downloads! Before I call customer service, I'd like to see if there is anyway I can find out what exactly was downloaded. It is possible that one of my kids got a hold of my phone over the past month, but if they did, they removed everything they downloaded! I'd just like to see what's going on, as this isn't the first time it's happened. Any help at all would be appreciated. Thanks!
If you log in to your MyVerizon account, on the HOME tab, click MyMedia, and it should show you a list of all the apps, ringtones, etc that you (or someone) have downloaded.
If you are on a family plan, it's possible they are using their own phones to download ringtones, music, games, etc. -
I have been charged $9.99 to one line for "Get It Now" download since August of last year. I have called a few times and gotten the run around... oh, I can't tell what it is..etc. I called today and the customer service rep told me that I have no subscriptions on my account and that the charge should not be ther. He credited the current bill (did not remove any subscription or on going charge) and told me that is all he can do. How do I prevent this charge from reappearing and how do I get the now $109.88 that I have been erroniously charged?
I does appear on my bill as Need 4 Speed application, but the customer service rep confirmed that Need 4 Speed does not require a monthly subscription and there is no number to text "STOP" to. Also, the application was on the phone when I purchased it and it will not allow me to remove the app. Tech support advised me to "force stop" the app and leave it alone. Any help would be appreciated. I love Verizon Wireless but I cannot resolve this issue I am ready to switch carriers over it.I feel your pain. I just called about this exact issue. I informed them of your situation and they said the same thing that you have been told "there is no subscription and it is a one-time charge". They wouldn't even reverse the charges because they said we DID download it. We are both in our 50's and we have no interest in any games other than cards. Yes we have Grandchildren, but they were not around the day it was downloaded. They would rather play on our PC's or Tablet PC's instead of a small phone. This is very aggravating.
We did find the app under the "manage apps/media area". It was listed as NFS something. We uninstalled. You can try this as well and I hope it solves your problem. We couldn't "Force Stop" as it was not a running app.
If this charge is on my statement next month I am going to be furious and will NEVER recommend Verizon to any one ever again. -
I have now downloaded all of my CD's to my itunes library and have since only purchased new music using itunes Store. This itunes library is stored on an old Dell Desktop that I am getting ready to replace with an iMac; how can I move the music? 86GB
Is the music I downloaded from my CD's already in the iCloud or only the music I purchased on itunes?This might help: http://www.macworld.com/article/1146958/move_itunes_windows_mac.html.
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I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?
New computer: Dell, Windows 8.1
Processor: Intel Core i7-4770 CPU @ 3.40GHz
64-bit Operating System, x64-based processor
16 GB RAM
itunes up-to-date
Old computer: Dell, Microsoft Windows XP
Processor: Intel Pentium D CPU @ 2.80GHz
1 GB RAM
itunes not up-to-date (updating it isn't really an option)
I have these movies downloaded on the old computer from digital hd redeemed codes: Fantastic Mr. Fox, Super 98, Thor, Inception, The Hunger Games, and Star Trek Into Darkness. I bought Pirates of the Caribbean: The Curse of the Black Pearl on itunes with money, and that one isn't showing up either. When I search it on itunes to see if I can just re-download it, that isn't an option. I would have to buy it again. Home Sharing isn't what I want because the old computer will not be here forever and it is not connected to wifi.
It's kind of a lot of movies, and I want them on the new computer.im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014
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Take your Mac to a location with a fast, relaible Internet connection that will be all yours during the duration of the download.
If you want to complain, PLEASE call Apple and do so.
Internet only downloads of OS X is completely stupid, it assumes everyone has reliable Internet everywhere and /or no data caps. -
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PC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4040
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4039
-Noel -
I've had my iPod classic for some time now, and up to now have been connecting it to my laptop to sync any downloaded tunes from iTunes. Unfortunately, the laptop has died and I'm thinking of buying a iPad.....but how do I now get any songs downloaded from iTunes to my iPod?
If an iPod is set to update automatically it will be associated with a particular library. If you connect that iPod to a different computer or a different library on the same computer you get the the message you are referring to. "The iPod "iPod Name"is linked to another another iTunes music library. Do you want to change the link to this iTunes music library and replace all existing songs and playlists on this iPod with those from this library". To use an iPod on multiple computers you change the update method to "manually manage songs and playlists". You can also use multiple iPods on a single computer so you will be able to connect both of your iPods to your existing iTunes. Connect the new iPod and follow the on screen instructions, iTunes will open and update your iPod.
For info:
The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit=>Preferences=>'iPod' tab):
1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod. -
I cannot get itunes to download. I have a PC with windows 7. I had itunes but got a message that told me to uninstall and reinstall intunes. I uninstalled but now can't reinstall. How can I get itunes to install again? I click on the download itunes button and it immediatly takes me to the page that says thank you for installing itunes. But it doesn't install. I'm getting so frustrated!! Can anyone tell me how to install itunes???? Thanks.
This iPod Classic Community forum is a bad place to post your problem with iTunes, phone support wouild be good. but if you like to talk to support people, post your iTunes problem to the iTunes community forum.
Or you can read this Apple Support Article on Re-installing iTunes
Have a nice day! -
I am trying to open Lightroom 5 download package. I get a message "Download-Package" can't be opened because the identity of the developer cannot be confirmed. What do I do now?
OS X Mavericks: Open an app from an unidentified developer
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I have Photoshop Elements 11 (full version with Serial Number) for windows; now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 ?
You can download PSE 11 via the following linked web page:
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html -
How can i get a free download, i tried but its impossible, now, and when i sign up on creative cloud for logging in, said now you are exit .
If you have exhausted your free trial period on your computer, even if you didn't actually get to try it, short of wiping and reinstalling your entire system from scratch you're not going to be able to extend the trial period. If there was a way, there would be people who would take advantage and just never subscribe.
-Noel -
I downloaded an app 5 years ago on my iPhone with another Apple ID that I cannot get into now because I forgot the ID. I'd like to download the same app on my iPad now. The developer says it should be no problem. Any ideas how to solve this?
It will be tied to your old account, so only that old account will be able to re-download it - but redownloading an account's past purchases may tie a computer or device to the account for 90 days : http://support.apple.com/kb/HT4627
Do you have a copy of it anywhere e.g. on your computer's iTunes, or on a backup of your library ? If you have it on a backup then you should be prompted to authorise the account (and I think that the id will show) if you try to add it to your computer's iTunes via File > Add To Library. -
I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?, I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?
I have this question also. They were there and now they are not. Until this is fixed I will not purchase another audiobook.
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